Digital Transformation Client Success Account Manager (Full Time, Remote)

Remote Jobs; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading digital transformation company is seeking a Client Success Manager to serve as the primary contact for assigned accounts. This remote position offers career advancement opportunities and requires strong communication and organizational skills. Candidates should have a Bachelor's degree and at least 4 years of experience in related fields. Enjoy a collaborative work environment focused on client success and innovative technologies.

Benefits

Career advancement opportunities

Flexible work environment

Competitive pay and benefits

Qualifications

• 4+ years of experience in Client Success, Account Management, or Project Management.
• Ability to coordinate across multiple stakeholders.
• Capable of managing multiple priorities and projects simultaneously.

Responsibilities

• Serve as the primary contact for assigned accounts.
• Coordinate with internal teams for service delivery.
• Monitor client usage of document capture and automation solutions.
• Track and report on project milestones and updates.
• Identify and escalate client concerns promptly.

Skills

Interpersonal skills

Communication skills

Organization

Attention to detail

Education

Bachelor's degree in business, information systems or related field

Tools

Microsoft Office

CRM software (like Salesforce or HubSpot)

Project/task management tools (like Asana)

Job description

Overview

Employer Industry: Digital Transformation Services

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely in select states, offering flexibility in your work environment
• Engage with innovative technologies in intelligent document capture and process automation
• Supportive and collaborative work environment focused on client success
• Competitive pay and benefits package, including contract renewals and documentation support

What to Expect (Job Responsibilities):

• Serve as the primary day-to-day contact for assigned digital transformation accounts, addressing client requests and issues promptly
• Coordinate with internal teams to ensure timely delivery of services and solutions
• Monitor client usage of document capture and automation solutions to ensure successful adoption
• Track and report on project milestones, deliverables, and status updates for active client engagements
• Identify and escalate client concerns or service gaps to ensure quick resolution and client satisfaction

What is Required (Qualifications):

• Bachelor's degree in business, information systems, or a related field plus 4+ years of experience in Client Success, Account Management, or Project Management
• Strong interpersonal and communication skills, with the ability to coordinate across multiple stakeholders
• Highly organized with strong attention to detail, capable of managing multiple priorities and projects simultaneously
• Proficiency in Microsoft Office, CRM software (like Salesforce or HubSpot), and project/task management tools (like Asana)

How to Stand Out (Preferred Qualifications):

• Familiarity with enterprise content management, intelligent document processing, workflow automation, or similar technologies

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