Digital Workplace Senior Endpoint Engineer

The AES Corporation; Indianapolis (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in the energy sector is seeking a Digital Workplace Sr. System Engineer to join their innovative team. This role focuses on enhancing user experience through effective management of end-user computing services and technology solutions. You will be responsible for endpoint configuration, application deployment, and ensuring data security while collaborating with cross-functional teams. The company is committed to sustainability and innovation, making it an exciting place to grow your career. If you're passionate about technology and want to make a difference in the energy revolution, this opportunity is for you.

Qualifications

• Bachelor's degree in IT or related field with 3+ years of experience.
• Strong knowledge of Microsoft Endpoint Manager and application deployment.

Responsibilities

• Manage endpoint configuration for PCs, tablets, and phones.
• Support application deployment and troubleshoot incidents.

Skills

Microsoft Endpoint Manager Intune

Microsoft Endpoint Configuration Manager

Application Packaging

PowerShell

SQL Reporting

Client Virtualization

Active Directory

Communication Skills

Education

Bachelor’s Degree in Information Technology

Tools

Microsoft Intune

SCCM

VMware

Azure

Remote Desktop Services Host

Job description

Are you ready to be part of a company that's not just talking about the future, but actively shaping it? Join The AES Corporation (NYSE: AES), a Fortune 500 company that's leading the charge in the global energy revolution. With operations spanning 14 countries, AES is committed to shaping a future through innovation and collaboration. Our dedication to innovation has earned us recognition as one of the Top Ten Best Workplaces for Innovators by Fast Company in 2022. And with our certification as a Great Place to Work, you can be confident that you're joining a company that values its people just as much as its groundbreaking ideas.

AES is proudly ranked #1 globally in renewable energy sales to corporations, and with $12.7B in revenues in 2023, we have the resources and expertise to make a significant impact as we provide electricity to 25 million customers worldwide. As the world moves towards a net-zero future, AES is committed to meeting the Paris Agreement's goals by 2050. Our innovative solutions, such as 24/7 carbon-free energy for data centers, are setting the pace for rapid, global decarbonization.

If you're ready to be part of a company that's not just adapting to change, but driving it, AES is the place for you. We're not just building a cleaner, more sustainable future - we're powering it. Apply now and energize your career with a true leader in the global energy transformation.

Position Summary

The Digital Workplace Sr. System Engineer is part of a global team that delivers innovative technology (hardware, software, and services) with a strong focus on user experience. The Digital Workplace Sr. System Engineer role within our Digital Workplace Experience team plays a key role in both the definition and delivery of the technologies that support end user computing services within AES. This spans device management systems, end user hardware, and printers, which come together to provide a truly excellent user experience balanced with consistency, supportability, and data security.

This role is responsible for endpoint configuration management including PCs, tablets, and phones. This position plays an active role in application deployment, client virtualization, development of processes and procedures, and printer management.

Responsibilities

• Possess technical understanding of the suite of products used at AES to manage end user computing endpoints running Windows, macOS, iOS, and Android operating systems, including:
• Microsoft Endpoint Manager Intune & Configuration Manager
• Mobile Device Management of iOS and Android
• Microsoft Endpoint Security platforms
• Active Directory and Entra ID
• Windows Autopilot
• Endpoint virtualization platforms including VMware, Azure, 365 Cloud PC, and Remote Desktop Services Host
• Supports the build, test, and deployment plans for the standard core software, SCCM OSD Image(s), application packaging, as well as the image creation process.
• Responsible for the resolution of end user computing related incidents, requests, and changes, ensuring a high standard of execution and ownership.
• In collaboration with other digital team members and our users, undertake investigations and diagnose performance and service-related issues, ensuring that key stakeholders are kept informed.
• Follow standard end user computing administration and management processes and guidelines with a high degree of quality and reliability.
• Work hand in hand with the AES Cyber Security teams to remediate client-side vulnerabilities and troubleshoot device-based conditional access policies for managed and unmanaged devices.
• Responsible for desktop application deployment utilizing AES’ suite of products such as Intune and SCCM.
• Coordinate and complete application implementations and updates.
• Provides tier 3 support for all services supported by Desktop System Engineering.
• Automate and script manual installation and maintenance tasks to provide a streamlined user experience for AES employees.
• Develop and maintain technical documentation for processes and procedures related to the deployment and management of applications and endpoint devices.

Education / Experience (Required)

• Bachelor’s Degree (Information Technology / Computer Science/Engineering) or equivalent with relevant work experience required.
• 3+ years technical experience to include excellent working knowledge of:
• Image creation with Microsoft System Center Configuration.
• Microsoft Endpoint Configuration Manager (MECM) and Microsoft Intune.
• Enterprise application packaging and deployment with Intune.
• SQL Reporting, PowerShell, and Graph API.
• Backend client virtualization.

Additional Qualifications

• Excellent working knowledge of all major manufacturing hardware.
• Island Browser knowledge and/or experience is a plus.
• Team player with strong verbal and written communication skills.
• Strong business acumen and ability to understand the larger company strategy.
• Ability to work well under pressure, work multiple tasks simultaneously, and meet project deadlines.
• Flexibility to work occasionally during off-hours and over the weekend.
• Strong technical and ITIL service management background.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability. Respecting all backgrounds and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, physical or mental disability, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.