Digital Program Manager

CROSSMARK; Bentonville (AR); On-site; USD 60,000 - 70,000; Full time

Job summary

Crossmark Inc. in Bentonville, AR is seeking a Digital Program Manager to lead digital marketing, social media, influencer, and shopper marketing programs for agency clients.

You will develop content strategies, guide influencer initiatives, and deliver campaigns with measurable results across social, digital, and in-store channels. You will manage UGC programs, campaign analytics, and client-facing presentations, while staying ahead of retail marketing trends and integrating creator

Qualifications

• Bachelor’s degree in Marketing, Media, Communications, PR, or related fields preferred.
• Three years of relevant work experience.

Responsibilities

• Develop content & campaigns for social and in-store channels for client programs.
• Manage influencer marketing programs for retail clients, including influencer identification, recruitment, contract coordination, content approvals, campaign execution, and performance measurement.
• Create monthly performance recaps of client programs and final program recaps.
• Monitor competitor activity and latest trends for content performance.
• Liaise with clients for content approvals and new initiatives.

Skills

Brand voice consistency

Social media analytics

Content creation

Influencer marketing

Client communication

Project management

Education

Bachelor’s degree in Marketing, Media, Communications, PR, or related fields

Job description

Description

The Digital Program Manager manages and executes digital marketing, social media, influencer, and shopper marketing programs for agency clients. This role develops content strategies, leads influencer and creator initiatives, researches emerging retail marketing trends, and identifies innovative ways to bring content to life . The position is responsible for content development, user-generated content (UGC) programs, campaign measurement, analytics reporting, and client-facing communication and presentations.

Essential Functions of this Position

• Develops quality content & graphic campaigns & disseminates it through social and in-store channels for client programs.


• Acts as client liaison for various content approvals, responses, and new initiatives


• Creates monthly recaps of performance for client programs, As well as final program recaps of the same programs


• Monitors competitor activity for clients & agency to keep up with latest trends for content performance


• Management and ownership of program critical paths, weekly meeting agendas and contact reports


• Develops and manages influencer marketing programs for retail clients, including influencer identification, recruitment, contract coordination, content approvals, campaign execution, and performance measurement.


• Conducts ongoing research into retail marketing trends, shopper engagement tactics, content innovation, and creator-led experiences to identify opportunities that enhance activations and client programs.


• Develops user-generated content (UGC) strategies and manages content creation opportunities that deliver authentic brand storytelling across social, digital, and shopper marketing channels.


• Develops creative concepts that integrate influencers, creators, digital content, and shopper engagement, identifying opportunities to enhance demonstrations, roadshows, product launches, and experiential events through innovative content and creator partnerships.


• Other duties as assigned

Qualifications

Required Education and Experience

• Bachelor’s degree in Marketing, Media, Communications, PR, or related fields preferred.


• Three years of relevant work experience

Knowledge, Skills, And Abilities

• Proven ability to adhere to brand-specific voice and transitions between multiple clients efficiently


• Proven technical understanding of popular and new social platforms, and the online services & tools needed to monitor, schedule, and measure social media performance


• Creative and design-minded individual with experience creating compelling, on-brand graphics and copy


• Extensive platform-specific analytics and reporting knowledge to deliver timely analytics to clients and agency.


• Ability to interact with clients and suppliers in a professional and prepared manner


• Willingness to take ownership of assigned tasks


• Ability to work autonomously and effectively under pressure in a fast-paced environment


• Strong organizational and interpersonal skills with the ability to handle multiple priorities


• Excellent interpersonal skills


• Ability to keep abreast of emerging digital marketing platforms (mobile, digital signage, innovative digital solutions, social media, apps, etc.)

Physical Requirements

• Sit for extended periods (typically 6+ hours per day).


• Use a computer, including keyboard and mouse, for prolonged periods.


• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).


• Reach, bend, or stoop occasionally to access files or office materials.


• Maintain focus and attention for long periods of desk-based work.


• Follow clear directions.


• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.


• Seeing


• Pushing/Pulling

About Us

Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.
As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel.
With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt—let’s build something great together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail] . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Job Category: Administration

Position Type: Full time

Business Unit: Marketing

Salary Range: $60000.00 - $70000.00

Company: Crossmark Inc.

Req ID: 43753

Employer Description: USPRDCTCONNECTNEMPDESC