Digital Workplace-Teammate Support Experience Product Manager

TIH; Charlotte (NC); Remote; USD 77,000 - 84,000; Full time

Job summary

TIH is seeking a Digital Workplace-Teammate Support Experience Product Manager to enhance teammate experiences through automation and self-service capabilities. This senior-level role involves strategic leadership in technology decision-making and collaboration with cross-functional teams to drive innovation.

Benefits

Medical, dental, and vision insurance

401(k) plan

Paid vacation

Paid sick days

Qualifications

• 15 to 20 years of responsible leadership experience in technology.
• Expertise in technology strategy and architectural domains.

Responsibilities

• Drive the delivery of internal support portal and mobile application.
• Develop strategies to reduce service desk contacts and enhance automation.

Skills

Strategic Thinking

Communication Skills

Collaboration

Education

Bachelor's degree in Business, Management, or related field

Job description

Digital Workplace-Teammate Support Experience Product Manager

Join to apply for the Digital Workplace-Teammate Support Experience Product Manager role at TIH

Digital Workplace-Teammate Support Experience Product Manager

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Regular Or Temporary

Regular

Language Fluency: English (Required)

Work Shift

1st shift (United States of America)

Please Review The Following Job Description

The Digital Workplace Teammate Support Experience Product Manager will be a senior-level trusted advisor that thought-leader, working closely with stakeholders to drive how our teammate’s experience support and drive automation, self-service capabilities for our teammates. This position will drive the delivery of the internal Teammate Support portal, Teammate Support mobile application, Catalog services, and more in order to improve the teammate experience when interaction with our Level 1 support desk. This position will be responsible for driving the product strategy, reducing contacts to the IT Service Desk, and evaluating the industry to understand trends and standards to explore innovation opportunities. This role will work closely with developer and engineering resources to deliver best-in-class technology for our teammates and supporters.

Other responsibilities include, defining technology strategies, drive technology choices and make strategic technology decisions/recommendations to increase the overall competitive position of the company. Analyze complex data to help drive the strategy for the products, aiming to reduce the need for teammates to contact the Service Desk and increasing the efficiency and productivity of all teammates through automation and self-service.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Evaluate financial-technology and other emerging technology trends in the industry to identify opportunities that warrant consideration and potential investment by the CTO.
• Stay abreast of business trends to identify existing and emerging enterprise gaps or opportunities; develop strategies to address gaps and take advantage of opportunities.
• Establish principles, rules, standards and best practices for enterprise technologies, injecting these in the established architecture and project review processes.
• Support strategic business transformation initiatives (Core Banking transformation, Enterprise Digital Strategy).
• Develop business cases that effectively represent the business opportunity and the investments (people, funding, time) required to achieve the enterprise value.
• Effectively communicate technology and business enablement future-state recommendations to a variety of audiences (from Board level/Executive Management to technologists to end-users) such that it engenders buy-in and active support.
• Establish framework for identifying broad architecture strategies, choices and standards.
• Identify future Truist transformation needs.
• Develop and leverage a network of external business partners, academics and technology thought leaders to ensure Truist positioned for the digital future.
• Collaborate with the broader Truist architecture community and provide input into Information Technology (IT) strategies and Architecture standards.
• Provide influential leadership that supports insightful decision-making, effectively aligns technology capabilities with business needs.
  
  

Qualifications

Required Qualifications:

• Bachelor's degree in Business, Management, or Management Information Systems-related field, or equivalent education and related training
• Fifteen to twenty years of progressively responsible leadership experience in technology;
• Fifteen to twenty years of experience in technology strategy and/or architectural domains
• Comprehensive experience with various architectural domains such as application, data, infrastructure, security and integration
• Broad understanding of technology, architectural and strategic-planning concepts
• Ability to identify and translate enterprise-level needs into technology plans/business solutions
• Ability to interact effectively with Executive Management
• Strong interpersonal, collaboration and communication skills
• Ability to think and act strategically
• Substantial experience as a senior-level and effective negotiator (internal and external negotiations)
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
  
  

Preferred Qualifications

• Bachelor's degree in a technical discipline or similar work experience
• Banking or financial services experience
• Well-versed in managing distributed teams comprised of both onshore and offshore
• Functional and technical knowledge of data and analytics
• Experience working with ServiceNow products and backend processes
• Experience leading Agile teams and agile frameworks
  
  

Other Job Requirements / Working Conditions

Sitting

Frequently (25% - 50% of the time)

Lifting

Up to 25 lbs.

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Insurance

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