Digital Retail Sr. Analyst - Sales

TMS Toyota Motor Sales, USA, Inc. Company; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health care plans

Tuition reimbursement

Vehicle discount

401(k) plan

Job summary

Toyota Motor Sales, USA, Inc. is seeking a SmartPath/MONOGRAM Digital Retail Consultant to coordinate and lead new dealer launches for SmartPath/MONOGRAM and to improve platform utilization in existing dealerships through relaunch efforts and training.

The role requires working with Toyota/Lexus regional staff and partners to execute initiatives, measure performance, and provide ongoing training, with significant travel across regions.

Qualifications

• Bachelor’s degree (or equivalent) or related professional experience.
• Experience in an OEM regional office or at the OEM corporate level with dealer interaction.
• Retail experience in a dealership is a plus.
• Strong understanding of automotive digital user experiences and interfaces.
• Experience installing and training Digital Retailing solutions for automotive dealerships.
• Strong project management skills.
• Ability to travel 50–75% across regions.

Responsibilities

• Experience working with dealers, region field staff, and partners to enhance SmartPath and MONOGRAM utilization by assessing usage, developing and implementing action plans, and providing ongoing training.
• Monitor and analyze performance metrics to measure success of utilization strategies and identify opportunities for improvement.
• Provide training to regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refreshers and F&I rollouts.
• Support the launch of new dealerships onto SmartPath and MONOGRAM, coordinating launch activities and delivering initial training.
• Travel to dealerships and field offices 50-75% of the time to implement initiatives and collaborate with region field staff.
• Communicate program updates and facilitate resolution of technical issues.
• Serve as SME for SmartPath and MONOGRAM, staying current with new features and best practices.
• Contribute to continuous improvement of SmartPath and MONOGRAM processes; participate in cross-functional activities.
• Assist in training and onboarding new team members within the DEAL team and regions.

Skills

Project management

Data analysis

Communication

Cross-functional collaboration

Digital retailing

Dealer interaction

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office 365

Job description

Overview

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, ‘job flexibility benefits’ [also known as I-140 or Adjustment of Status portability], etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who we’re looking for

Reporting to the SmartPath/MONOGRAM Digital Retail Manager - Sales, the SmartPath/MONOGRAM Digital Retail Consultant will have two main responsibilities; coordinating, managing, and leading new dealer launches for SmartPath/MONOGRAM and improving the utilization of the platform in existing dealerships through relaunch efforts and training. These activities will require working directly with Toyota/Lexus regional staff with support from existing business partners to execute successfully.

Additional responsibilities will include supporting program enhancement launches as they become available e.g., Rental, F&I, and Signal. The primary responsibilities of this career position are to enhance the utilization of Toyota SmartPath and MONOGRAM in dealerships that are already live on the platform, while continuing to support the launch of new dealerships. These activities will also include working closely with your assigned Region/Area to determine dealer performance and identify any knowledge gaps that exist.

The Consultant will analyze existing SmartPath and MONOGRAM dealerships to assess current usage and identify opportunities for increased engagement, schedule and attend pre‑launch and sustainment activities, develop customized action plans to boost their utilization of the SmartPath and MONOGRAM tools. In addition, the Consultant will support the rollout of SmartPath and MONOGRAM F&I and Digital Deal Jacket/Credit Services by conducting product demonstrations, supporting dealer launches, and providing refresher training on SmartPath and MONOGRAM Sales, ensuring that dealership staff are fully equipped to leverage the additional platform's capabilities.

What you’ll be doing

1. Experience working with dealers, region field staff, and our business partners to enhance SmartPath and MONOGRAM utilization in existing dealerships by assessing current usage, developing, and implementing action plans, and providing ongoing support and training.
2. Monitor and analyze performance metrics to measure the success of utilization strategies and identify opportunities for further improvement.
3. Provide training to regional and dealership personnel on SmartPath and MONOGRAM tools and enhancements, including refresher sessions and support for F&I rollouts.
4. Support the launch of new dealerships onto SmartPath and MONOGRAM, coordinating launch activities and delivering initial training.
5. Travel to dealerships and field offices (50-75% of the time) to implement initiatives and collaborate with region field staff.
6. Communicate program updates and facilitate the resolution of technical issues.
7. Serve as a SmartPath and MONOGRAM subject matter expert (SME), staying current with new features and best practices.
8. Contribute to the continuous improvement of SmartPath and MONOGRAM processes and participate in cross‑functional activities.
9. Assist in training and onboarding new team members within the DEAL team and regions.

What you bring

• Bachelor’s degree (or higher), or equivalent professional work experience that is relevant to this position.
• Experience in an OEM regional office or held positions at the OEM corporate level with significant responsibility for dealer interaction.
• Retail experience in a dealership would also be considered in lieu of field experience.
• Strong understanding of automotive consumer digital user experiences and user interfaces.
• Experience with installing and training Digital Retailing solutions for automotive dealerships.
• Strong project management skills
• Strong record of overcoming key obstacles with stakeholder groups and handling objections to achieve win/win results.
• Strong ability to build cross‑functional relationships across an organization, Sales, Marketing, Service, etc.
• Intermediate or above skill level for Microsoft Suite of tools including Office 365 (Word, Excel, PowerPoint, Teams, Outlook)
• Knowledge and experience in designing and implementing successful dealer programs.
• Knowledge of the latest digital trends and best practices in online marketing and e-commerce.
• Experience interfacing with high levels of management at TMS, TFS, field offices, and dealerships.
• Strong analytical skills and data‑driven thinking.
• Excellent speaking and presentation skills.
• Ability to plan and manage field travel, including setting itineraries and managing travel across a diverse group of dealers and geographic territories.
• Ability and willingness to travel 50%-75% across functional of the time.
• Added bonus if you have Previous Lexus/Toyota field experience and/or Dealership Retail experience.
• Strong knowledge of dealer sales processes, including inventory management, pricing, incentives, finance and insurance, delivery, and consumer information management.
• Experience in a variety of marketing disciplines at Lexus and/or Lexus that involve implementation of digital platforms.
• Experience in business process mapping and process improvement initiatives.

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry‑leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Career Possibilities

At Toyota, we don’t just have a vision, but a group of talented, dedicated people who work hard every day to turn that vision into reality. Our mission is to build a future where everyone has the freedom to move. We believe that nothing is impossible. We have big dreams and persevere through any obstacles. We work together to create the future of mobility and make the world a better place. If you want to be part of the next-generation of innovations that help keep the world moving, then join us. And let’s start our impossible, together.