Dining Floor Supervisor

The Regents of the University of California on behalf of their Los Angeles Campus; California; On-site; USD 52,000 - 76,000; Full time

Job summary

UCLA Housing & Hospitality Services is seeking a Dining Floor Supervisor to lead the Dining Area and ensure smooth meal service while upholding safety and sanitation standards.

You will support Assist Food & Beverage managers with alcoholic beverage service and supervise staff to deliver excellent guest experiences in a fast-paced, high-volume setting.

Qualifications

• Excellent interpersonal and communication skills with diverse populations.
• Ability to supervise staff and manage competing priorities.
• Experience in a high-volume dining or hospitality setting.
• Knowledge of safety and sanitation in food service.
• Willingness to work evenings, weekends, holidays.
• Basic business English writing skills.

Responsibilities

• Provide team leadership in the Dining Area and supervise daily operations.
• Oversee the successful execution of meal service and guest experience.
• Support Food & Beverage managers with alcoholic beverage service.
• Maintain high customer service standards in a fast-paced environment.
• Ensure compliance with sanitation and safety guidelines.

Skills

Interpersonal communication

Verbal & written communication

Productivity under interruptions

Guest interaction

Staff supervision

Cost & inventory control

Office software

Business writing

Safety & sanitation

Alcoholic beverages knowledge

HR time/payroll policies

Education

CA Noncommercial Class C License

Driver's License

TIPS Certification

Tools

Microsoft Office

Food service software

Hospitality sales software

Job description

Department Summary

At UCLA Housing & Hospitality Services (H&HS), you become part of UCLA's tradition of excellence by providing quality housing, dining, and hospitality services to student-residents, faculty, staff, and campus visitors. We believe there's more to a job than simply being employed. In addition to competitive salaries and comprehensive benefits and retirement plans, H&HS team members enjoy significant opportunities for professional and personal growth in a supportive work environment. No matter what your role, you will join more than 2,600+ H&HS team members who understand that our motto Hospitality First! means that a warm, gracious attitude makes a difference in the lives of the people we serve.

Position Summary

The Dining Floor Supervisor provides team leadership and supervision in Dining Area while overseeing the successful execution of meal service. The incumbent maintains a high level of customer service while adhering to all food handling and sanitation guidelines. The Dining Floor Supervisor also supports the Assist Food & Beverage managers with alcoholic beverage service.

Salary & Compensation

*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

• Highly developed interpersonal communication skills including political acumen, social perceptiveness, and the ability to engage with diverse populations in a respectful and culturally responsive manner. (Required)
• Excellent verbal and written communication skills to effectively communicate with diverse populations with competing priorities. (Required)
• Skill in maintaining a high productivity standard within a broad scope of responsibility despite frequent interruptions, changing priorities, changes in workload, and competing requirements. Ability to complete a large volume of diverse tasks efficiently, meeting established deadlines. (Required)
• Skill in interacting effectively with guests, team members, and managers in a high-volume, public setting using positive body language, direct eye contact, active listening, and friendly and professional demeanor. (Required)
• Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team. (Required)
• Skill in controlling costs and inventory, including food, labor, non-food supplies, and other items related to the operation of a full-service restaurant. (Required)
• Proficient skill using standard business software (e.g. Microsoft Office Suite), food service applications and software, and hospitality sales software. (Required)
• Skill in writing grammatically correct business English, such as schedules, memos, performance evaluations, and other routine correspondence. (Required)
• Working knowledge of safety and sanitation rules and procedures for food service facilities. (Required)
• Working knowledge of alcoholic beverages, including beer, wine, and spirits. (Preferred)
• Working knowledge of University and departmental policies and procedures related to time reporting, payroll, and personnel. (Preferred)

Education, Licenses, Certifications & Personal Affiliations

• Must possess, upon hire, and maintain a valid CA noncommercial Class C License in accordance with the California (CA) Department of Motor Vehicles. (Required)
• TIPS California Responsible Beverage Server (RBS) Certification (Preferred)
• Driver's License (Required)

Special Conditions for Employment

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
• Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.
• Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.
• Driving Record: The position is subject to the California DMV "Pull Notice System" and continued employment is contingent upon proof of a satisfactory driving record.
• Must be available to work varying schedules, including evenings, weekends, and holidays based on departmental needs. (Required)
• Must be at least 21 years of age or older. (Required)

Schedule

Variable based upon operational needs

Union/Policy Covered

99-Policy Covered

Complete Position Description

https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Events%20Specialist%202%20(TBD_006291)