Dining Room Supervisor - Memory Care / Omaha, NE

Ovation in; Omaha (NE); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Coverage

Paid Time Off (PTO)

Six holidays with premium pay

401(k) Retirement Plan

Résumé du poste

Ovation Heartwood Preserve in Omaha, NE is seeking a compassionate Dining Room Supervisor to lead memory care dining services. You’ll supervise a 10+ person team, coordinate schedules, support daily dining operations, and work on the floor with residents to provide attentive, resident-centered service.

The ideal candidate brings experience in restaurant, hospitality, senior living, or memory care dining, strong leadership and customer service skills.

Qualifications

• 1–2 years of food service experience, with 6–12 months in a supervisory or management role.
• High standards of food service sanitation and safety.
• Maintain personal hygiene and appearance.
• Ability to interact well with residents and other departments.
• Learn to operate kitchen equipment.
• CPR/BLS certification must be kept current.
• Local Health Department Food Handlers card.
• Knowledge of dietary practices and applicable regulations.

Responsabilités

• Train dining room servers and hosts on etiquette and service standards.
• Create work schedules, assign side-work, and manage shift coverage.
• Conduct performance evaluations and address disciplinary issues.
• Welcome new residents, assist with seating, ensure a warm dining atmosphere.
• Coordinate with healthcare and dietary teams on prescribed diets and allergies.
• Monitor meal attendance and alert Wellness/Concierge as needed.
• Handle resident complaints with tact and care.
• Plan daily table sections and service flow based on counts.
• Supervise service pacing and tray delivery for residents at home.

Connaissances

Team leadership

Customer service

Communication

Interpersonal skills

Food safety knowledge

Formation

CPR/BLS certification

Food Handlers certification

Description du poste

Dining Room Supervisor - Memory Care

• Status: Full-time

Location: Ovation Heartwood Preserve; 470 Maxwell Plaza; Omaha, NE 68154

Job Summary

We're seeking a compassionate, hands-on Dining Room Supervisor to lead dining services within our Memory Care community. This role supervises a team of 10+ dining staff, coordinates employee schedules, supports daily dining operations, and works alongside the team on the floor to provide attentive, resident-centered service.

The ideal candidate brings experience in restaurant, hospitality, senior living, assisted living, or memory care dining services, along with strong team leadership and customer service skills. Professional experience working with older adults is strongly preferred, particularly candidates with memory care, dementia, or Alzheimer's care experience or training.

This is a hands-on leadership position for someone who enjoys coaching and supporting a team while also interacting directly with residents. Experience as a Dining Services Supervisor, Dining Room Supervisor, Restaurant Supervisor, Dining Manager, Food Service Supervisor, FOH Supervisor, Lead Server, or Senior Living Dining Supervisor is highly valued.

Essential Duties and Job Responsibilities

• Train dining room servers and hosts on proper etiquette, hospitality, and service standards.
• Create work schedules, assign side-work (e.g., setting tables, vacuuming), and manage shift coverage.
• Conduct performance evaluations, monitor grooming/uniform compliance, and address disciplinary issues when necessary.
• Welcome new residents, assist with seating, and ensure the dining room atmosphere is warm and inviting.
• Coordinate closely with healthcare and dietary teams to ensure meals adhere to prescribed diets, food allergies, and texture modifications (especially critical in memory care).
• Track meal attendance and proactively alert Wellness/Concierge staff if a resident fails to show for a safety check.
• Handle resident complaints tactfully and ensure their culinary preferences are met.
• Plan daily table sections and service flow based on resident meal counts.
• Supervise the pacing and execution of meal services and assist with tray delivery/room service for residents who eat in their apartments.
• Monitor dining supplies (silverware, linens, condiments) and assist in putting away stock or light dishwashing as needed.
• Ensure the dining room complies with state licensing, ADA, OSHA, and local health department regulations.
• Supervise daily and weekly cleaning duties to maintain a spotless, hazard-free environment.
• Ensure the dining room, service stations, and equipment strictly adhere to state health codes and community sanitation standards.
• Monitor food temperatures and safe handling practices during service.
• Manage cleaning schedules and side-work duties for the serving staff.
• Dispose of food and waste in accordance with established policies.
• Other duties assigned are appropriate to the position.

Requirements and Qualifications

• Requires 1-2 years of food service experience, with at least 6-12 months in a supervisory or management role.
• Knowledge of high standards of food service sanitation and safety.
• Requires maintaining high standards of personal hygiene while working, including frequent hand washing and securing hair away from the face.
• Interpersonal skills are necessary to establish effective relationships with department workers and with other departments.
• Skill and ability to learn to operate kitchen equipment.
• Must possess an active CPR/BLS Certification and always maintain certification during employment.
• Requires current Food Handlers card issued by local Health Department.
• Be knowledgeable of dietary practices and procedures, as well as related laws, regulations and pertaining to hospital and ALF/IL/ALZ operations.
• Friendly, attentive, and professional demeanor with residents and guests.

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind - so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage - Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision

• Employee Assistance Program (EAP) - Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) - Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays - Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan - Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) - Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) - Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options - Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance - Affordable access to legal support for common life needs
• Pet Insurance - Discounted plans through Wishbone
• Employee Discounts - Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)

Ovation by Avamere is an Equal Opportunity Employer and participates in E-Verify

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