Dining Room Manager

Brookdale

Framingham (MA)

On-site

USD 50,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Employee discounts

Tuition reimbursement

Paid Time Off

Job summary

Brookdale in Framingham, MA is looking for a Dining Services Manager to oversee daily operations in our dining room and ensure quality service to residents. The role involves managing the dining staff, handling resident billing, and ensuring compliance with food safety regulations.

The ideal candidate will have an Associate’s degree and a current ServSafe Certification. We offer a supportive environment with opportunities for professional growth, competitive compensation, and a robust benefits package.

Qualifications

Associate’s degree or equivalent from two-year college or technical school is required.
Current ServSafe Certification is a must.
Experience in dining services management preferred.

Responsibilities

Manage daily operations of dining services.
Assign and inspect wait staff to ensure proper completion.
Ensure timely delivery of room service orders.
Oversee employee schedules and training.

Skills

Outgoing and cheerful personality

Extensive knowledge of dining services

Able to work with older adults

Ability to follow directions

Education

Associate’s degree or equivalent

Tools

Current ServSafe Certification

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You will earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance, and retirement plans are available and vary by employment status.

Benefits Eligibility

Part and Full Time Benefits Eligibility

Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

Responsibilities

Manage daily operations of dining room, room service, and convenience store, if applicable.
Assign wait staff to designated sections and all staff to appropriate side work. Inspect work to ensure proper completion.
Ensure room service orders are delivered timely and properly.
Ensure smooth and timely opening and closing of the dining room.
Ensure an adequate number of service employees for each shift and ensure absences are covered.
Oversee resident billing of food services charges.
Assist in producing weekly schedules with budgetary guidelines for service staff.
Lead the training of all new dining room associates and conduct required ongoing training sessions.
Provide supervision for special events.
May assist service staff during mealtime as needed.
May assist in greeting and seating residents and guests.
In consultation with the Dining Services Director, hire, train, discipline, and terminate departmental associates in accordance with company policies.
Maintain the resident request logbook and forward these requests to the Chef and/or Food Service Director.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

Associate’s degree or equivalent from two‑year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, And Other Special Requirements

Current ServSafe Certification required. Obtain and hold any local, state and/or county required food handling/sanitation licenses and/or certificates.

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge And Skills

Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.

Physical Demands and Working Conditions