Digital Workplace Engineer

Scalian; Kinston (NC); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading multinational engineering consulting firm is searching for a Digital Workplace Engineer to manage end-user devices and collaboration tools, ensuring a secure digital experience. The ideal candidate has 7+ years in desktop support, deep technical knowledge in Windows and macOS, and expertise in endpoint management tools like Intune and SCCM. This role offers opportunities for career development and mobility within the company.

Benefits

Competitive salary

Training programs

Clear career development plan

International mobility program

Qualifications

• 7+ years of experience in desktop support or digital workplace roles.
• Proficient in Microsoft 365 including Teams and SharePoint.
• Experience with ITSM practices like ITIL.

Responsibilities

• Deliver technical support for various devices.
• Manage user accounts and ensure compliance with security policies.
• Collaborate with IT teams on support and implementation.

Skills

Windows and macOS technical knowledge

Endpoint management solutions (Intune, SCCM, Jamf)

Active Directory

Azure AD

Microsoft 365 administration

Network fundamentals (TCP/IP, DNS, DHCP)

Scripting (PowerShell, Bash)

Strong communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Intune

SCCM

Jamf

Active Directory

Microsoft Teams

Azure

Job description

Responsibilities

• Deliver technical support for desktops, laptops, mobile devices, and peripherals including troubleshooting OS issues across Windows, macOS, and Linux platforms
• Manage user accounts, permissions, and device configurations while ensuring alignment with company security policies
• Image, configure, and deploy new end-user systems and maintain lifecycle processes for devices and mobile platforms
• Utilize and support endpoint management tools such as Microsoft Intune, SCCM, and Jamf for patching, software distribution, and compliance
• Administer collaboration platforms including Microsoft 365, Teams, SharePoint, and video conferencing solutions to drive communication and productivity
• Collaborate with network and infrastructure teams to troubleshoot connectivity issues and support seamless access through VPN and cloud integrations
• Assist in documenting network-related configurations and contribute to resolution efforts for digital workplace incidents
• Implement and enforce cybersecurity practices across endpoints including antivirus, encryption, DLP, MFA, and incident remediation
• Promote user awareness around cybersecurity and support compliance with regulatory standards such as NIST or CMMC
• Maintain accurate IT asset inventory and licensing records while documenting procedures and support guides for knowledge sharing
• Generate performance reports and support metrics to continuously improve digital workplace operations and user satisfaction
• Actively participate in IT projects such as hardware refresh, new tech implementation, migrations, and collaboration tool adoption
• Work closely with cross-functional IT teams and business stakeholders to deliver solutions that enhance employee experience
• Encourage the adoption of new tools and processes that promote collaboration and digital efficiency

Company Description

At Scalian, we are a leading multinational engineering consulting firm with 6,000 specialists and over 35 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).

Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.

Are you an experienced Digital Workplace Engineer?
If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in the US!

What will your role be?
As a Digital Workplace Engineer, you will play a critical role in designing, deploying, managing, and supporting end-user computing devices and collaboration tools while ensuring a secure and seamless digital employee experience. Your focus will span across technical support, system management, cybersecurity, and user engagement as you contribute to a high-performing and innovative IT environment.

Qualifications

• Minimum of 7 years of experience in desktop support or digital workplace roles within enterprise or industrial environments
• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent hands-on experience
• Deep technical knowledge of Windows and macOS platforms with familiarity in iOS and Android device support
• Strong experience using endpoint management solutions such as Intune, SCCM, or Jamf for system configuration and policy deployment
• Solid understanding of Active Directory, Azure AD, Group Policy, and access management principles
• Proficient in Microsoft 365 administration including Teams, SharePoint, OneDrive, and Exchange Online
• Working knowledge of network fundamentals such as TCP/IP, DNS, DHCP, Wi-Fi, VPN, and troubleshooting connectivity issues
• Understanding of infrastructure components including virtualization tools like VMware or Hyper-V and cloud platforms such as Azure or AWS
• Awareness of endpoint cybersecurity including antivirus solutions, encryption, MFA, and adherence to compliance frameworks
• Experience with scripting tools like PowerShell or Bash to automate tasks and improve digital workplace efficiency
• Familiarity with ITSM practices and frameworks such as ITIL
• Strong communication and interpersonal skills to support and educate users while translating technical details clearly
• Ability to work independently and collaboratively across teams with a proactive and solutions-oriented mindset
• Comfortable managing multiple priorities in fast-paced, evolving IT environments while maintaining a focus on service quality

Additional Information

• To acquire experience in different critical industries and projects while working for the same company;
• To have a competitive salary and a great benefits package
• To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
• To have a clear career development plan that suits your goals;
• To have the possibility of working abroad through our mobility program thanks to our international presence;
• To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
• To be part of a team where having fun is essential.