Digital Products & Services Project Manager

Trinnex; Provo (UT); Hybrid; USD 102,000 - 179,000; Full time

Job summary

Trinnex is seeking a Hybrid Digital Products & Services Project Manager to oversee a blended portfolio of standard SaaS implementations and custom technical service contracts. You will balance structured deployments with high-value consulting engagements in the public utility sector.

You will coordinate with Customer Success, manage budgets and forecasts, and ensure revenue capture while protecting margins.

Qualifications

• Proven ability to create, maintain, and true-up complex project forecasts, time-phased plans, and multi-tier labor budgets for software and services.
• Deep understanding of SaaS business models, labor utilization, and profit margins; experience with Fixed-Fee vs. T&M billing rules.
• Foundational knowledge of Agile/Scrum delivery workflows and PMI standards; strong project management discipline.

Responsibilities

• Oversee a hybrid mix of standard SaaS implementations and custom digital services of moderate to high complexity.
• Coordinate with CS to ensure tenancy configuration, cloud deployment, training milestones, and stakeholder alignment.
• Manage custom services, roadmaps, data integration projects, and client-specific requirements.

Skills

Forecasting

Project controls

SaaS business models

Agile/Scrum

PMI standards

Stakeholder management

Data analysis

Education

Bachelor's degree

Tools

EcoSys

Excel

Job description

Company Overview

If you are passionate about water and technology, Trinnex is the place for you! Trinnex is a visionary company that is transforming the way water resources are managed and protected. By combining cutting-edge digital technologies, such as sensor/IoT data, models, geospatial data, and AI/machine learning, we create innovative, smart, and scalable solutions that make a difference. Whether it's optimizing water supply and demand, detecting leaks and anomalies, or enhancing water quality and resilience, Trinnex delivers value and impact to public sector clients across the country.

Job Description

Trinnex is a dynamic digital solutions provider delivering an advanced ecosystem of proprietary SaaS platforms and enterprise professional services to the public utility sector. We are seeking a highly commercially minded, hybrid Digital Products & Services Project Manager to oversee a blended portfolio of standard product implementations and custom technical service contracts.

This role requires a unique operational balance: you will manage the structured, repeatable deployment of our core software products (e.g., leadCAST, waterCAST) while simultaneously leading high-value, billable consulting engagements. These custom service tracks include utility data integrations (GIS, SCADA, CMMS), enterprise technology roadmaps, digital transformation assessments, and custom software engineering. The ideal candidate ensures that software configurations scale efficiently while professional services labor is rigorously managed to protect firm margins and ensure full revenue capture.

Key Responsibilities & Essential Duties

• Blended Portfolio Management: Oversee and serve as the primary Project Manager for a hybrid mix of standard SaaS product implementations and custom digital services of moderate to high complexity.
• Product Implementation Governance: Partner with the Customer Success (CS) team to orchestrate software product deployments across various project sizes; act as the accountable owner ensuring client tenancy configuration, cloud instance deployment, mobile application setups, user profiles, and standard training milestones are executed by CS staff per agreed schedules.
• Custom Services & Roadmap Delivery: Manage and deliver custom technical services, including utility digital transformation assessments, data integration architectures, and custom programming sprints based on client-specific needs.
• Rigorous Monthly Forecasting & Re-Budgeting: Execute and submit detailed project forecasts on a strict monthly cycle within EcoSys. Partner with Project Accounting to re-allocate labor funds, correct historical ledger anomalies, and ensure active forecasts precisely track real-time execution paths.
• Proactive Account Governance & Cleanup: Conduct routine, baseline portfolio cleanups across all active delivery tracking accounts to prevent cost creep. Formally submit and approve system closeouts as soon as contract performance periods conclude and final invoices are paid in full.
• Aggressive Cash-Flow & Invoicing Protection: Manage outstanding billing gaps aggressively to maximize total contract revenue capture before performance periods expire. Coordinate with billing administrators to ensure task-level, historical, and current monthly invoices are cleanly itemized, task-allocated, and submitted within strict corporate accounting lock windows.
• Errant Cost Insulation: Monitor transaction ledgers closely to identify unauthorized charging or errant hour allocations from adjacent business lines. Coordinate immediately with resource managers to have misaligned actuals transferred off the ledger, protecting the project from artificial margin erosion.
• Contractual Boundary Enforcement: Review, evaluate, and enforce strict lines between Fixed-Fee Product Subscriptions and Time & Materials (T&M) Professional Services. Identify scope creep immediately and drive the technical justification required to execute formal bilateral contract modifications and re-budgeting efforts prior to executing net-new work.
• Data Integration Pipeline Management: Facilitate and coordinate complex utility data integration efforts, including one-time and recurring integration pipelines across GIS data ingestion layers, field mapping systems, and production automation/SCADA networks.
• Strategic Leadership Escalation: Maintain absolute transparency with the Delivery Leader regarding commercial execution risks, contract structure anomalies, or severe portfolio true-up deltas. Formally pause risky project enrollments when contract terms compromise delivery margins, and present creative commercial workarounds to stabilize revenue tracking.
• Authoritative Client and Matrix Leadership: Serve as the primary, high-touch point of contact throughout the project lifecycle. Translate complex client technical requests into actionable tasks for developers, data analysts, and engineering staff.

#LI-DNI

Skills & Abilities

• Project Controls & Forecasting Mastery: Proven ability to create, maintain, and true-up complex project schedules, time-phased forecasts, and multi-tiered labor budgets for professional services and software accounts.
• Commercial & Financial Acumen: Deep understanding of software-as-a-service (SaaS) business models, labor utilization mechanics, and profit margin structures. Absolute proficiency in differentiating and managing Fixed-Fee vs. T&M billing rules.Methodology Versatility: Strong foundational knowledge of Agile/Scrum software development and product delivery workflows paired with a practical execution of PMI standards and traditional waterfall project milestones.
• System & Technical Literacy: High proficiency in complex data environments. Moderate comfort evaluating data templates, schema structures, and integration parameters. Expert-level mastery of Microsoft Office applications (Advanced Excel/data analysis tools heavily utilized).
• Conflict Resolution & Stakeholder Management: Exceptional communication skills with a proven track record of managing multiple, often conflicting, portfolio priorities across internal software engineering teams, sales teams, executive leadership, and public utility clients.

Qualifications

• Bachelor's degree.
• 5 years of related experience.

Equivalent additional directly related experience will be considered in lieu of a degree.

Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

Amount of Travel Required

10% or less

EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Range Min

USD $102,170.00

Pay Range Max

USD $178,776.00

Additional Pay Range Information

CDM Smith is committed to fair and equitable compensation practices. This pay range is a good faith estimate representative of all experience levels for the geographic location assigned to the position. In addition to geographic location, a candidate’s salary is determined by several other factors including, but not limited to, the role, function and associated responsibilities, relevant work experience, skills, required certifications, and education/training.

Additional Compensation

All bonuses at CDM Smith are discretionary and may or may not apply to this position.

Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position