Dining Concierge

Atlas Card; San Francisco (CA); On-site; Full time

Job summary

Atlas is seeking a Dining Concierge to manage high-quality reservations and relationships with top restaurants for discerning clients. This role requires experience in luxury services and the ability to adapt to flexible hours while ensuring exceptional client experiences.

Benefits

Competitive salary and stock options

Full health benefits

Opportunity in a fast-growing company

Qualifications

• 3+ years as a concierge or in client services.
• Experience with high-net worth clients.
• Flexible availability for varied hours.

Responsibilities

• Handle reservation requests at top-tier restaurants.
• Establish relationships with restaurants for priority access.
• Stay informed about dining trends and experiences.

Skills

Client relations

Hospitality

Time management

Tools

Zendesk

Job description

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About The Job

Atlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

About The Job

Atlas is the concierge and charge card built for those who expect more — unlocking access to world-class dining, luxury travel, and lifestyle experiences, while making spending seamless.

Our members are discerning, high-spending individuals who rely on Atlas for insider access, curated service, and unmatched reliability.

In just 12 months, we’ve scaled to over $X00,000,000 in spend volume — growing double digits month-over-month, organically and without paid marketing.

We’re backed by world-class investors and have multiple years of runway ahead. Our team is lean, senior, and fast-moving, with experience at Apple, Robinhood, DoorDash, and leading startups.

How You Will Contribute

Reservation Management:

• Efficiently handle reservation requests for our members, successfully securing reservations at top tier and in-demand restaurants world wide, focused on our core markets of New York, South Florida, and Europe.
• Leverage expert industry knowledge to offer personalized recommendations tailored to members' inquiries and in line with their preferences.
  
  

Relationship Building + Partnership Development

• Establish and maintain strong relationships with in-demand restaurants with an initial focus on New York, Miami, and Paris; ensuring priority access and seamless experience for our members.
• Collaborate with the executive team to explore partnerships and exclusive offerings with in-demand restaurants.
  
  

Stay Informed:

• Stay abreast of the latest trends, new openings, and changes in the dining landscape.
• Regularly update the team on noteworthy events, promotions, and culinary experiences in your primary markets.
• Deeply understand the Atlas product and our Member’s needs to proactively identify opportunities to enhance the member experience and collaborate with cross-functional teams, including operations, design, and engineering, to ensure seamless member experiences.
  
  

Qualifications

• 3+ years of experience as a concierge or client services/relations executive in a high-touch membership, dining/hospitality, or luxury services capacity.
• Proven experience working with high-net worth clients to provide remarkable experiences and exclusive access.
• Proven experience excelling in a fast-paced and dynamic work environment.
• Willingness to adapt and work flexible hours, including evenings and weekends, to accommodate the needs of our members and align with restaurant operating schedules.
• Ability to properly prioritize against competing needs.
  
  

Bonus

• Familiarity with Zendesk or other SaaS communication platforms.
• Additional industry contacts and restaurant knowledge in Los Angeles, Aspen, and beyond.
  
  

Disposition

• Passion for hospitality and dining; generally interested in the restaurant industry.
• Excited about the prospect of re-imagining the card membership experience with the opportunity to engage with a community of ambitious Members and co-workers.
• Thrives working independently within ambiguity, in a fast-paced, dynamic environment.
• Self-motivated and ambitious.
• Enjoys the challenge of making the impossible happen.
• Deep empathy - you can easily connect with others and understand their needs and implement their feedback.
• Energetic, flexible, confident, and collaborative attitude.
  
  

Benefits

• Opportunity to be an integral part of a brand that is creating a new standard of financial services and lifestyle membership — entering the ground floor of a fast-growing, category-defining company.
• Competitive salary, stock options, and 401K.
• Full health benefits (medical, dental, and vision insurance).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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