Dining Services Lead

Kendal at Hanover; Hanover (NH); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Generous paid time off

On-site child care

Fitness center access

Job summary

Kendal at Hanover, located in Hanover, New Hampshire, is seeking a full‑time Dining Services Lead to ensure exceptional dining experiences. This role involves leading front‑of‑house operations while fostering a positive team culture. Required skills include strong leadership and customer service abilities, knowledge of food safety, and excellent communication.

The position offers a competitive hourly rate of $23.00 - $26.00 and comprehensive benefits, fostering a rewarding work environment in the hospitality sector.

Qualifications

• Previous supervisory or leadership experience.
• Strong customer service and hospitality skills.
• Knowledge of food safety and sanitation practices.

Responsibilities

• Lead daily front‑of‑house operations during assigned shifts.
• Conduct pre‑shift meetings and communicate daily priorities.
• Assign staff positions and responsibilities based on operational needs.
• Coaching, mentoring, and developing dining staff through positive leadership.
• Ensure compliance with all food safety regulations.

Skills

Leadership

Customer service skills

Communication

Organizational skills

Knowledge of food safety

Job description

Kendal at Hanover is a non‑profit Continuing Care Retirement Community, home to 400 residents in Hanover, New Hampshire. We have great part‑time opportunities for individuals interested in the hospitality and food service field.

Kendal offers competitive wages and excellent benefits, including medical, dental, and vision insurance; generous paid time off programs, on‑site child care, exceptional educational assistance for students and staff, and employee support programs. Kendal also offers 24/7 access to the onsite fitness center and indoor pool for employees as well as their immediate family members!

We are seeking a full‑time Dining Services Lead. The Dining Services Lead helps create an environment where residents feel welcomed, valued, and cared for at every meal. Through servant leadership, operational excellence, teamwork, and accountability, this role supports Kendal at Hanover's mission of providing an exceptional dining experience while fostering a culture of respect, professionalism, and continuous improvement. The Dining Services Lead is responsible for providing daily leadership for all front‑of‑house dining operations, ensuring exceptional service for residents while supporting a positive, professional, and accountable team culture. This position serves as the operational lead for the Cadbury Dining Room, Café, and Catering Services, working collaboratively with the Dining Services Manager, Executive Chef, and kitchen staff to provide seamless service throughout the community.

The Dining Services Lead leads by example, coaches staff in real time, maintains high standards of hospitality and cleanliness, and ensures consistent execution of departmental policies and procedures.

Essential Duties and Responsibilities

The following are essential duties and responsibilities for the Dining Services Lead:

• Lead daily front‑of‑house operations during assigned shifts;
• Conduct pre‑shift meetings and communicate daily priorities;
• Assign staff positions and responsibilities based on operational needs;
• Coaching, mentoring, and developing dining staff through positive, consistent leadership;
• Reinforce departmental policies, procedures, and service standards;
• Ensure residents receive exceptional hospitality and service;
• Greeting residents and other guests professionally;
• Coordinate seating, reservations and special accommodations for the main dining room;
• Assist with planning and execution of internal catering events;
• Ensure compliance with all food safety regulations.

The successful candidate will have previous supervisory or leadership experience and strong customer service and hospitality skills. We are looking for someone with excellent communication and organizational skills, the ability to lead and motivate a team, and who has knowledge of food safety and sanitation practices. You must be able to stand and walk for extended periods, lift up to 40 pounds, frequently bend down, and have the ability to work in a fast‑paced environment.

The schedule for this position varies, but the hours will include week days and weekends between 8:00 AM - 7:30 PM.

Pay range: $23.00 - $26.00 per hour, dependent on qualifications and experience.

Equal Opportunity Employer
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