Digital Transformation Analyst

California State University, Fresno; Fresno (CA); Hybrid; USD 65,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

CalPERS

Sick leave

Vacation

15 paid holidays

Education fee waiver

Job summary

California State University, Fresno is seeking a User Experience Analyst I to support the adoption, integration, and design of campus technology solutions and digital experiences. You will collaborate with stakeholders to deliver user-centered outcomes across web, mobile, and desktop interfaces, ensuring accessibility and usability throughout the process.

The role requires a strong foundation in interaction design, user research, and agile practices, with opportunities to lead workshops and

Qualifications

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Knowledge of common campus software applications and effective training and technology enablement methods.
• Skills/Ability to:
• Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
• Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
• Technical skills in web and mobile design, including wireframing, prototyping, responsive design, and interface optimization.
• Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
• Participate in and facilitate workshops, solution demonstrations, and presentations using effective consultative and communication skills
• Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
• Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
• Excellent interpersonal and communication skills to communicate ideas to developers.
• Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

Responsibilities

• Support adoption, integration, and design of campus technology solutions and digital experiences.
• Collaborate with cross-functional teams to deliver user-centered solutions.
• Gather requirements, execute projects, and iterate based on user feedback.
• Facilitate workshops, demonstrations, and stakeholder communications.

Skills

HTML/CSS

User-centered design

Usability testing

Wireframing

Protototyping

Responsive design

Accessibility testing

Interviewing

Surveys

Data collection

Stakeholder collaboration

Presentations

Education

Bachelor's degree in Computer Science/Marketing/User Experience Design/HCI

Portfolio of UX projects

Master’s degree in related field

Tools

Omni Web CMS

Modo Labs

Job description

User Experience Analyst I

Compensation and Benefits

The anticipated salary hiring range is $5,787 - $5,902 per month (Steps 1 – 2) , commensurate with qualifications and experience.

The salary range for this classification is $5,787 - $8,430 per month.

• This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.
• Positions at Fresno State are to perform their work onsite. Some positions, depending upon University needs and operations, may be eligible for remote work, one day per week, pursuant to Fresno State's remote work guidelines and the CSU policy.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here .

Job Summary

Working under the direction of Senior Director of Planning and Digital Transformation, the Digital Transformation (DX) Analyst is responsible for supporting the adoption, integration, and design of campus technology solutions and digital experiences, including web, mobile, desktop, hardware interfaces, physical environments, and person-to-person interactions. The DX Analyst will collaborate with cross-functional teams, including campus stakeholders, to deliver user-centered solutions that align with the University's digital transformation initiatives. This role requires a creative and analytical individual who will use effective communication to facilitate the requirements gathering, execution and completion of projects.

Key Qualifications

• Knowledge of interaction designs and ability to troubleshoot using HTML, CSS, and comparable languages.
• Strong understanding of user-centered design principles and methodologies.
• Knowledge of and working experience with the design, administration, and support of enterprise Web Content Management platforms; such as: Omni Web CMS.
• Knowledge of and working experience with the design, administration, and support of enterprise Mobile App platform(s); such as: Modo Labs.
• Knowledge of accessibility testing in accordance with Section 508 of the US Rehabilitation Act and the W3C Web Accessibility Initiative (WAI) and analyzes results.
• Knowledge of common campus software applications and effective training and technology enablement methods.
• Skills/Ability to:
• Ability to use problem-solving skills and seek to optimize data for the best possible outcome.
• Conduct needs assessments and user research, including interviews, surveys, focus groups, and data collection.
• Technical skills in web and mobile design, including wireframing, prototyping, responsive design, and interface optimization.
• Ability to evaluate the efficacy of prototypes and projects through usability testing and feedback collection and iterate on designs based on user feedback.
• Participate in and facilitate workshops, solution demonstrations, and presentations using effective consultative and communication skills
• Work collaboratively on diverse teams and build effective relationships with technical and non-technical stakeholders.
• Maintain effective working relationships with people of diverse backgrounds and collaborate across organizational lines.
• Excellent interpersonal and communication skills to communicate ideas to developers.
• Organizational and time-management skills with the ability to work under pressure and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education And Experience

• Bachelor's degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience in Web AND Mobile App design.
• Demonstrated knowledge of digital accessibility standards (Section 508, WCAG/WAI) and experience supporting accessibility testing and remediation.
• Applied knowledge of design thinking principles, project management practices, and Agile methodologies such as sprints, backlog refinement, and stand-ups.
• Experience in UX design, preferably in a Higher Education IT environment.
• A portfolio showcasing a range of technology design projects and case studies.

Preferred Qualifications

• Master’s degree in Computer Science, Marketing, User Experience Design, Human-Computer Interaction, or a related field.
• Working experience with Modern Campus/Omni Web Content Management System.
• Working experience with Modo Labs (Mobile App) Platform.
• Experience in supporting High Impact Practices, such as Project-based Learning and Internship programs.
• Excellent emotional intelligence and self-awareness.
• Excellent ability to work and communicate with technical and non-technical audiences.

Department Summary

Technology Services is empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Applications received by November 1, 2026 will be given full consideration by the search committee.

Fresno State

California State University, Fresno is one of 22 campuses in the California State University System. The University's mission is to boldly educate and empower students for success through our values of Discovery, Diversity and Distinction. The current student population is more than 25,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and across the globe. Fresno State is a tobacco-free, smoke-free and vapor-free campus.

Metropolitan Fresno, with a multi-ethnic population of over 527,000, is located in the heart of the San Joaquin Valley. The campus is within driving distance of Yosemite, Kings Canyon and Sequoia National Parks, San Francisco, Los Angeles, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.

Equal Employment Opportunity

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at (