Dining Room Supervisor

The Springs Living, LLC; Bozeman (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

The Springs Living in Bozeman, MT, is seeking a Dining Room Supervisor to lead the dining room team and oversee front-of-house operations for residents and guests. You will hire, train, and coach staff, set the tone for hospitality, and partner with the Dining Room Operations Coordinator and Food & Beverage Manager to ensure exceptional service.

You will maintain high service standards, manage events, train staff on new systems (including service robot), and promote a positive, values-driven

Qualifications

• 1-2 years supervisory experience in hospitality or full-service dining.
• Strong communication and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
• Ability to solve problems and adapt in fast-paced environments.
• Ability to write reports and business correspondence.
• Ability to prioritize, organize, and delegate assignments.
• Proficient in Microsoft Office, POS systems, e-mail, and scheduling tools.

Responsibilities

• Ensure resident and guest satisfaction through high standards of service, hospitality, and appearance.
• Maintain floor presence during peak hours; support table service as needed.
• Direct guest flow in the dining room during service.
• Liaise between kitchen and dining rooms to ensure seamless service.
• Hire, train, schedule, supervise, and evaluate dining room staff.
• Conduct daily pre-meal meetings with dining personnel; relay information and policy changes and brief personnel.
• Maintain ongoing training in service standards and etiquette.
• Design staffing plans for special events, coordinating with the Dining Room Operations Coordinator on floor plans and setup.
• Ensure complete operational success, including adherence to all processes by all staff.
• Train and coach staff on new systems and technology, including POS features and the service robot, to drive adoption.
• Model The Springs Living values and build a positive, respectful, and accountable team culture.
• Recognize strong performance and address performance or conduct concerns promptly and fairly.
• Attend monthly Town Hall and Food for Thought, keeping notes of same and disseminating feedback to the dining room staff with the goal of improving Resident satisfaction.
• Upholds The Springs Living Values Card and the Employee Handbook
• Demonstrates safe working practices at all times
• Listens effectively and provides clear, concise, and accurate verbal and written information
• Cooperates with others to effectively and efficiently achieve goals and resolve problems
• Maintains confidentiality and privacy of our residents and staff at all times
• Attends education and training classes as necessary to fulfill state regulations
• Assures that local and state laws and procedures for the service of alcoholic beverages are consistently followed
• Responds courteously to resident concerns and complaints. Problem solves in a professional manner with the team regarding resident concerns and complaints
• Performs other duties as assigned by the Food & Beverage Manager

Skills

communication

organization

presentation

problem solving

reports & correspondence

Education

Bartender certification

ServSafe

Food Handler

Tools

Microsoft Office

POS systems

e-mail

scheduling tools

Job description

THE SPRINGS LIVING

Dining room supervisor

INTRODUCTION

Position Title: Dining Room Supervisor

Supervisor’s Title: Food & Beverage Manager

Department: Dining Services

Reporting Positions: Dining Room Lead Servers, Dining Room Servers, Bartender

Exempt Status: Exempt

Department Code: 106

Job Code: 1066

Job Summary

This position is an important part of our mission at TSL. Our purpose is to change the way people think, feel and experience senior living. We want to move the needle, make it better, and make a difference in the lives of our residents, their families and each other. We spend a significant part of our lives in our “job” so let’s make that time count.

Because our residents deserve the best, you are held to a high standard for quality and customer service.

You are assuming the position of Dining Room Supervisor for our community. The Dining Room Supervisor leads the dining room team and the front-of-house experience for residents and guests. This role is responsible for hiring, developing, and coaching staff, setting the tone for hospitality and team culture, and ensuring excellence in service delivery, working in close partnership with the Dining Room Operations Coordinator and supporting the Food & Beverage Manager with training and resident satisfaction.

Essential Functions

Service Leadership & Resident Relations

• Ensure resident and guest satisfaction through high standards of service, hospitality, and appearance.
• Maintain floor presence during peak hours; support table service as needed.
• Direct guest flow in the dining room during service.
• Liaise between kitchen and dining rooms to ensure seamless service.

Staff Management & Development

• Hire, train, schedule, supervise, and evaluate dining room staff.
• Conduct daily pre-meal meetings with dining personnel; relay information and policy changes and brief personnel.
• Maintain ongoing training in service standards and etiquette.
• Design staffing plans for special events, coordinating with the Dining Room Operations Coordinator on floor plans and setup.
• Ensure complete operational success, including adherence to all processes by all staff.
• Train and coach staff on new systems and technology, including POS features and the service robot, to drive adoption.

Leadership & Culture

• Model The Springs Living values and build a positive, respectful, and accountable team culture.
• Recognize strong performance and address performance or conduct concerns promptly and fairly.
• Attend monthly Town Hall and Food for Thought, keeping notes of same and disseminating feedback to the dining room staff with the goal of improving Resident satisfaction.

Additional Functions

• Upholds The Springs Living Values Card and the Employee Handbook
• Demonstrates safe working practices at all times
• Listens effectively and provides clear, concise, and accurate verbal and written information
• Cooperates with others to effectively and efficiently achieve goals and resolve problems
• Maintains confidentiality and privacy of our residents and staff at all times
• Attends education and training classes as necessary to fulfill state regulations
• Assures that local and state laws and procedures for the service of alcoholic beverages are consistently followed
• Responds courteously to resident concerns and complaints. Problem solves in a professional manner with the team regarding resident concerns and complaints
• Performs other duties as assigned by the Food & Beverage Manager

Qualifications

Required

• 1-2 years supervisory experience in hospitality or full-service dining
• Strong communication and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
• Ability to solve problems and adapt in fast-paced environments.
• Ability to write reports and business correspondence.
• Ability to prioritize, organize, and delegate assignments.
• Proficient in Microsoft Office, POS systems, e-mail, and scheduling tools

Preferred

• Experience in publication design and layout
• Experience in senior living or healthcare dining settings
• Knowledge of reservation systems, digital menu tools and service robotics
• Certifications: Bartender, Food Handler or ServSafe

Typical Physical Activity

Physical Demands and Requirements

• Maintain ability to lift 50 pounds; to stand or walk throughout the vast majority of the work day; and to frequently push, pull, bend, twist, and reach
• Must have sufficient manual dexterity to work with the fingers and to reach/handle items.
• Must be able to walk throughout campus on frequent basis for extended periods of time.
• Involves light to heavy physical activity performing non-strenuous and strenuous daily activities.

Typical Environmental Conditions

• May be exposed to bio hazardous materials including, but not limited to, blood and body fluids, sharps exposure, animal dander and latex.

Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

The Springs Living, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.