Dining Experience Manager - Full Time

Thepelicanlanding; The Villages (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Full benefits package

On-demand pay

Job summary

Watercrest Buena Vista is seeking a Dining Experience Manager to lead our senior living dining program, including assisted living and independent living areas. You will oversee dining staff, ensure menu adherence, and maintain high service standards.

You will collaborate with the Executive Chef to keep residents satisfied, recruit and coach Front of House teams, and plan special events while upholding Food Safety and sanitation practices across all dining venues.

Qualifications

• Strong communication with all levels of staff and residents.
• Ability to make independent decisions.
• Follow recipes and menus with attention to dietary needs.

Responsibilities

• Provide top-level customer service and promote a high-quality dining experience.
• Hire, train, and supervise dining staff with high standards of service.
• Conduct regular performance evaluations and coach staff.
• Work with Executive Chef to ensure resident satisfaction with dining programs.
• Assist in recruitment and onboarding of Front of House staff.
• Train and coach new and current wait staff per Watercrest guidelines.
• Foster teamwork and effective staff communication.
• Lead pre-meal briefings and staff trainings.
• Manage schedules for Front of House staff across communities.
• Cover shifts when needed.
• Oversee dining room setup, beverage service, cleanliness, and inventory.
• Maintain par levels for supplies and linens.
• Enforce food safety standards and sanitation practices.

Skills

Communication

Independent decision making

Warm, friendly manner

Follow recipes & menus

Reliability & timeliness

Passion for seniors

Customer service principles

Leadership & team management

Scheduling & organizational skills

POS systems

Restaurant management software

Education

High School Graduate or equivalent

ServSafe

Tools

POS systems

Restaurant management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dining Experience Manager - Full Time

The Villages, FL, US

A GREAT CAREER starts with a GREAT COMPANY!

Apply to join our team of servant leaders today!

• THE DIFFERENCE IS OUR PEOPLE. Our associates answer a calling to serve seniors and their families every day. We believe in continually investing in these servant hearts; we envision them to be our future servant-centered leaders.
• We’ve achieved GREAT PLACE TO WORK status NINE YEARS IN A ROW.
• CAREER DEVELOPMENT. We reward our associates’ outstanding work and assist with career development to help fulfill their dreams!
• Faith Driven andMission-Centered. Our mission “To Welcome, To Care, To Serve” derives from four primary points of view (Purpose, Passion, Platform, and Potential) which inspire our associates to recognize and celebrate one another’s God-given gifts through service.
• Full Benefits Package & On-Demand Pay available!: This opportunity includes a full benefits package (including medical, dental, and vision insurance, 401(k) with matching, tuition reimbursement, associate referral program, and more. As well as on-demand pay in between paychecks!

Watercrest Buena Vista is looking for a Dining Experience Manager to join their team! The Dining Experience Manager participate s in providing a total quality dining experience for our residents . This includes a thorough understanding of food items available, resident dietary needs, proper serving guidelines, cleanliness expectations, and special diets . Assist with duties to ensure community meets sanitation standards . The Dining Experience Manager is responsible for the opening and/or closing of the dining room, serving all customers including residents, guests, and family members.

ESSENTIAL JOB FUNCTIONS :

• Providetoplevel of customer service and promoteastate-of-the-artdining experiencein both assisted living Restaurant and Independent Living Restaurant.
• Hire, train, and supervise dining staff, ensuring high standards of service
• Will conduct regular performance evaluations and provide ongoing coaching and support.
• Work closely with theExecutiveChef to keep residents satisfied with food and dining programs.
• Assist in the recruitment process of interviewing and hiring Front of House associates.
• Coach and train the new and current wait staffin accordance withWatercrest guidelines.
• Createa strong senseofteamwork, communication, andcooperation among all staff.
• Conduct meetings with Front of House associates to provide trainings and updates.
• Assist theExecutiveChef in the management of work schedules forFront of House associates(Independent, Assisted Living and Memory Care).
• Is to cover shifts when there are call offs.
• Manage Food set up, Beverage, cleanliness and Inventory of Bistro Bar Café, coffee bar, Aqua fresca programs.
• Able tomaintainpar levels for items such as linen, table setting supplies, and uniforms.
• Adheres to and trains staff on Quality Enhancement standards and standard food safety practices.
• Assistwith planning, preparation, and execution ofspecial events, Sunday Brunch, banquets, and theme meals.
• When applicable acquaint new residents with menus, seating, and dining options and hours.
• Set tables in accordance to Watercrest standards.
• Serve residents and guest’s food and beverages as requested.
• Review daily menu with residents and takes and deliversaccuratemeal orders to residents and guests.
• Maintain server station condiments par levels and re-order
• Responsible for cleaning and sanitizing floor, tables, chairs, condiment containers, and equipment used in the dining room.
• Communicate resident likes and dislikes to the community Chef for menu planning purposes and resident satisfaction.
• Attend and conduct Pre -Meal stand up held for all dining and kitchen staff.
• Responsible of the Point of Sale system data entry and management, menus, staff, reports, credit card and residents room reports.
• Manage the dining room seating stations chart and wheelchair and walker program.
• General duties include but are not limited to: cleaning, mopping, sweeping, and dusting the kitchen and dining room
• Ensures proper garbage and trash removal
• Assistresidentswith seating in the dining room
• Greet residents when taking and serving meal selections
• Ensure proper dining room setup and proper table setting
• Knowledge of table clearing techniquesduring and after dining service
• Responsible for resetting tableduring and after dining service
• Complete side work:napkin folding,stockingand cleaning wait station, refilling condiments
• Understandmenu items andability to explain preparation methods
• Provide a high satisfactory level of customer service to promote a restaurant style dining atmosphere
• Knowledge of individual diet needsas prescribed byphysician
• Ensure all meals delivered are garnished
• Reports to theCook orExecutive Chefany equipment and supplies that are needed
• Ensures the proper use of equipment and supplies and upholds cleaning and safety standards
• Must be in company uniform and resident ready at all times
• Performs other related essential duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to communicate effectively with all levels of management,team members,residents, family members,vendors, referral sourcesand outside contacts
• Able to make independent decisions
• Must be able to communicate a warm, friendly and caring manner
• Must be able to follow recipes and menus
• Must fully understand the importance of reliability and timeliness
• Mustpossessa passion to work with and around senior citizens
• Knowledge of customer service principles and practices
• Strong leadership and team management abilities
• Excellent scheduling and organizational skills
• Ability to thrive in a fast-paced environment
• Proficient in restaurant management software and POS systems

EDUCATION REQUIREMENTS:

• High SchoolGraduateor equivalent
• Servsafe

EXPERIENCE REQUIREMENTS:

• Experience in Senior Living or upscale dining environment is preferred