Lead Server - Senior Living

Ovation; Omaha (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

401(k) Retirement Plan

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Supplemental Insurance Options

Legal Insurance

Pet Insurance

Employee Discounts

Job summary

Ovation Lead Server in Omaha leads dining room operations across independent living, assisted living, and memory care, ensuring timely service and high hospitality standards. You will supervise shifts, support staff, and coordinate with care teams to meet dietary and safety needs.

The role combines hands-on food service with supervision and compassionate resident interaction, ensuring menus and restrictions are followed while maintaining a warm, dignified dining experience for residents.

Qualifications

• Knowledge of high standards of food service sanitation and safety (on-the-job training).
• Maintain high personal hygiene standards, including frequent hand washing and hair restraint.
• Interpersonal skills to collaborate with departments and staff.
• Ability to learn to operate kitchen equipment.
• Must possess an active CPR/BLS Certification and keep it current.
• Requires current Food Handlers card issued by local Health Department.
• Knowledge of dietary practices and procedures and related laws for hospital/nursing home operation.
• Friendly, attentive, and professional demeanor with residents and guests.

Responsibilities

• Lead the dining room floor during meals, coordinating seating, taking orders, and delivering food for timely service.
• Oversee table setups to ensure a clean, welcoming, safe environment.
• Assist in training and mentoring new dining servers on standards and resident interaction.
• Collaborate with the Dining Services Director to adjust daily specials and communicate menu changes or feedback.
• Monitor resident dietary restrictions and preferences and ensure appropriate accommodations.
• Communicate daily with care staff to assist residents with changing needs and adaptive dining equipment.
• Foster a person-centered environment, especially in memory care, with patience and clear communication.
• Ensure dining room, service stations, and equipment meet state health codes and sanitation standards.
• Monitor food temperatures and safe handling practices during service.
• Manage cleaning schedules and side-work duties for serving staff.
• Dispose of food and waste per policies.
• Other duties as assigned.

Skills

Interpersonal skills

Food safety

Hygiene standards

Kitchen equipment operation

CPR/BLS certified

Food Handlers card

Dietary restrictions knowledge

Customer-focused service

Job description

Lead Server

Status: Full-time

Location: Ovation Heartwood; 470 Maxwell Plz, Omaha, NE 68154

Job Summary

A Lead Server in a senior living community (independent living, assisted living, and memory care) bridges the gap between dining services and resident care. They ensure smooth meal service, maintain high hospitality standards, and support dining staff, all while adapting to the unique cognitive and physical needs of residents. The Lead Server ensures an exceptional, dignified dining experience for residents across all care levels. This role combines hands-on food service, shift supervision, and compassionate resident interaction, ensuring that menus, dietary restrictions, and safety standards are flawlessly executed.

Essential Duties and Job Responsibilities

• Lead the dining room floor during meal services, coordinating seating, order taking, and food delivery to ensure timely and accurate service.
• Oversee table setups, ensuring a clean, welcoming, and safe environment before, during, and after meals.
• Assist in training and mentoring new dining servers on community standards, hospitality, and resident interaction.
• Collaborate with the Dining Services Director to adjust daily specials and communicate menu changes or resident feedback.
• Maintain up-to-date knowledge of resident dietary restrictions, allergies, and specific preferences (e.g., thickened liquids, pureed diets).
• Communicate daily with the care staff to ensure residents with changing physical or cognitive needs receive appropriate assistance and adaptive dining equipment.
• Foster a person-centered environment, particularly in memory care, by practicing patience, clear communication, and offering gentle guidance during meals.
• Ensure the dining room, service stations, and equipment strictly adhere to state health codes and community sanitation standards.
• Monitor food temperatures and safe handling practices during service.
• Manage cleaning schedules and side-work duties for the serving staff.
• Dispose of food and waste in accordance with established policies.
• Other duties assigned are appropriate to the position.

Requirements and Qualifications

• Knowledge of high standards of food service sanitation and safety at a level normally acquired through on-the-job training.
• Requires maintaining high standards of personal hygiene while working, including frequent hand washing and securing hair away from the face.
• Interpersonal skills necessary to establish effective relationships with department workers and with other departments.
• Skill and ability to learn to operate kitchen equipment.
• Must possess an active CPR/BLS Certification and always maintain certification during employment.
• Requires current Food Handlers card issued by local Health Department.
• Be knowledgeable of dietary practices and procedures, as well as related laws, regulations and pertaining to hospital and nursing home operation.
• Friendly, attentive, and professional demeanor with residents and guests.

At Ovation, we believe caring for others starts with caring for our own teams. Our benefits are designed to support your well-being, growth, and peace of mind—so you can focus on making a difference every day.

Employees are Benefits-eligible at 30+ hours/week. Coverage begins the 1st of the month following hire

• Medical, Dental & Vision Coverage – Regence medical plans (PPO & HDHP), Delta Dental (with orthodontia), and VSP vision

• Employee Assistance Program (EAP) – Free, confidential support for mental health, stress, family needs & work/life balance (Canopy)
• Paid Time Off (PTO) – Flexible PTO program combining vacation, sick, and holiday time
• Paid Holidays – Six recognized holidays, with premium pay for eligible hourly employees
• 401(k) Retirement Plan – Available after 90 days, with discretionary employer match
• Health Savings Account (HSA) – Employer contributes up to $600/year for HDHP participants
• Flexible Spending Accounts (FSA) – Medical, Limited, Dependent Care, and Commuter options
• Supplemental Insurance Options – Accident, Critical Illness, Hospital Indemnity, Life & Disability (Sun Life)
• Legal Insurance – Affordable access to legal support for common life needs
• Pet Insurance – Discounted plans through Wishbone
• Employee Discounts – Savings on travel, entertainment, electronics, fitness & more (Tickets at Work)