Digital Sales Specialist

United Rentals; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Parental Leave

Employee Discount Program

Career Development & PromotionalOpport

Additional Vacation

Early Wage Access (US Hourly)

Paid Sick Leave

Inclusive culture

Job summary

United Rentals seeks a Digital Sales Specialist to support customers via email and chat, guiding digital tool adoption and revenue growth. The role involves collaborating with field staff on reservations, quotes, and service inquiries, while delivering exceptional service.

Must reside in the Charlotte Metro area and be comfortable navigating high-volume, fast-paced situations. This is an on-site role with growth opportunities in Sales or Operations.

Qualifications

• 1–2 years of customer service experience or related work.
• Proficiency with Microsoft Office and basic computer skills.
• Strong communication, organization, and problem-solving abilities.

Responsibilities

• Assist customers with sales and service inquiries via email, chat, and online ordering.
• Provide a positive, consistent customer experience and minimize effort for the customer.
• Coordinate with field staff to manage reservations, quotes, and inquiries.

Skills

Customer Service

Microsoft Office

Verbal Communication

Education

High School diploma or equivalent

Job description

Great company. Great people. Great opportunities. ATTENTION: This position is not a remote role. You must reside within the Charlotte Metro area! If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Digital Sales Specialist, you'll be a crucial part of the team to help exceed the expectations of internal and external customers by providing exceptional service and support through email & chat channels driving digital tool adoption and revenue growth. It's a fantastic opportunity for an ambitious professional who has an interest in our industry and driving company growth. Join us and grow your career as fast and as far as your ambition takes you either in Sales or Operations.

What You'll Do:

• Assist customers with sales and service inquiries through: email, chat & an online ordering platform
• Create a positive and consistent customer service experience while reducing customer’s effort
• Partner with United Rentals field employees to facilitate reservations, quotes, and service inquiries
• Identify and qualify an equipment request to ensure it will meet customer’s requirements
• Source requests for various departments and employees
• Provide critical support to National Account Managers, Strategic Account Managers and Outside Sales Representatives for customer rollouts
• Negotiate rental rates for equipment rentals in accordance with pricing policies and procedures
• Other duties assigned as needed

Requirements:

• High School diploma or equivalent
• 1-2 years Customer Service Experience
• Proficiency in Microsoft applications
• Strong verbal skills and ability to speak clearly and articulate
• Exceptional relationship-building and customer service skills; Able to constructively manage conflict and respond professionally
• Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
• Excellent teamwork, time management, efficiency, and communication skills
• Excellent organizational skills with heavy attention to detail required
• Bilingual preferred

Why join us?

We don’t just "talk the talk!" We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in‑class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation
• Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, click here

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.