Digital Workplace Engineering - Product Management - Associate - Dallas

Goldman Sachs; Dallas (TX); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Digital Workplace Engineering Associate in Dallas. This role focuses on digital transformation, emphasizing customer-centric approaches and collaboration. The ideal candidate will have experience in project management and strong communication skills, driving successful product delivery and user engagement.

Qualifications

• 4-6 years in Customer Success, Account Management, Service Delivery, or Project Management roles.

Responsibilities

• Understand and build relationships with stakeholders and customers.
• Manage program delivery, risks, and milestones.
• Facilitate cross-company planning and promote transparency.

Skills

Negotiation

Communication

Data-driven

Detail-oriented

Education

Bachelor’s or Master’s in a business or technical field

Tools

Slack

Teams

Job description

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Job Description

The Digital Workplace team is leading Goldman Sachs into the digital age, introducing innovative technologies and workflows that change the way Goldman Sachs does work and engages with its customers. The Product Success and Delivery Manager role is responsible for digital transformation of chat and collaboration services, emphasizing a “human first, customer centric” approach. This role focuses on service delivery, influenced by customer success methodology, Six Sigma, golden circle, Agile principles, and basic project management.

As part of the Product Management Team, the individual will collaborate with Product Management, Engineering, and External Partners to ensure user engagement throughout the product lifecycle and promote efficient, transparent teamwork. The successful candidate will:

• Be an engineer at heart, familiar with Agile and Scrum prioritization.
• Possess strong negotiation skills, able to articulate points effectively and build consensus.
• Excel in communication, focusing on user experience and advocating for new products and features.
• Be data-driven, measuring outcomes to gauge success.
• Be detail-oriented, with a passion for governing and shaping technology delivery to improve user adoption and business operations.

Key Responsibilities

• Understand and build relationships with stakeholders and customers; drive business reviews and demonstrate value.
• Manage program delivery, risks, and milestones; ensure clear communication and stakeholder collaboration.
• Facilitate cross-company planning, align work plans, and promote transparency and accountability.
• Collaborate with business leaders to analyze problems and recommend solutions; support metrics collection and product health monitoring.

Basic Qualifications

• 4-6 years in Customer Success, Account Management, Service Delivery, or Project Management roles.
• Bachelor’s or Master’s in a business or technical field.
• Knowledge of collaboration platforms (Slack, Teams, etc.) and familiarity with Agile and software development lifecycle.
• Excellent communication, organizational, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with financial workflows and Six Sigma principles.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Engineering and IT