NY Site and Executive Support Lead

Guardian Life; Holmdel Township (NJ); On-site; USD 103,450 - 169,960; Full time

Job summary

Guardian Life is seeking an Executive and AV Support Lead to provide high-level support for executives and enterprise meetings in a hybrid work environment based in Holmdel, NJ. This role involves managing IT and audiovisual support, ensuring secure configurations while working closely with internal teams.

The ideal candidate should have over ten years of IT experience, strong technical and communication skills, and familiarity with the Microsoft environment. This position requires 25% travel to other Guardian locations.

Qualifications

• Experience in executive support roles, particularly with senior executives.
• Strong knowledge of Microsoft 365 ecosystem and virtualization platforms.
• Ability to troubleshoot complex IT issues and provide high-touch support.

Responsibilities

• Provide executive and end-user support in high-pressure environments.
• Troubleshoot Windows endpoints and manage device lifecycle.
• Support audiovisual and collaboration tools in hybrid environments.

Skills

IT Experience

Executive Support

Troubleshooting Skills

Communication Skills

Incident Management

Education

10+ years of IT experience

Tools

Microsoft Intune

SCCM

Azure Virtual Desktop

Windows 365

Job description

## Digital Workplace, Executive Support and Audiovisual AV Support EngineerApplyremote type: Hybrid - In office 3 days per weeklocations: Holmdeltime type: Full timeposted on: Posted Yesterdayjob requisition id: R000109407Guardian is seeking an Executive and AV Support Lead to join the Digital Workplace organization. This role is responsible for providing hands on executive end user and audiovisual support in highly visible and time sensitive environments. The position requires strong technical experience, sound judgment, and the ability to work independently while partnering closely with internal teams and external vendors.This role supports senior leaders and enterprise meetings where reliability, security, professionalism, and discretion are essential.**You Will**:**Executive and End User Support*** Provide high touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments. Act as an escalation point for complex or high impact executive support issues. Support leadership meetings, town halls, and enterprise events, including live troubleshooting during sessions when needed.**End User Computing and Device Management*** Support and troubleshoot Windows endpoints and virtual desktop solutions, including Azure Virtual Desktop, Windows 365, AWS Workspaces, and traditional VDI platforms. Maintain hands on working knowledge of Microsoft Intune, SCCM, and Windows Autopilot. Manage executive device lifecycle activities such as provisioning, ongoing maintenance, refresh, and retirement. **Audiovisual and Collaboration Support*** Provide on site and remote support for executive conference rooms, meeting spaces, and hybrid work environments. Support Microsoft Teams Rooms and associated audiovisual hardware, including cameras, microphones, displays, and room control systems. Partner with Facilities, vendors, and event stakeholders to ensure meetings are properly prepared and executed. **Security and Compliance*** Ensure executive support practices align with Guardian policies, security standards, and regulatory requirements. Work closely with Security and Infrastructure teams to maintain secure configurations and protect sensitive executive data. Handle business critical and executive issues with appropriate confidentiality and professionalism.**Innovation, Automation, and AI*** Maintain a working understanding of AI and GenAI technologies relevant to digital workplace operations. Identify opportunities to improve user experience through automation and process improvement. Support the adoption of modern tools and capabilities aligned with Guardian’s Digital Workplace strategy. **Collaboration and Vendor Management*** Collaborate with cross functional partners including Security, Infrastructure, HR, Real Estate, and business teams. Manage relationships with AV and technology vendors and contribute to evaluations of new solutions. Document standards, procedures, and operational practices as needed.**You Are**:* This role requires a self starter who is highly accountable and comfortable working independently as well as part of a team. The individual must be able to operate effectively in fast paced, high visibility environments and make sound decisions under pressure. Strong troubleshooting skills, clear communication, and comfort interacting with senior leadership are essential. The ability to manage multiple priorities while maintaining quality and attention to detail is required.* Experience working within executive or VIP support models. Background in incident and escalation management in enterprise IT environments. Experience developing operational documentation and runbooks. Prior experience mentoring support staff or serving as a senior technical lead. Proactive planning and readiness support for executive meetings and events.**You Have**:* Ten or more years of IT experience with at least five years focused on digital workplace, end user computing, or executive support. Demonstrated experience supporting senior executives or other high visibility business users.* Strong experience with the Microsoft 365 ecosystem including Intune, SCCM, and Autopilot. Hands on experience with virtual desktop platforms such as Azure Virtual Desktop, Windows 365, and AWS Workspaces. Familiarity with Microsoft E5 Security capabilities, device lifecycle management, automation, and enterprise audiovisual and collaboration environments.**Location**Hybrid 3 days onsite. Holmdel, NJ. This role requires travel to other Guardian locations including Hudson Yards in New York City, Bethlehem Pennsylvania, and additional sites as needed. Travel Required 25% of time or more as needed.**Salary Range:**$103,450.00 - $169,960.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.**Our Promise**At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.**Inspire Well-Being**As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. *Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.***Equal Employment Opportunity**Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.**Accommodations**Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.**Visa Sponsorship**Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.**Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment** As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues. Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [e-mail], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [e-mail].