Digital Product Owner

B&Q Limited; House (NM); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in the retail space seeks a Digital Product Owner to enhance the product detail and checkout experience through continuous customer-focused experimentation. This pivotal role involves stakeholder management, backlog prioritization, and leading a dynamic team to innovate and improve customer journeys. With a generous benefits package and commitment to diversity, this is an opportunity to make a meaningful impact.

Benefits

Award-winning pension scheme

Bonus and ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Qualifications

• Experience in defining customer outcomes aligned to business objectives.
• Experience in Agile including Backlog Management.
• Strong commercial acumen and stakeholder management experience.

Responsibilities

• Set a clear vision and roadmap for product based on customer needs.
• Manage product backlog and prioritize tasks effectively.
• Lead experimentation to drive customer and business outcomes.

Skills

Retail/E-commerce technology

Experimentation tooling

Stakeholder management

Communication skills

Education

Training or certification in Agile methodology

Job description

Overview

Permanent

Up to £65,000+ Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2 daysper week in the office)

Southampton, Store Support Office

Role Purpose: A new role in the organisation, reporting to the Senior Product Manager for Web, the Product Owner for Buy will be responsible for the product detail page and checkout experience within a newly formed team. This role will drive customer-obsessed outcomes through continuous experimentation, optimising the key elements that help customers understand our products and make confident purchase decisions.This time next year the scope will expand to include the basket and checkout experience. The Product Owner will be expected to advance the customer journey through the mid-funnel, closely monitoring metrics and steering the product to deliver a seamless and successful experience.

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Digital Product Ownerand you’ll be a big part of this.

What's the job?

Key Accountabilities / Responsibilities:

· Product Vision - To set a clear vision and roadmap for product driven by a robust understand of customer needs and business objectives that a product will fulfil and clearly articulates what success looks like for a product and what outcomes it will drive.

· Defining New Demand – Collaborate with B&Q teams, Kingfisher Group Product and Technology Teams, 3rd parties and product team to define outcomes for the product.

· Backlog Management – Manage backlog for product ensuring priorities are clearly understand based on

technical complexity vs business and customer value and technical complexity and these assumptions can be fed into team planning

· Planning - Works with teams and delivery lead on planning product releases, ensuring key stakeholders are

engaged, delivery is planned and in alignment with other business priorities and proactively manage cross-team dependencies

· Delivery – Understands all business and customer requirements to define MVP and acceptance criteria.

Working with design, research and engineering to deliver high quality, high performing customer experiences which align to product vision and business goals.

· Drives Performance – Agrees and tracks key metrics with stakeholders to measure output and delivery results against objectives. Closely monitors performance of the product and recommends improvements to maximise value and ensuring we get the best value out of our toolkit and resources.

· Stakeholder Management – Collaborates with B&Q teams, Kingfisher Group Product and Technology Teams and 3rd parties across all key development activity, including, demand definition, quarterly planning and communicating outcomes and success

· Experimentation - Leads on experimentation utilizing design thinking and iteration to drive the right outcome for customer and business. Manages all testing activity within the product to ensure clear, data driven decisions are made on the back of test results.

· Agile Development Culture - Help create an agile culture within the B&Q business, particularly within business areas involved in technology projects.

· Continuous Improvement - Support the identification of improvements that can be made to ways of working around B&Q and Kingfisher group in developing and deploying technology.

· Innovation – Keeps a clear understand of what is happening in the market, drives innovation into the product through test and learn approach to ensure we are keeping pace and where possible exceeding customer expectations

What we need:

Required Skills & Experience:

• Retail/E-commerce technology
• Experience working with experimentation tooling & process
• Experience in defining and understanding customer outcomes aligned to business objectives & goals.
• Experience working with customer research and data to define new products and propositions for customers
• Experience working in Agile including Backlog Management
• Strong commercial accruement
• Experience with significant stakeholder management
• Strong communication skills both written and verbal
• Able to work with ambiguity and challenge
• Training or certification in Agile methodology (preferable)

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact [e-mail] for any recruitment adjustments.