Digital Transformation Analyst

California State University, Chico; Fresno, Northern (CA, KY); Híbrido; USD 65.000 - 94.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental and vision plans

CalPERS retirement

Sick and vacation time

15 paid holidays

Fee waiver education program

Descripción de la vacante

California State University, Fresno is seeking a Digital Transformation (DX) Analyst to support adoption, integration, and design of campus technology solutions across web, mobile, and desktop interfaces. You will work with stakeholders to deliver user-centered experiences aligned with university digital transformation goals.

The role emphasizes collaborative problem solving, workshop facilitation, and ongoing usability feedback to improve student and staff interactions with campus systems.

Formación

• Bachelor's degree in a related field and UX experience.
• Portfolio showcasing a range of technology design projects.
• Experience with web and mobile design and accessibility standards (Section 508, WCAG/WAI).

Responsabilidades

• Support adoption and integration of campus technology solutions.
• Collaborate with cross-functional teams to deliver user-centered solutions.

Conocimientos

HTML

CSS

User-centered design

Accessible design

Usability testing

Workshop facilitation

Educación

Bachelor's degree in CS/UX-related

Portfolio of design projects

Herramientas

Omni Web CMS

Modo Labs

Descripción del empleo

Job no: 562483
Work type: Staff
Location: Fresno
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $5,902per month (Steps 1 – 2) , commensurate with qualifications and experience.

The salary range for this classification is $5,787 -$8,430per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

• medical
• dental and vision plans
• membership in the California Public Employees Retirement System (CalPERS)
• sick and vacation time
• 15 paid holidays a year
• eligible employees are also able to participate in the fee waiver education program.

Job Summary

Working under the direction of Senior Director of Planning and Digital Transformation, the Digital Transformation (DX) Analyst is responsible for supporting the adoption, integration, and design of campus technology solutions and digital experiences, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The DX Analyst will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

Key Qualifications

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Knowledge of common campus software applications and effective training and technology enablement methods.
• Skills/Ability to:
  • Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
  • Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
  • Technical skills in web and mobile design, including wireframing, prototyping, responsive design, and interface optimization.
  • Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
  • Participate in and facilitate workshops, solution demonstrations, and presentations using effective consultative and communication skills
  • Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
  • Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
  • Excellent interpersonal and communication skills to communicate ideas to developers.
  • Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

Education and Experience

• Bachelor's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience in Web AND Mobile App design.
• Demonstrated knowledge of digital accessibility standards (Section 508, WCAG/WAI) and experience supporting accessibility testing and remediation.
• Applied knowledge of design thinking principles, project management practices, and Agile methodologies, such as sprints, backlog refinement, and stand-ups.
• Experience in UX design, preferably in a Higher Education IT environment.
• A portfolio showcasing a range of technology design projects and case studies.

Preferred Qualifications

• Master’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience with Modern Campus/Omni Web Content Management System.
• Working experience with Modo Labs (Mobile App) Platform.
• Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
• Excellent emotional intelligence and self-awareness.
• Excellent ability to work and communicate with technical and non-technical audiences.

Department Summary

Technology Services is empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by November 1, 2026 will be given full consideration by the search committee.

• Applications received after that date will be forwarded at the request of the Hiring Manager and/or search committee.

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe.Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Jeanne Clery Campus Safety ActNotification

The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics ofCleryAct crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail] .

Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions may be sent to [e-mail] .

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