Digital Services Coordinator (Fully Remote)

Trane Technologies; United States; Remote; USD 63,000 - 88,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Up to 15 vacation days

Job summary

Trane Technologies is seeking a Remote Dispatch Specialist to schedule and dispatch remote service specialists across assignments, balancing workloads and optimizing response times.

You will monitor incoming service queues, assess priority and scope, and coordinate with technician leads on emergency and contract work. The role is virtual with occasional travel and offers day-one benefits, including health insurance and vacation time.

Qualifications

• Exceptional communication across phone, email, and messaging.
• Proficient with Microsoft Office and dispatch/CRM software.
• Virtual role with occasional travel for meetings or training.

Responsibilities

• Schedule and dispatch remote service specialists to assignments, balancing workloads and optimizing response times.
• Monitor service queues, assess priority/scope, and coordinate with technician leads on emergencies and contract work.

Skills

Exceptional communication

Dispatch coordination

CRM familiarity

Microsoft Office

Remote work

Tools

Dispatch software

CRM platforms

Microsoft Office Suite

Job description

• Schedule and dispatch remote service specialists to assignments, balancing workloads and optimizing response times.
• Monitor incoming service queues, assess priority and scope, and coordinate with technician leads on emergency and contract work.

Qualifications & Skills:

• Exceptional communication skills across phone, email, and instant messaging.
• Strong proficiency with Microsoft Office Suite and experience with dispatch software or CRM platforms.
• Virtual role with occasional travel for team meetings or training.
• Benefits kick in on day one, including health insurance, wellness programs, and up to 15 vacation days.

Compensation:

• Annual base salary range of $63,111.66 - $87,639.99, depending on experience and location.

Trane Technologies is a global climate innovator providing sustainable and efficient solutions for buildings, homes, and transportation through brands like Trane and Thermo King. The company fosters an inclusive culture focused on bold sustainability commitments and offers comprehensive benefits to support employee well-being and growth.