Digital Technology Manager

Vehicle Service Group; Madison (IN); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Vehicle Service Group is seeking a Digital Technology Manager to lead IT initiatives across ERP, CRM, MES and related systems. You will guide strategy, manage cross-functional teams, and partner with MSPs and vendors to deliver value while supporting operations.

The role emphasizes governance, SOX compliance, and service delivery management, with a focus on aligning technology with manufacturing goals and driving continuous improvement across the business.

Qualifications

• Bachelor degree in STEM fields or equivalent.
• 5+ years as a Business Analyst, IT Manager or IT Project Manager.
• 7+ years in a manufacturing environment.
• 7+ years delivering services/projects via 3rd party providers.
• Strong troubleshooting, problem-solving, and analytical skills.
• Broad knowledge of ERP, CRM, WMS, MES, PLM systems and ITIL concepts.

Responsibilities

• Lead a team to define and implement IT solutions across ERP/CRM/MES domains.
• Manage daily site/region operational IT support and optimize costs via standard processes.
• Collaborate with IT leadership to build multi-year roadmaps aligned to business strategy.
• Oversee IT projects with cross-functional teams, ensuring on-time, on-budget delivery.
• Maintain relationships with service delivery partners and ensure SLAs are met.
• Ensure SOX compliance and internal controls effectiveness.

Skills

Business analysis

Leadership

Project management

ERP/CRM knowledge

SaaS integrations

ITIL concepts

SLA/SLO/KPI awareness

Vendor management

Stakeholder communication

Education

Bachelor degree in STEM

Tools

Oracle EBS/Cloud

Salesforce

Azure

WMS/MES/PLM systems

Job description

COMPANY OVERVIEW: Dover’s Vehicle Service Group (VSG) is the global leader in vehicle service equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (Warn Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.SUMMARY:The Digital Technology Manager is a strong business analyst, trusted business advisor, and Information Technology leader accountable for guidance, planning, execution, and support to ensure IT solutions are efficiently delivered and meet defined business requirements, while concurrently promoting the IT vision, values, services, and capabilities. The incumbent must communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using effective interpersonal and diplomacy skills. Working across organizational boundaries, the Digital Technology Manager implements technology solutions, supports business processes, and partners with Managed Service Providers, Integrators, IT Business Partners, and others to deliver technology solutions, as well as supporting operational internal systems and solution needs to achieve business goals. The Digital Technology Manager effectively influences business leadership and management decisions and drives ownership and acceptance of changes to the business.ESSENTIAL JOB FUNCTIONS INCLUDE:Leads a team to define and implement needed solutions within ERP, CRM, MES, and other Enterprise Business System domains to optimize and enhance core business capabilitiesManage team for daily site/region operational support and minimize operational costs through utilizing standard IT capabilities and business processesDemonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with business strategies and deliver successfullyCollaborate with IT leadership to develop multi-year Business Solutions roadmaps working collaboratively with cross-functional VSG business and IT teams, including IT architects, all aligned to business strategyAct as a Project Manager by overseeing the prioritization of IT projects with business teams, securing business and IT resources to drive and implement projects on time, within budget (CapEx and OpEx), and with high quality for IT related solution implementationsMaintains oversight relationships with Service Delivery partners, performs routine analysis and reconciliation, acts as escalation point to ensure services meet customer operational requirements, support VSG’s short-term and long-term business goals/strategy, and aligns with IT capabilitiesResponsible for Sarbanes-Oxley and other applicable compliance requirements in various enterprise systems. Responsible for ensuring the operating effectiveness of internal controls, including monitoring processes and practices necessary for legal and ethical compliance. Maintains and updates company policies and procedures related to digital technologySupports and maintains the IT DR/BC Strategy for VSG through scheduled testing of systems and processesEnthusiastic adoption and consistent demonstration of VSG’s Core Values: Never Compromise Trust; Honesty; Partner with Customers; Commitment; Teamwork; Personal Development; and Lead by ExampleDevelops, and then demonstrates, in-depth knowledge of VSG and corporate IT goals and objectives, policies, functions, capabilities, processes, tools, and service providersFacilitates ad hoc reporting to support Administration, Finance & Accounting, Sales & Distribution, and Manufacturing business decisionsLeads, mentors, and guides IT employees through goal development, scheduled one-on-one meetings, encouraging regular self-paced training, and conducting standard performance evaluationsPerformance of these essential functions requires regular, consistent availability, accessibility, and presence on-site and after-hours (to address emergencies and critical situations outside of normal business operating hours in the early mornings, evenings, and/or during weekends)REQUIRED EDUCATION AND/OR EXPERIENCE:A Bachelor degree, preferably in a STEM related area, is required5+ years’ experience as a Business Analyst, IT Manager or IT Project Manager7+ years’ experience in a Manufacturing environment7+ years’ experience delivering services and projects via 3rd party providersStrong troubleshooting, problem-solving, and analytical skills for process definition and root cause analysisStrong business acumen, presentation, and communication skills with all internal and external stakeholders, suppliers and vendor partnersIn-depth knowledge of multiple core business process areas (i.e. Supply Chain, Manufacturing Operations, Customer Service, Marketing, etc.) to identify and communicate how IT solutions can support achieving short and long-term business goalsStrong knowledge and experience of a variety of Business Systems (ERP (prefer Oracle EBS/Cloud), CRM (prefer Salesforce), WMS, MES, PLM or other), SaaS, Integrations, ITIL concepts, SLA’s, SLO’s, KPI’s, IT Operations Management, and Managed Services engagementsFamiliar with Lean Manufacturing, Six Sigma, or other methodologies for continuous quality improvementsExcellent knowledge of Windows and Mac OS and skills using MS Office applications (especially Project, Excel PowerPoint, SharePoint, and Visio)IT or Manufacturing/Supply Chain industry relevant certifications in project management, ERP (Oracle preferred), CRM (Salesforce preferred), cloud (Azure preferred), ITIL, APICS (other ASCM certs), etc.WORK ENVIRONMENT:This position’s job duties are generally performed in an office environment. It may be necessary for a team member in this position to enter a shop environment where they may be exposed to loud noises from operating machinery, cold temperatures, and chemicals and vapors. Any required PPE will be provided.Work for extended periods of time in a stationary position daily while operating a computer and other tools and equipment and completing required job tasksLift, transport, and/or move up to 35 pounds of weight occasionally in performing regular duties. Occasional bending, stooping, walking up and down stairs, and kneeling may be requiredADVANCEMENT OPPORTUNITIES:Beyond the IT Manager role, employees can explore career advancement opportunities within Vehicle Service Group and the broader Dover Corporation, a diversified global manufacturer with numerous subsidiaries and operating companiesOur organization supports professional development, encouraging employees to pursue leadership roles within IT and beyondThe characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is intended to comply with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties that may be required for this position. Additional duties are performed by the individuals currently holding this or similar positions and additional duties may be assigned.EQUAL OPPORTUNITY EMPLOYERThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.