Digital Sales Account Manager - SLED

SoftwareOne; Nashville (TN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Generous pay with quarterly bonuses

Comprehensive benefits package

401(k) with employer matching

Remote-friendly environment

Learning and development opportunities

Job summary

A leading software solutions company is seeking a dynamic Public Sector Account Manager to expand existing accounts and acquire new clients in the government and education sectors. This hybrid position based in Nashville requires strong sales experience and the ability to build trusting client relationships. The role includes implementing strategic sales initiatives, coordinating service delivery, and achieving performance targets. A generous compensation package, including benefits and bonuses, is offered for the right candidate.

Qualifications

• 1–3 years of sales experience, preferably in the public sector.
• Experience in technology sales and knowledge of CRM systems.
• Ability to build strong relationships with clients.
• Knowledge of enterprise technology.
• Track record of relationship building.
• Customer onboarding and handling.
• CRM systems experience a bonus.

Responsibilities

• Lead expansion of existing accounts and acquisition of new clients.
• Build and nurture trust-based relationships with public sector clients.
• Collaborate with sales leadership to develop targeted campaigns.
• Lead renewal negotiations using client satisfaction insights and our delivery solutions.
• Resolve post-sales issues quickly and maintain clear communication with clients.
• Identify opportunities for added value and revenue growth within existing accounts.
• Develop data-driven territory plans and targeted campaigns to drive upsell/cross-sell.
• Track KPIs and analyze trends to improve account management and sales strategies.
• Represent client interests to inform product and service improvements.
• Maintain a robust sales pipeline and provide timely forecasts to leadership.

Skills

Sales experience

Relationship building

Customer onboarding

Knowledge of enterprise technology

CRM systems

Education

1–3 years of sales experience

Tools

CRM systems

Job description

We are seeking a dynamic and results-driven Public Sector Account Manager to lead both the expansion of existing accounts and the acquisition of new clients within the government and education verticals. This individual will be responsible for implementing strategic sales initiatives to grow our presence in the public sector, build long‑term client relationships, and consistently achieve performance targets.

This position is hybrid based on‑site in Nashville, TN.

Responsibilities

Relationship Management

• Build and nurture trust‑based relationships with public sector clients, serving as their dedicated inside account manager.
• Maintain regular engagements to understand client goals, challenges, and evolving needs.

Service Delivery Excellence

• Act as the primary contact for public sector inquiries and requests within assigned accounts.
• Coordinate with internal teams — including technical support and product specialists — to ensure timely and effective service delivery.
• Design and execute proactive renewal strategies tailored to each client’s usage patterns and business objectives.
• Lead renewal negotiations by leveraging insights into client satisfaction and the impact of our service and delivery solutions.
• Serve as a proactive problem solver, addressing post‑sales issues and escalations swiftly with consistent communication.
• Partner with cross‑functional teams to resolve technical concerns, billing discrepancies, and other client‑reported issues.
• Take a holistic approach to account management by staying informed on each client’s industry trends, competitive landscape, and strategic priorities.
• Identify opportunities for added value and revenue growth within existing accounts.

Data‑Driven Territory Planning

• Execute tactical sales initiatives across assigned accounts using data insights and market intelligence.
• Collaborate with sales leadership to develop targeted campaigns that drive upsell and cross‑sell opportunities.

Performance Analysis & Reporting

• Track key performance indicators related to client engagement, satisfaction, and revenue.
• Analyze trends to uncover areas for improvement and recommend enhancements to account management and sales strategies.

Client Advocacy

• Represent client interests internally, ensuring their feedback informs product and service improvements.
• Promote client success stories and best practices to build loyalty and encourage referrals.

Organizational Alignment

The Digital Sales Account Manager reports to the North American Public Sector Sales Director.

Success Criteria

• Achieve and exceed quarterly and annual sales quotas.
• Drive consistent year‑over‑year revenue growth across assigned government and education accounts.
• Effectively qualify and convert inbound and outbound leads into active opportunities.
• Maintain a high conversion rate from initial engagement to closed deals.
• Expand the client base by securing new public sector accounts, focusing on strategic growth in underserved regions or segments.
• Maintain high renewal rates through proactive engagement and value delivery.
• Minimize churn by ensuring client satisfaction and long‑term relationship management.
• Identify and execute upsell and cross‑sell opportunities within existing accounts.
• Increase average deal size and product adoption across the portfolio.
• Foster strong relationships with key decision‑makers and influencers.
• Cultivate client advocates who contribute to referrals, testimonials, and case studies.
• Develop and implement a data‑driven territory plan aligned with public sector priorities and funding cycles.
• Execute targeted campaigns that align with state, local, and education procurement timelines.
• Maintain a robust and balanced sales pipeline with clear visibility into deal stages.
• Deliver accurate forecasts and timely updates to sales leadership.
• Contribute to the development of public sector go‑to‑market strategies.
• Provide market insights and feedback to influence product development and positioning.

What We Offer

• Generous pay with a quarterly bonus structure.
• Substantial benefits package that includes:
  • Medical coverage with competitive employer contributions.
  • Voluntary coverage (Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness).
  • 401(k) program with employer matching 50% up to the first 10% of employee’s contributions.
  • Wellness Program, EAP, concierge services.
  • Abundant paid time off that includes paid holidays, floating holidays, birthday off, a volunteer day, and vacation time.
  • Employee stock purchase plan.
  • Learning and development opportunities.
  • Tuition reimbursement.
• Winning culture, inclusive environment, and friendly people all over the world.
• A remote‑friendly organization, with colleagues working remotely either part or full‑time.

Job Requirements

• Located in Nashville, TN (or willingness to relocate).
• 1–3 years of sales experience.
• Experience in the public sector (education or state and local government preferred).
• Knowledge of enterprise technology.
• Track record of relationship building.
• Customer onboarding and handling.
• Resilience and ability to face rejection.
• Previous technology sales experience required.
• Experience with CRM systems a bonus.
• Key sales competencies and behaviors (generating opportunities, understanding client needs, developing relationships, delivering value propositions, overcoming objections, teaching & advising, navigating the deal) demonstrated through the company’s competency assessment.

We are not able to consider candidates residing in the state of Hawaii currently.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.