Digital Support Analyst III, Lab

Sutter Health; United States; Remote; Full time

Job summary

Sutter Health seeks a dedicated professional to ensure exceptional customer satisfaction by providing tier two troubleshooting assistance. Candidates must hold a bachelor's degree in a relevant field and have at least 3 years of recent experience. This full-time position involves resolving customer issues and collaborating with other analysts, with a pay range of approximately $44.28 to $66.42 per hour, dependent on experience and qualifications.

Benefits

Comprehensive benefits package

Qualifications

• 3 years recent relevant experience required.
• Clinisys (Sunquest) experience desired.
• Application proficiency must be acquired within 6 months.

Responsibilities

• Provides tier two troubleshooting assistance to ensure customer satisfaction.
• Engages other analysts to resolve complex issues.
• Informs customers of unresolved problems.

Skills

Customer satisfaction

Troubleshooting

Application proficiency

Education

Bachelor's degree in Computer Science, IT, Clinical Laboratory Science, or related field

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Ensures exceptional customer satisfaction by providing tier two troubleshooting assistance. Ensures timely resolution of problems, ensures customers are informed of unresolved issues, and engages other analysts directly to resolve challenging issues.

Clinisys (Sunquest) experience desired.

Job Description:

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.

Bachelor's degree in Computer Science, Information Technology, Clinical Laboratory Science, or related field

CERTIFICATION & LICENSURE

Application proficiency acquired in assigned area of responsibility, where applicable, within 6 months.

TYPICAL EXPERIENCE:

3 years recent relevant experience

SKILLS AND KNOWLEDGE:

Is a proven expert in architecture, design, development, and ongoing support to the relevant application.

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $44.28 to $66.42 / hour

The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.