Dining Services Lead

#Kendal; Hanover (NH); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

On-site child care

Educational assistance

Access to fitness center

Access to indoor pool

Job summary

Kendal at Hanover is seeking a full-time Dining Services Lead to provide excellent dining experiences for residents. This role requires strong leadership in front-of-house operations and fostering a positive team culture.

The ideal candidate will have supervisory experience, excellent communication skills, and knowledge of food safety practices. Benefits include competitive wages, medical, dental, vision insurance, paid time off, and access to fitness facilities. Join us to make a difference in our resident's dining experience!

Qualifications

• Previous supervisory or leadership experience required.
• Strong customer service and hospitality skills essential.
• Ability to lead and motivate a team.

Responsibilities

• Lead daily front-of-house operations during assigned shifts.
• Conduct pre-shift meetings and communicate daily priorities.
• Ensure residents receive exceptional hospitality and service.
• Assist with planning internal catering events.

Skills

Supervisory experience

Customer service skills

Communication skills

Organizational skills

Knowledge of food safety

Job description

Kendal at Hanover is a non‑profit Continuing Care Retirement Community, home to 400 residents in Hanover, New Hampshire. We have great part‑time opportunities for individuals interested in the hospitality and food service field.

Kendal offers competitive wages and excellent benefits, including medical, dental, and vision insurance; generous paid time off programs, on‑site child care, exceptional educational assistance for students and staff, and employee support programs. Kendal also offers 24/7 access to the onsite fitness center and indoor pool for employees as well as their immediate family members!

We are seeking a full‑time Dining Services Lead. The Dining Services Lead helps create an environment where residents feel welcomed, valued, and cared for at every meal. Through servant leadership, operational excellence, teamwork, and accountability, this role supports Kendal at Hanover's mission of providing an exceptional dining experience while fostering a culture of respect, professionalism, and continuous improvement. The Dining Services Lead is responsible for providing daily leadership for all front‑of‑house dining operations, ensuring exceptional service for residents while supporting a positive, professional, and accountable team culture. This position serves as the operational lead for the Cadbury Dining Room, Café, and Catering Services, working collaboratively with the Dining Services Manager, Executive Chef, and kitchen staff to provide seamless service throughout the community.

The Dining Services Lead leads by example, coaches staff in real time, maintains high standards of hospitality and cleanliness, and ensures consistent execution of departmental policies and procedures.

Essential Duties and Responsibilities

The following are essential duties and responsibilities for the Dining Services Lead:

• Lead daily front‑of‑house operations during assigned shifts;
• Conduct pre‑shift meetings and communicate daily priorities;
• Assign staff positions and responsibilities based on operational needs;
• Coaching, mentoring, and developing dining staff through positive, consistent leadership;
• Reinforce departmental policies, procedures, and service standards;
• Ensure residents receive exceptional hospitality and service;
• Greeting residents and other guests professionally;
• Coordinate seating, reservations and special accommodations for the main dining room;
• Assist with planning and execution of internal catering events;
• Ensure compliance with all food safety regulations.

The successful candidate will have previous supervisory or leadership experience and strong customer service and hospitality skills. We are looking for someone with excellent communication and organizational skills, the ability to lead and motivate a team, and who has knowledge of food safety and sanitation practices. You must be able to stand and walk for extended periods, lift up to 40 pounds, frequently bend down, and have the ability to work in a fast‑paced environment.

The schedule for this position varies, but the hours will include week days and weekends between 8:00 AM - 7:30 PM.

Pay range: $23.00 - $26.00 per hour, dependent on qualifications and experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.