Digital Team Leader

Meijer; Grand Rapids (MI); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs

Job summary

Meijer is seeking a store leadership professional to plan, direct, and supervise team members across departments, mentoring staff and delivering exceptional customer service and sales results.

You will manage staffing, training, performance, and store operations, oversee P&L and shrink, and ensure adherence to Meijer standards while maintaining a safe, inviting shopping environment for customers and teammates.

Qualifications

• High school diploma or equivalent.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other store areas are a plus.
• Clear, precise direction to team members.
• Ability to resolve conflicts and address root causes.
• Ability to manage multiple tasks and priorities.
• Experience analyzing financials to inform decisions; basic suggestive selling.
• Demonstrated leadership in safety and mentoring teammates.
• Proven ability to lead a team and maintain safety standards.

Responsibilities

• Ensure a positive company image with courteous service.
• Staffing, selection and hiring to meet needs.
• Promote career development and promotion decisions.
• Document disciplinary actions and discharge recommendations.
• Responsible for P&L, sales, and shrink control.
• Model fast, friendly customer service.
• Communicate the Meijer Friendly Initiative in meetings.
• Mentor team members to exceed service and sales goals.
• Ensure thorough training and onboarding.
• Spend majority of time in-store engaging with customers and teammates.
• Promote a safe work environment and reliable attendance.
• Perform other duties as assigned.

Skills

Retail experience

People leadership

Communication

Conflict resolution

Multi-tasking

Mentoring

Education

High School Diploma

Job description

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

What You’ll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times.
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification. If you have a disability and require a reasonable accommodation to complete any part of your application, please click here to submit your request. Submissions that are not seeking help to complete the application due to a disability will not be responded to.