Digital Solutions Specialist

Envista; Tampa (FL); Presencial; USD 73 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

401(k) plan

Paid time off

Career development

Resumo da oferta

Ormco, part of Envista, is seeking a Digital Solutions Specialist to accelerate adoption of digital orthodontic workflows. You will partner with doctors and teams, design implementation plans, deliver hands-on training, and support early product use to drive confident, repeatable utilization.

The role emphasizes readiness assessments, clear milestones, and close collaboration with Clinical Education, Customer Support, and Sales while not owning the primary account relationship.

Qualificações

• Bachelor's degree or equivalent in a relevant field.
• 3+ years in orthodontics, dentistry, medical devices, or customer implementation/training.
• Experience training clinicians and practice teams in a customer-facing role.

Responsabilidades

• Assess practice readiness and develop implementation plans with milestones.
• Deliver field-based training on digital orthodontic products and workflows.
• Support initial case submissions and early adoption of Ormco solutions.
• Coordinate handoffs to Clinical Success and Support teams.

Conhecimentos

Facilitation

Presentation

Coaching

Adult learning

Customer orientation

Project management

Problem solving

Communication

Independent work

Data-driven

Formação académica

Bachelor's degree

Ferramentas

CRM software

Microsoft Office

Descrição da oferta de emprego

United States of America, Florida, Tampa | United States of America, North Carolina, Charlotte | United States of America, Georgia, AtlantaR5027670United States of AmericaSalesJob descriptionSUMMARYThe Digital Solutions Specialist is a field-based customer implementation and training professional responsible for accelerating the adoption and effective utilization of Ormco's digital orthodontic products and workflows. The position partners with Doctors, practice teams, Ormco Field Representatives, Clinical Education, Clinical Success, Customer Support, and other internal stakeholders to move customers from commercial commitment through successful implementation and repeatable utilization.Following the commercial handoff, the Digital Solutions Specialist assesses practice readiness, develops an implementation plan, delivers product and workflow training, supports initial case submissions and product use, and helps resolve early adoption barriers. The role serves as a trusted product and workflow resource throughout the implementation period and ensures customers are equipped to confidently integrate Ormco solutions into their practices.The position does not own the commercial sale or primary account relationship. Its primary accountability is to convert committed customers into activated, confident, and consistently utilizing practices.ESSENTIAL DUTIES AND RESPONSIBILITIESCustomer Readiness and Implementation PlanningPartner with the commercial team to receive qualified customer handoffs after the customer's commitment to implement an Ormco product or solution.Conduct structured practice-readiness assessments to understand current workflows, technology, staffing, training needs, and potential barriers to implementation.Develop a customer-specific implementation plan with defined milestones, responsibilities, training requirements, target dates, and success measures.Establish clear expectations with doctors and practice teams regarding the implementation process and required participation.Maintain visibility into assigned implementations, upcoming milestones, open risks, and implementation backlog.Product and Workflow TrainingDeliver in-depth, field-based training, education, onboarding, and implementation support for Ormco's digital orthodontic portfolio.Train orthodontists, general practitioners, clinical team members, treatment coordinators, and other practice personnel on relevant products, systems, and workflows.Translate complex product and technical information into clear, practical, and repeatable practice workflows.Adapt training delivery to the customer's experience level, operating environment, and implementation needs while maintaining consistent program standards.Provide virtual follow-up training and reinforcement when appropriate.Support the development and continuous improvement of standardized implementation guides, training resources, checklists, and customer-facing tools.Activation and Initial Case SupportGuide customers through initial product setup, workflow preparation, and readiness for first use.Support initial case submissions, approvals, and early product utilization, as appropriate to the product and established role boundaries.Monitor customer progress against implementation milestones and proactively address delays or barriers.Provide hands-on coaching during the early implementation period to strengthen customer confidence and reinforce effective use.Confirm that defined activation and implementation criteria have been met before transitioning the customer to ongoing support.Coordinate a clear and documented handoff to Clinical Success, Customer Support, or the appropriate long-term owner.Workflow Support and Issue ResolutionServe as a regional subject-matter resource for Ormco's digital orthodontic products and associated practice workflows.Identify workflow gaps, adoption barriers, and training needs that could delay or prevent effective product utilization.Provide timely first-line product and workflow guidance within the established scope of the role.Coordinate escalation of technical, clinical, quality, or customer-service issues to the appropriate internal function.Track open customer issues and facilitate follow-through until ownership and next steps are clear.Review and report customer complaints through established company and quality-reporting processes.Field and Cross-Functional PartnershipPartner with Ormco Field Representatives to align implementation activity with the customer's broader account plan while preserving the Field Representative's commercial ownership of the account.Maintain regular communication with Sales regarding implementation status, customer risks, milestone progress, and activation outcomes.Collaborate with Clinical Education to ensure field training is clinically accurate, consistent, appropriately approved, and aligned with established curriculum.Partner with Clinical Success to support a smooth transition from initial activation to sustained utilization.Work with Customer Support and Technical Support to resolve product, system, and workflow issues requiring specialized assistance.Provide training and implementation guidance to internal Ormco teams to build broader understanding of product workflows and customer adoption needs.Customer and Field InsightsGather structured customer feedback regarding product experience, implementation challenges, training effectiveness, and workflow needs.Communicate relevant field insights, product feedback, enhancement opportunities, and emerging trends to Marketing, Product Management, Clinical Education, and other appropriate stakeholders.Identify common implementation barriers and recommend improvements to onboarding processes, training materials, workflow guidance, and internal handoffs.Remain current on Ormco products, digital orthodontic workflows, industry developments, and relevant customer practices.Documentation and Territory ManagementDocument implementation plans, customer activities, milestones, risks, outcomes, and handoffs in the designated CRM or implementation-management system.Maintain an organized field schedule and manage customer activity across an assigned geography.Prepare periodic implementation, activity, expense, and status reports as required.Manage travel and assigned resources in accordance with company policies and budget expectations.Comply with company policies related to customer interactions, product training, quality reporting, data privacy, travel, and expense management.KEY PERFORMANCE INDICATORSPerformance measures focus on activation and implementation outcomes rather than direct sales quotas. Measures may include:Time from customer handoff to completed readiness assessmentTime from customer commitment to completed onboardingTime to first case submission or initial product usePercentage of assigned customers successfully activatedImplementation milestone completion rate30-, 60-, and 90-day case-start or utilization progressionRepeat-case or repeat-utilization rateImplementation cycle time and implementation backlogTraining completion and customer satisfactionPercentage of customers successfully transitioned to Clinical Success or ongoing supportAccuracy and timeliness of CRM and implementation documentationJob requirementsEDUCATION AND EXPERIENCERequiredBachelor's degree or equivalent combination of education and relevant professional experience.Minimum of three years of experience in orthodontics, dentistry, medical devices, clinical training, customer implementation, customer success, or a related field.Experience training, coaching, or supporting clinicians and practice teams in a customer-facing environment.Demonstrated ability to learn and communicate technical, product, and workflow information.Experience managing multiple customer implementations, training engagements, or field-based projects simultaneously.Proficiency with Microsoft Office applications and CRM or customer-management systems.Willingness and ability to travel frequently throughout an assigned geography, including overnight travel.PreferredExperience working in an orthodontic or dental practice.Experience with clear aligner treatment processes, intraoral scanning, digital orthodontic workflows, or related dental technologies.Previous experience with Ormco products, Spark Clear Aligners, Ormco Digital Bonding, intraoral scanners, or comparable orthodontic solutions.Clinical, dental assisting, dental technology, treatment-coordinator, or practice-management experience.Experience delivering in-person product training and coaching in a clinical or practice setting.Experience supporting product onboarding, implementation, adoption, or customer utilization within the dental or medical-device industry.KNOWLEDGE, SKILLS, AND ABILITIESStrong facilitation, presentation, coaching, and adult-learning skills.Ability to establish credibility with orthodontists, general practitioners, clinical staff, sales professionals, and internal partners.Ability to translate technical and clinical concepts into clear, practical workflows.Strong customer orientation and commitment to delivering a consistent implementation experience.Effective project-management and organizational skills, with the ability to manage multiple concurrent implementations.Strong problem-solving skills and the ability to identify workflow barriers and coordinate appropriate solutions.Ability to influence outcomes without direct authority.Strong written and verbal communication skills.Ability to work independently in a field-based environment while contributing to a coordinated regional and national team.Sound judgment in determining when an issue requires clinical, technical, quality, regulatory, or leadership escalation.Ability to use customer and implementation data to prioritize activity and improve outcomes.ADDITIONAL INFORMATIONThis job description summarizes the primary duties and qualifications of the position. Responsibilities may evolve based on business needs, product portfolio changes, customer requirements, and organizational design. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.#LI-GT1#LI-RemoteIND123Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.$73,000 - $95,000Operating Company:OrmcoEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreOrmcoOperating Company:OrmcoLocation:United States of America, Florida, Tampa | United States of America, North Carolina, Charlotte | United States of America, Georgia, AtlantaDate Posted:October 19 , 2026Req Number:R5027670BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.