Dining Service Associate, Wait Staff - Laclede Groves - Casual (as needed)

Lutheran Senior Services; Webster Groves (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

EverTrue is seeking a dining server for an upscale dining atmosphere. You will greet guests, take and deliver orders, and support food preparation and service standards to ensure a premium guest experience.

Requirements include 1–3 years in fine dining or country club settings, strong communication and interpersonal skills, and the ability to follow recipes and dietary restrictions. This role is on-site with competitive hourly pay and comprehensive benefits.

Qualifications

• Minimum 1 year (prefer 2–3) waiting in a fine dining or country club.
• Ability to read and follow recipes, diet orders, and resident preference cards.
• Willingness to perform routine tasks with interruptions.
• Must be patient with staff, residents and families.
• Ability to develop constructive relationships with colleagues and customers.
• Strong problem solving and decision making skills.
• Service orientation and strong organizational skills.
• Excellent listening and communication skills.
• Must be willing to obtain Hepatitis A vaccine if working in St. Louis County.

Responsibilities

• Provide excellent customer service reflecting an upscale dining experience.
• Take and serve food and beverage orders promptly and accurately.
• Greet guests with courtesy and friendliness; resolve issues when needed.
• Know all menu details, allergens, and preparation methods to describe to guests.
• Make recommendations and share menu information with guests.
• Maintain knowledge of drink recipes for order entry.
• Serve 16+ guests and recall orders as needed.
• Ensure quality and address any issues affecting guest enjoyment.
• Perform dining service setup, including setup of dining room and buffets.
• Assist in receiving and storing food, and ensure proper temperatures and timely service.
• Assist with cleanup and maintaining clean dining areas per policies.

Skills

Waiting tables

Reading recipes

Patience

Interpersonal skills

Problem solving

Communication

Active listening

Job description

Job Description:IntroductionAt EverTrue, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day.SummaryPerforms the functions of a dining server in an upscale dining atmosphere, as well as a variety of dining service functions including maintaining clean, sanitary and organized conditions of dining areas, facilities and equipment. May assist in some aspects of food preparation.Responsibilities1. Provide excellent customer services that promotes satisfaction and is reflective of an upscale dining experience2. Take and serve food/beverage orders timely and appropriately that is reflective of an upscale dining experience3. Greet customers with courtesy and friendliness, making quick decisions to address dissatisfied customers when needed4. Know all details of the menu including description, which items contain allergens, and able to describe to guest how each items is prepared and cooked5. Make recommendations or share additional information with customers regarding the menu6. Have full knowledge of all drink recipes to enter into computer software 7. Serve 16 or more guests at a time; Recall orders upon request by guest8. Check products for quality and correct any problems that may prevent a guest from enjoying their visit9. Perform defined work routines, using various dining service utensils, supplies and equipment as assigned10. Assist with any and all aspects for dining service set-up, including dining room and tables/placings set-up, stocking buffets and serve station, preparing beverages, salads and desserts and other food items as instructed and in accordance with recipes, and assistance at catering events.11. Assist in receiving and storing food and supplies, ensuring all foods are served at proper temperatures and on time.12. Assist with any and all aspects of clean-up to ensure all dining service areas are maintained in accordance with policies and standards by completing daily cleaning duties, busing tables, sweeping, mopping and vacuuming, washing dishes, removing trash, stocking and storing items correctly and keeping all dining service work areas clean.Qualifications, Knowledge, Skills & AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.1. Must have a minimum of 1 year (preferably 2 to 3 years) of waiting in a fine dining or country club venue.2.Ability to read, understands and follows recipe instructions, diet orders, resident preference cards, and work assignments.3. This position will show a willingness to perform routine, repetitive tasks with frequent interruptions.4. Must be patient and tolerant toward staff, residents, and family members.5. Ability to develop constructive working and interpersonal relationships with colleagues and customers6. Problem solving and decision making skills7. Service orientation and excellent organizational skills8. Active listening and effective communication competencies9. Must have or be willing to receive a Hepatitis A vaccine if working within St. Louis County (in accordance with County health regulations)Physical Requirements and Working ConditionsThe physical activities and demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.The Waiter/Waitress stands and walks intermittently throughout the working day, as well as reaches, stoops, bends, lifts, carries, and manipulates various food products, dietary supplies and equipment. The Waiter/Waitress must have an ability to work with chemicals and cleaning agents. Must be able to withstand exposure to temperature and humidity changes as in entering refrigerated storage areas, working at ovens, ranges, dish-washing machines, and at steam tables. This employee must be free from infections or diseases. The employee must have the ability to lift and carry a 27in long tray weighing 20lb from a height of 36 inches and carry a distance of 100ft; walk continuously for ½ mile; push and/or pull a 180lb sled a distance of 20ft requiring 30lbs of force; push a wheelchair with a load of 200lbs for a distance of 100ft; push/pull 30lbs; and perform 1 full squat.This job description is intended to describe the general nature and level of work performed by those assigned to this classification. This job description in no way states or implies that these are the only duties to be performed by those occupying this position. The job description and job functions described herein are subject to possible modification by EverTrue in accordance with applicable federal, state, and local laws.EverTrue Pay & BenefitsPay grade: 07, $15.00/hour to $22.00/hour.Eligible for shift differentials: No.For information on EverTrue benefits-eligibility by employment status, please see below.All employees: Paid Time Off (PTO) and PTO Sell-back, Retirement savings benefits with an employer match contribution, Education Financial Assistance, Employee Assistance Program (EAP), Wellness, Pay advances (PayActiv), Caregiver support (TCARE), Leaves of Absence, Special retail deals and discounts (Perkspot), and Commuter support.Part-time: In addition to the benefits provided to all employees… Extended Sick Pay, Bereavement Pay, and Jury Duty Pay.Full-time or Weekend Option: In addition to the benefits provided to all employees and Part-time employees… Medical/Pharmacy, Dental, Vision, Flexible Spending Accounts (Healthcare and Dependent Care), Life insurance, Disability (Long-term and Short-term), Voya income protection benefits (Hospital, Critical Illness, and Accident), and Pet insurance.Additional Information:N/A