Dining Room Manager

Shannondell, Inc.; Lower Providence Township (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shannondell, Inc. is seeking a Dining Room Manager to supervise the Meadows Dining Rooms under the Dining General Manager.

The role oversees day-to-day operations of Lead Servers and Servers, ensuring professional service and adherence to dietary options and safety standards. The ideal candidate will have a Bachelor’s degree or 1–2 years of related experience, and be Certified Dietary Manager with a PA driver’s license.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university, or one to two years related experience and/or training, or equivalent combination.
• Certified Dietary Manager; PA state driver’s license with access to an automobile.
• Ability to read and interpret safety rules, operating procedures, and manuals; strong written and verbal communication.

Responsibilities

• Mains, staffing and assignments for dining rooms based on rotating schedule.
• Coach and train dining staff to deliver professional service.
• Interviewing, hiring, orienting, and training front of the house dining staff.
• Schedule, assign work, evaluate, and discipline dining staff as needed.
• Oversee meal delivery processes and diet options to minimize service issues.
• Perform sanitation/service audits and address follow-up.
• Step in as server or related dining role as needed.
• Maintain positive relations between dining staff and other departments.

Skills

Customer service

Staff supervision

Scheduling

Interviewing

Training

Education

Bachelor's degree

1-2 years related experience

Tools

Microsoft Office

Job description

Description

JOB TITLE: Dining Room Manager

SUMMARY: Under the supervision of the Dining General Manager, The Dining Room Manager is to manage the day-to-day functions of the Lead Servers & Servers assigned to the Meadows Dining Rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES This summarizes the major essential duties and responsibilities regularly performed and normally assigned to this position. Listed below are the duties in descending order of importance and are as clear and specific as possible. Other duties may be assigned. It also may be necessary to assist in the evacuation of residents during emergency situations.

• Makes self available, in person, in all dining rooms on a rotating basis and understands the needs of each dining room and adjusts staffing / assignments to manage those needs.
• Promotes and supports decisions of the Dining Services Management Team.
• Ensures all customers are interacted with in a professional manner at all times.
• Handles customer suggestions and service opportunities in a positive, solution-oriented manner and trains dining staff to always do the same.
• Responsible for interviewing, hiring, orienting, and training all front of the house dining staff.
• Responsible for scheduling, work assignments, evaluations and when necessary, disciplining assigned Dining Services staff members.
• Responsible for resident selections / profile maintenance within the MealTracker system.
• Has a thorough understanding of diet options and ensures that processes for meal delivery is followed to minimize meal service/delivery issues.
• Ensures proper opening and closing procedures are followed.
• Ensures staff is provided with the necessary tools and materials to perform daily tasks.
• Responsible for performing sanitation/service audits as required and associated follow up regarding same.
• Fills in as a server or any other dining related position when needed.
• Maintains positive working relations between dining staff and other departments.
• Ensures that proper standards of attire for staff are upheld and addresses any concern in this area at the time of the concern.
• Assists with the set up, service and breakdown of special functions as needed.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in, written, oral, diagram, or schedule form.

COMPUTER SKILLS: Proficiency with Microsoft Office software (Word, Excel, Access, etc.). Familiar with telephone equipment and other various office equipment.

CERTIFICATES, LICENSES, REGISTRATIONS: Certified Dietary Manager. Must have and maintain a valid PA state driver's license, maintain automobile insurance coverage and have access to an automobile.

OTHER SKILLS AND ABILITIES: Must be familiar with styles of service (banquet, table-side, family style, etc.). Must be trained as a Hostess and Server. Must be familiar in scheduling, training, evaluating and interviewing of personnel.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to fingers, talk and hear, reach with hands and arms, twist from side to side and bend at the knees. The employee may occasionally lift and/or move up to 50 lbs. Employee must be able to push 200 lbs. on a cart with casters. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will work in a clean, well-lighted and well-ventilated kitchen, dining rooms, and office setting. The noise level in the work environment ranges from quiet (private office) to moderate (ex: business office with computers and office equipment, light traffic) to loud (kitchen equipment and machinery).

OTHER WORK REQUIREMENTS: Must possess and exhibit a strong positive attitude toward customer service and have a genuine interest in geriatric care and uphold the philosophy of the community. Must be able to motivate while maintaining a good working relationship with staff and residents. Must uphold the utmost attention to the cleanliness and detail towards sanitation in food service. Must always strive to do the best job possible, to be creative, and to work towards accomplishing the facility goals. Must have supervised a minimal staff of ten people for at least one continuous year.