Digital Program Coordinator

Trane Italia; Illinois; On-site; USD 68,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies is seeking a Digital Program Coordinator to serve as the central operational backbone for the Upper Midwest region. You will manage SaaS licensing, onboarding, and project records within ERP and service tools, ensuring timely delivery and budget alignment.

You will coordinate with Digital team members on installations, maintenance, and remote monitoring, while producing dashboards and enabling proactive client communication. Strong organizational and SaaS skills are required.

Qualifications

• Associate degree in business, operations or related field; bachelor’s preferred.
• 3–5+ years in project coordination or service resource coordination.
• Experience in technical field service environments and SaaS models.

Responsibilities

• Coordinate provisioning, onboarding, and activation of cloud platforms and SaaS apps.
• Maintain digital project records in ERP and field service software.
• Track milestones, schedules, and KPIs for regional leadership.
• Prepare and publish weekly/monthly project status dashboards.
• Support SOPs and continuous improvement across regional digital ops.

Skills

Organization & prioritization

Communication

Problem-solving

Technical aptitude

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office 365

ERP systems

SaaS management tools

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane®andThermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What you will do:

The Digital Program Coordinator serves as the central operational backbone and administrative anchor for this regional organization. Combining the rigorous operational mechanics of a Service Resource Coordinator (RC) and Project Administrator (PA) with modern SaaS program management, this position ensures the flawless execution, resource scheduling, financial tracking, and lifecycle administration of Trane’s connected digital solutions.

Administer and maintain the regional repository of digital service agreements, recurring SaaS contracts, software licenses, platform enablement, and subscription renewals across the Upper Midwest customer portfolio.

Coordinate the provisioning, onboarding, and activation of Trane Cloud platforms, remote monitoring applications, Trane AI integrations, and intelligent building analytics.

Track contract renewal cycles, warranty expirations, and service agreement milestones to prevent service interruptions or billing lapses.

Create, configure, and maintain digital project records within Trane’s enterprise resource planning (ERP) and field service management software.

Monitor project milestones, critical-path dependencies, and delivery schedules to ensure compliance with customer commitments.

Generate, publish, and distribute weekly and monthly project status dashboards, tracking key performance indicators (KPIs) for regional leadership.

Review and process project-related work orders, ensuring accurate labor and material coding prior to financial closeout.

Support continuous improvement initiatives by documenting standard operating procedures (SOPs) for the regional digital operations framework.

Schedule and support Digital team members to installation, maintenance, and emergency service calls.

Interface continuously with the Regional Digital Help Desk to triage incoming customer issues, automated building alerts, and connectivity interruptions.

Collaborate with the Digital ASM and Local Service Managers to forecast monthly labor demand, review capacity constraints, and identify staffing or subcontracting needs.

Act as the designated administrative escalation contact for customer inquiries regarding digital agreement status, service schedules, or billing questions.

Investigate service delays or administrative bottlenecks, coordinate corrective action with internal teams, and ensure rapid resolution.

Coordinate proactive communication with client facility managers regarding planned software maintenance windows, remote firmware updates, and on-site visits.

Represent Trane with professionalism, empathy, and clarity, upholding the company’s reputation for operational excellence and customer partnership

What you will bring:

Education: Associate degree in Business Administration, Operations Management, Technology Management, Construction Management, or equivalent practical experience. Bachelor’s degree preferred.

Experience: 3 to 5+ years of successful experience in project coordination, service resource coordination, field dispatching, or project administration.

Proven track record within a technical field service organization, commercial HVAC/mechanical contracting firm, building automation system (BAS) provider, or technology solutions company.

Demonstrated experience managing project finances, including purchase orders, expense reconciliation, budget tracking, and customer invoicing.

Familiarity with Software-as-a-Service (SaaS) business models, recurring service agreements, or software licensing lifecycles.

Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

Core Competencies & Skills

Exceptional Organization & Prioritization: Proven capacity to manage high volumes of concurrent projects, schedules, and administrative requests with meticulous accuracy.

Communication & Interpersonal Skills: Clear, professional verbal and written communication skills suitable for coordinating with technicians, technical specialists, business leaders, and commercial clients.

Problem-Solving & Agility: Proactive mindset capable of identifying workflow bottlenecks, investigating discrepancies, and executing corrective solutions in a fast-paced environment.

Technical & Software Aptitude: Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint, Teams, Outlook, SharePoint); ability to rapidly master proprietary scheduling, ERP, and SaaS management tools.

Annual Base Salary Range or Hourly Base Pay Range:

$68,178.33 - $94,640.00

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!


• Family building benefits include fertility coverage and adoption/surrogacy assistance.


• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.


• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.