Analyst - Retail Transformation

Nashville Public Radio; Plano (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Vehicle purchase discount

Lease vehicle program

Health care plans for family

401(k) with company match

Paid holidays and PTO

Tuition reimbursement

Referral services for family needs

Tax-advantaged accounts (HSA/HSA FSA)

Job summary

Toyota is seeking a SmartPath/Monogram Digital Retail Consultant to coordinate dealer launches, optimize platform usage, and drive training across SmartPath/Monogram. You’ll collaborate with regional staff and business partners to implement enhancements like Rental, F&I, and Signal.

The role focuses on creating compelling communications, content templates, and regular updates for field and dealer teams, with opportunities to influence strategic decisions and travel up to 10%.

Qualifications

• Bachelor’s degree required.
• Experience with Microsoft Word, Excel, and PowerPoint; ability to tell stories with data.
• Strong creative and analytical skills.
• Experience with communications in a B2B environment.
• Ability to travel up to 10%.

Responsibilities

• Support Toyota and Lexus field teams and dealers in delivering a quality customer experience through the SP/M suite of products and the TDDS program.
• Work with internal Toyota partners and external agencies to strategize and develop content, templates, monthly releases, newsletters, and metrics.
• Act as a consultative resource for SP/M products and partner support teams such as Signal and Business Analytics.
• Coordinate the annual SP/M Summit and monthly field meetings.
• Assist with SP/M display activations at major events and conventions.
• Support the Digital Advisory Board meetings (3 per year).
• Help plan and execute SP/M marketing activities and in-store assets for SP/M Sales and Service.
• Assist with a single Mystery Shop program to evaluate lead handling processes.

Skills

Creative thinking

Analytical skills

B2B communications experience

Data storytelling

Travel readiness

Education

Bachelor’s degree (or higher)

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Overview

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.

Who we are

Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Who We’re Looking For

Reporting to the SmartPath/Monogram Digital Retail Manager - Sales, the SmartPath/Monogram Digital Retail Consultant will have two main responsibilities; coordinating, managing and leading new dealer launches for SmartPath/Monogram and improving the utilization of the platform in existing dealerships through relaunch efforts and training. These activities will require working directly with Toyota/Lexus regional staff with support from existing business partners to execute successfully. Additional responsibilities will include supporting program enhancement launches as they become available e.g., Rental, F&I, and Signal.

What You’ll Be Doing

• Support the Toyota and Lexus field teams and dealers in delivering a quality customer experience through the SmartPath / Monogram (SP/M) suite of products and the Toyota Dealer Digital Solutions (TDDS) program.
• Work with internal Toyota business partners, as well as external agencies, to strategize and develop communications content, templates, monthly releases, quarterly newsletters, ad-hoc communications and metrics tracking, both field and dealer-facing, to support SP/M Sales & Service.
• Act as a consultative resource for communications content and templates for additional SP/M suite of products (i.e. F&I and Rental), and partner support teams such as Signal, Business Analytics and Integrations.
• Facilitate the coordination and execution of the annual SP/M Summit and monthly virtual SP/M field meetings.
• Assist with the coordination and execution of SP/M physical display activations (ex. National Dealer Meeting, National Automotive Dealer Association convention, etc.)
• Support the coordination and execution of the Digital Advisory Board virtual and in-person meetings (3 per year).
• Help to plan and execute SP/M marketing and promotional activities. These activities include the development of in-store POS kits, digital and social assets, etc. for SP/M Sales and Service at the Tier 2 and Tier 3 levels.
• Assist with combining and managing a single Mystery Shop program to support the dealers in real-time evaluation of their lead handling processes.

What You Bring

• Bachelor’s degree (or higher)
• Experience in Microsoft Suite skills (i.e. Word, Excel, PowerPoint) with the ability to use data for storytelling and decision-making
• Strong creative and analytical skills
• Experience with Communications in a B2B Environment
• Proven ability to use insights to make appropriate recommendations and influence the organization
• Ability to travel up to 10% of the time

Added bonus if you have

• MBA or advanced business degree
• Experience interfacing with high levels of management across the enterprise, advertising agencies, and consultants
• Experience with Toyota Regions/PDs and Dealer retail environment, Lexus area
• Experience in Content Creation and Newsletter design

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [e-mail].