Digital Workplace Specialist

BENTLEY SYSTEMS, INC.; Philadelphia (Philadelphia County); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading engineering software firm in Philadelphia is seeking a Digital Workplace Specialist to provide top-tier technical support within a dynamic workspace. This full-time position involves ensuring seamless technology for events and supporting a developer-centric environment. Ideal candidates should have 5-7 years in IT support with expertise in AV technologies and enterprise systems. Competitive salary and benefits offered.

Benefits

Competitive salary

Colleague Recognition Awards

Supportive work environment

Qualifications

• 5-7 years experience in corporate IT support role.
• Demonstrated experience with A/V production equipment.
• Knowledge of conference room technologies.
• Advanced support knowledge of Windows and macOS.

Responsibilities

• Support technology for high-profile events and collaborations.
• Deliver white-glove support to developers and creatives.
• Maintain the AV and IT systems in the workspace.
• Create immersive technology experiences.

Skills

A/V production equipment expertise

Enterprise conference room technologies

Windows 11 proficiency

iOS and macOS support knowledge

Microsoft Office 365 application suite

Job description

Position Overview

Step into a role where technology, creativity, and culture converge. Bentley Systems is looking for a Digital Workplace Specialist to be a cornerstone of our brand-new, state-of-the-art Philadelphia headquarters. In an energetic and developer-centric atmosphere, you will provide premier technical support to a community of innovators, engineers, and creators. This is more than a support role; you are the enabler of productivity and the technical expert who ensures our dynamic environment runs flawlessly, empowering our teams to build the future of infrastructure software.

Responsibilities

Experience Center & Event Technology

Command the technology powering our cutting-edge Experience Center, Conference/Collaboration spaces, and individual workstations. You will maintain, troubleshoot, and support the AV for high-profile customer events, product launches, and internal hackathons, creating unforgettable, immersive experiences that reflect our innovative spirit. This technology includes large format LED walls, video processors, digital signage displays, including cameras, lighting, sound, and smaller conferencing room spaces.

Creator & Colleague Enablement

Deliver exceptional white-glove support to our developers, creatives, and leadership. You are the go-to expert who removes technical roadblocks, ensuring our teams have the seamless tools they need to design, code, and innovate without interruption.

Advanced AV/IT Systems

Master and maintain the sophisticated AV and IT ecosystem within our modern workspace. From integrated conference rooms (Crestron, Logitech) to complex audio-visual hardware, you will support colleagues with their IT needs and serve as the escalation point for the most challenging technical issues.

Our Workspace & Vibe

We believe that a great workplace inspires great work. Our Philadelphia office is more than just a building; it's a hub for innovation designed for a modern, dynamic workforce.

• A Developer's Playground: We've built an environment where our technical talent can thrive.
• Unwind and Recharge: Crush your high score in our fully equipped game room or break a sweat in the on-site fitness center.
• An Energetic Atmosphere: Join a young, vibrant culture where ideas flow freely, collaboration is constant, and passion for technology connects us all.

Qualifications

Required:

• A minimum of 5-7 years of experience in a fast-paced corporate IT support role.
• Demonstrated experience with professional A/V production equipment (lighting, audio, cameras, Dante, NDI).
• Expertise with enterprise conference room technologies (Logitech, Crestron, Microsoft Teams Rooms).
• Advanced support knowledge of Windows 11, iOS, and macOS in a developer-heavy environment.
• In-depth knowledge of the Microsoft Office 365 application suite.

Desired Competencies:

• A passion for technology and a drive to provide outstanding customer service.
• Excellent communication skills, with the ability to connect with both technical and non-technical colleagues.
• A proactive and analytical approach to problem-solving.
• This is a full-time role expected to work 40 hours per week, office-based in the US.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer

Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights as an applicant under the law.

As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling 610-458-5000 or sending us an email at [e-mail]

Nearest Major Market: Philadelphia
Job Segment: Engineer, Engineering

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