Dining Room Lead & Guest Experience Champion

Workstream; Fort Worth (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Work-life balance: Sundays off

Leadership development

Career growth

Supportive culture

Comprehensive training

Employee meal

Job summary

Chick-fil-A is seeking a Dining Room Supervisor to lead guest experience and maintain high hospitality standards at our Arlington/Fort Worth locations. You will greet guests, ensure cleanliness, and support operations with a hands-on leadership approach.

The role offers flexible shifts, opportunities for growth, and a culture focused on teamwork and guest satisfaction.

Qualifications

• Prior restaurant, hospitality, customer service, cleaning, or supervisory experience preferred.
• Strong attention to cleanliness, detail, and follow-through.
• Able to lead by example and work alongside Team Members.
• Flexible with a variable schedule and weekend availability.

Responsibilities

• Guest Experience and Hospitality: Create a warm, welcoming environment and engage with guests.
• Dining Room Supervision: Maintain dining room and restrooms clean and organized; train team members.
• Cleanliness and Organization: Sanitize surfaces, restock supplies, and ensure safety procedures are followed.
• Restaurant Operations Support: Flex into other areas as needed and assist with operations during peak periods.

Skills

Customer service

Restaurant supervision

Hospitality

Cleaning

Job description

DINING ROOM SUPERVISOR

Chick-fil-A North Collins Street | 1505 N. Collins St., Arlington, TX 76011

Chick-fil-A Eastchase Parkway | 1700 Eastchase Pkwy., Fort Worth, TX 76120

About This Opportunity

Working at Chick-fil-A® is more than a job. It is an opportunity to grow and develop as a leader in a positive, people-first environment. Chick-fil-A North Collins Street and Chick-fil-A Eastchase Parkway are locally owned and operated. Our leaders invest in their Team Members and the communities we serve.

The Dining Room Supervisor helps create a clean, welcoming, and well-maintained environment where every guest feels noticed and cared for. This is a hands-on leadership position for someone who enjoys engaging with guests, setting a strong example, and helping others maintain high standards for hospitality, cleanliness, organization, and food safety.

This position is not limited to directing others. The Dining Room Supervisor actively works alongside the team by welcoming guests, checking on tables, cleaning the dining room and restrooms, removing trash, restocking supplies, and responding to guest needs. When business needs allow, this position may also support Front of House, Back of House, catering, opening, or closing responsibilities.

Schedule & Pay

Pay: $15–$17 per hour, based on experience, availability, demonstrated leadership ability, and final role placement.

We are hiring for:

• Morning shifts
• Midday shifts
• Evening and closing shifts
• Saturdays and other high-volume periods
• Part-time and full-time availability

Scheduling is based on business volume, staffing needs, performance, and team member availability. Hours are not guaranteed and may fluctuate from week to week. Saturday availability is required. Greater availability, including the ability to open or close, may provide opportunities for more consistent scheduling.

Changes to availability must be submitted in writing and may affect the number of hours scheduled.

Why Join Us

• Competitive pay
• Work-life balance: Flexible scheduling with Sundays off
• Leadership development: Opportunities to strengthen supervisory, hospitality, and operational skills
• Career growth: Access to leadership training, scholarships, and advancement opportunities
• Supportive culture: A positive, people-first environment
• Comprehensive training: Learn how to create exceptional guest experiences while maintaining Chick-fil-A standards
• Employee meal: Receive an employee meal for every shift you work

Your Role

Guest Experience and Hospitality

• Create a warm, welcoming environment for every guest
• Greet guests, maintain eye contact, speak enthusiastically, and make meaningful connections
• Complete periodic check-ins with guests throughout their visit
• Anticipate guest needs by offering refills, sauces, napkins, condiments, or other assistance
• Help guests find seating and provide additional support to families, seniors, and guests who may need assistance
• Respond promptly and professionally to guest questions or concerns
• Help maintain a caring dining experience during busy, high-volume periods
• Support guest recovery and involve a restaurant leader when additional assistance is needed

Dining Room Supervision

• Manage dining room and restroom cleanliness tasks during assigned shifts
• Work alongside the team and model Chick-fil-A hospitality and cleanliness standards
• Maintain the dining room, restrooms, beverage areas, entryways, patio, and other guest-facing spaces clean and organized
• Complete regular dining room and restroom checks
• Help ensure responsibilities are completed throughout the shift and during shift transitions
• Communicate supply, maintenance, or safety concerns to restaurant leadership
• Help train Team Members on dining room procedures, guest engagement, cleanliness, and proper use of supplies
• Maintain professionalism, urgency, and a positive attitude throughout the shift
• Resolve customer issues and order inaccuracies

Cleanliness and Organization

• Clean and sanitize tables, chairs, trays, highchairs, doors, windows, and other guest-contact surfaces
• Clean and maintain restrooms according to restaurant standards
• Sweep and mop floors and promptly address spills or safety concerns
• Empty trash containers and transport trash to the designated disposal area
• Restock napkins, condiments, beverage supplies, restroom supplies, and other dining room materials
• Maintain clean, organized, and properly stocked guest-facing areas
• Follow established food safety, sanitation, and chemical-handling procedures
• Notify leadership promptly of equipment, facility, pest-control, or maintenance concerns
• Support opening and closing cleaning responsibilities

Restaurant Operations Support

• Flex into Front of House, Back of House, catering, dishwashing, stocking, or other operational areas when needed
• Assist with serving guests, order delivery, mobile orders, and dining room fulfillment
• Help maintain efficient operations during peak business periods
• Follow all Chick-fil-A policies, food safety requirements, dress code expectations, and restaurant procedures
• Complete other duties as assigned based on restaurant and guest needs

What We’re Looking For

• Prior restaurant, hospitality, customer service, cleaning, or supervisory experience preferred
• Friendly, dependable, organized, and team-oriented
• Comfortable initiating conversations and engaging with guests
• Able to lead by example and work alongside Team Members
• Strong attention to cleanliness, detail, and follow-through
• Able to provide respectful direction and hold others accountable to restaurant standards
• Able to adjust quickly in a busy and changing environment
• Comfortable completing hands-on cleaning responsibilities, including cleaning tables, floors, trash areas, and restrooms
• Able to work independently while communicating effectively with the leadership team
• Available to work Saturdays and a flexible schedule based on restaurant needs
• Able to work during the holiday season, including the days before and after Thanksgiving, Christmas, and New Year’s Day
• Flexible during training, which may last two to four weeks and may include fewer hours
• Able to stand and walk for extended periods
• Able to bend, reach, sweep, mop, and perform repetitive cleaning tasks
• Able to lift and carry up to 50 pounds
• Able to work indoors and outdoors in varying weather conditions
• Authorized to work in the United States. All new hires must complete federal employment eligibility paperwork, including Form I-9, and present documents verifying identity and work authorization.
• Willing to obtain a Food Handler Certificate. Instructions will be provided after hire; estimated cost is $10.
• Willing to wear or purchase non-slip, oil- and water-resistant shoes
• Willing to submit to a background check, if required

Grooming & Appearance Policy

• Earrings: Up to three plain studs per ear; one plain nose stud is allowed
• Hair: Neat, pulled back when required, and limited to natural colors
• Facial hair: Trimmed and neatly groomed, with a maximum length of ½ inch; beard nets are required in the kitchen
• Nails: Short, with no acrylic or press-on nails
• Nail polish: One solid color with no designs
• Tattoos: Not visible on the face, neck, or behind the ears; other visible tattoos must not be offensive
• False eyelashes: Permitted at the Operator’s discretion

Our Hiring Process

• Submit your application through our application system.
• Due to a high volume of applicants, please do not contact the restaurant directly regarding your application status.
• If you have follow-up questions, reply through the application system or respond to the messages you receive there. Our Hiring Team will communicate with you through that platform.
• If you are applying through an application system other than Workstream, please complete your application in Workstream to access the chat feature and communicate directly with our Hiring Team: https://j.wrkstrm.us/c88bdbaa/chick-fil-a

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.