Diligence Manager Production Flow

Selene Finance LP.; Jacksonville (TX); Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Diligence Manager to lead the production flow in a fully remote environment. This role is crucial for managing the Loan Review Quality Control team and ensuring the delivery of high-quality services in the mortgage sector. The ideal candidate will possess extensive experience in mortgage operations and demonstrate strong analytical, negotiation, and problem-solving skills. With a commitment to employee wellbeing, this innovative firm offers a comprehensive benefits package, making it an attractive opportunity for professionals eager to make a meaningful impact in the financial services industry.

Benefits

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Qualifications

• 8+ years in residential mortgage with a focus on due diligence services.
• Strong understanding of credit, compliance, and fraud risk in mortgage loans.

Responsibilities

• Manage production and delivery of services while overseeing Loan Review Quality Control team.
• Ensure compliance with regulatory policies and maintain client satisfaction.

Skills

Analytic creativity

Negotiation skills

Problem-solving skills

Client relationship management

Communication skills

Education

Bachelor's degree (BS/BA)

Relevant experience in mortgage operations

Tools

Microsoft Office (Word, Excel, Outlook)

Due diligence applications

Project management software

Job description

Diligence Manager Production Flow page is loaded

Diligence Manager Production Flow

Apply locations Remote - Open time type Full time posted on Posted 3 Days Ago job requisition id JR112547

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary:

The Diligence Manager Production Flow is responsible for managing the production and delivery of the offered services. The Manager directly manages the Loan Review Quality Control team and reports findings to clients and management stakeholders. The Manager will work closely with internal departments on due diligence coordination and business needs. This is a fully remote opportunity.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review client scope, guidelines, and requirements and communicate to the team for each engagement.
• Manage Quality Control analysts and ensure proper feedback loop.
• Responsible for production goals for quantity and quality and meeting SLAs.
• Communicate internally with the VP of Operations to ensure feedback is incorporated in real time.
• Understand and be able to articulate daily/weekly/monthly system and operations processes.
• Identify trends or inconsistencies which can point to potential widespread problems.
• Evaluate inquiry problems and ascertain action steps needed for resolution and effectively communicate to all parties involved.
• Ensure regulatory and compliance policies are implemented and followed appropriately.
• Set team goals, objectives, and define employee performance plans to meet established goals.
• Measure progress and provide timely feedback and coaching to develop staff performance and skill levels as appropriate.
• Develop and engage with senior management to ensure the team is aligned to support organizational objectives, solve complex problems, and report status for action items.
• Maintain a continuous focus on management reporting in conjunction with input from the Operations Executive.
• Manage, track, and report results against established metrics both individually by business and jointly for the combined businesses.
• Maintain and drive improvements in overall client experience.
• Create a culture that encourages and rewards timely escalation and resolution of client and non-client impacting issues.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Minimum 8 years’ experience in residential mortgage, preferably in due diligence services.
• Detailed understanding of credit, compliance, valuation, and fraud risk with respect to residential mortgage loans.
• Analytic creativity, negotiation, and problem-solving skills, using a wide range of information and perspective to identify current conditions and needs.
• Good knowledge of loan products, in particular: Non-QM, Business Purpose Loans, Second Lien and Equity products in addition to Seasoned Loan compliance reviews.
• Ability to efficiently and accurately research complex documents and provide results in a concise and thoughtful format.
• Solid understanding of the client’s profile, their business, and risk appetite.
• Excellent client relationship management skills.
• In-depth knowledge and understanding of transaction components that indicate a potential for fraud.
• Must be self-motivated, creative, and able to work in a team environment while thinking independently and sharing knowledge and ideas.
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence.
• Ability to work well under pressure, handle competing priorities, and meet deadlines.

• A high level of confidentiality to protect privacy rights.
• Excellent listening skills and the ability to use good judgment.

Education/Experience: Bachelor's degree (BS/BA) or higher from an accredited four-year college or university preferred. Five years or more relevant experience and/or training required. Experience in working with large companies involved in the mortgage chain. Mortgage operations experience (servicing, due diligence, and origination). At least Eight years' experience in transaction management, contract review, project management, or equivalent.

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook) required. Previous experience with due diligence applications required, project management software preferred.

Travel: Some travel may be required.

Why Selene?

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.