Digital Relationship Manager – Business Banker

Zionsbancorp; United States; Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

401(k) plan with company match

Paid Time Off

Paid Federal Holidays

Life and Disability Insurance

Tuition Reimbursement

Descripción de la vacante

Zions Bancorporation in the United States is seeking a Digital Relationship Manager — Business Banker to manage a high-volume portfolio of business clients, drive product utilization, and cross-sell banking services. You will convert leads, gather paperwork, and package deposits, loans, and merchant services while collaborating with Credit and Operations to ensure smooth onboarding.

The role emphasizes translating client feedback into product requirements and refining workflows to scale

Formación

• 1+ year in banking with SBA loans, Deposit Account Opening, Merchant Services.
• Small business banking experience.
• Sales experience is preferred.
• SBA Lending experience is preferred.
• Experience packaging and processing business deposit accounts, SBA 7(a) loans, and merchant services is a plus.

Responsabilidades

• Manage an assigned portfolio of business clients to drive utilization, cross-sell services, prevent attrition, and protect bank revenue.
• Serve as a trusted consultant to walk business owners through what it takes to successfully obtain bank products.
• Actively reach out to warm digital leads to introduce them to ZiFi and initiate the relationship.
• Collect documentation for business deposit accounts, structuring SBA 7(a) loan files, and setting up merchant card processing applications.
• Work with Credit and Operations to contact clients, track down missing tax forms and documents, and resolve onboarding exceptions.
• Capture client pain points and translate frontline feedback into clear product requirements for Online Banking and Digital Account Onboarding.
• Collaborate with the team to define, test, and establish new operational workflows.
• Provide input to design and optimize automated tools to scale the business next year.
• Other duties as assigned.

Conocimientos

Small business banking

Sales experience

SBA lending experience

Merchant services knowledge

Deposit accounts opening

Descripción del empleo

Digital Relationship Manager — Business Banker

Job Number:

1. hours per week: 40

Description

ZiFi is a digital-first small business bank operating across the Midwest and East Coast with no physical branches. Our relationship managers, whom we call ZiFi Business Bankers, are the driving human connection behind our digital platform.

ZiFi is currently looking for a Digital Relationship Manager — Business Banker. This role is a high-volume production role. This person will spend 80% of their time operating the bank (converting leads, gathering paperwork, and packaging deposits, loans, and merchant services) and 20% of their time helping us build (translating client feedback into product requirements, and refining risk and operational workflows as we prepare to scale next year).

• Managing an assigned portfolio of business clients to drive utilization, cross-sell services, prevent attrition, and protect bank revenue.
• Serving as a trusted consultant to walk business owners through what it takes to successfully obtain bank products.
• Actively reaching out to warm digital leads (including partner referrals like Lendio) to introduce them to ZiFi and initiate the relationship.
• Collecting documentation for business deposit accounts, structuring SBA 7(a) loan files, and setting up merchant card processing applications.
• Working directly with Credit and Operations to contact clients, track down missing tax forms, entity documents, and signature cards, and resolve onboarding exceptions.
• Capturing client pain points and feature gaps, translating frontline client feedback into clear, actionable new product requirements to improve and expand our Online Banking and Digital Account Onboarding platforms.
• Collaborating directly with the team to help define, test, and establish our brand-new operational workflows.
• Provide input as we design and optimize automated tools so we can start scaling the business rapidly next year.
• Other duties as assigned.

Qualifications:

• 1+ year in banking with one or more of these areas of focus: SBA loans, Deposit Account Opening, Merchant Services (payments).
• Small business banking experience.
• Sales experience is preferred.
• SBA Lending experience is preferred.
• Experience packaging and processing business deposit accounts, SBA 7(a) loans, and merchant services is a plus.
• A combination of education and experience may meet requirements.

Work Location:

This position is fully in office (5 days a week) at the Zions Technology Center – 7860 South Bingham Junction Blvd, Midvale, UT 84047

Benefits:

• Medical, Dental and Vision Insurance – START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Work Locations

Utah-Midvale-UT – Zions Tech Center
Treasury Mgmt

ABOUT OUR COMPANY

Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.
The company is a national leader in Small Business Administration lending and public finance advisory services, and is a consistent top recipient of Greenwich Excellence awards in banking. In addition, Zions is included in the S&P 500 and NASDAQ Financial 100 indices.

Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation or you are having difficulty using our Web site to apply for employment, please contact us at [phone], Mon.-Fri. between 9 a.m. – 5 p.m. MST
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