Digital Product Manager - WMS

MillerKnoll, Inc.; Zeeland (MI); On-site; USD 95,000 - 130,000; Full time

Job summary

MillerKnoll, Inc. seeks a Digital Product Manager to steer the strategy, development, and execution of its retail supply chain product portfolio, focusing on Warehouse Management Systems (WMS).

You will own the backlog, collaborate with stakeholders, and drive feature-rich digital updates that enhance customer experiences and operational efficiency. The role requires 3–5 years in product/delivery management, strong Vendor Management and analytics, and a passion for customer-centered design.

Qualifications

• Bachelor's Degree in IT or Business, Supply Chain, or equivalent experience.
• 3-5 years in product or delivery management, preferably in digital warehouse operations.
• 3-5 years as Product Owner/ Sr. Business Analyst for WMS capabilities and related integrations.
• Experience managing requirements for WMS integrations with ERP, Order Management, Transportation, Inventory.
• Experience with Transport Management Systems (TMS) and logistics integrations is a plus.
• Strong understanding of agile delivery methods and project management abilities.
• Experience in vendor management and effective communication/presentation skills.
• Experience in intake management and product roadmapping.

Responsibilities

• Collaborate with business and technology stakeholders to create and prioritize the product roadmap.
• Work with stakeholders, product, and engineering teams on bugs and feature enhancements.
• Lead Scrum ceremonies such as refinement sessions and stand-ups.
• Coordinate with other product managers to align cross-functional roadmaps and priorities.
• Manage team members and ensure adoption of the product by stakeholders.
• Define features, Epics, and Stories; lead implementation of new digital products and updates.
• Ensure user acceptance, performance, and post-production testing per guidelines.

Skills

Product Owner

Agile Methodologies

Vendor Management

Stakeholder Communication

Web Analytics

Requirements Analysis

Education

Bachelor's Degree in IT or Business, Supply Chain

Tools

ERP systems

Job description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

As a Digital Product Manager, you will support the strategy, development, and execution of Miller Knoll Group's retail supply chain product portfolio, with a primary focus on Warehouse Management Systems (WMS) and supporting capabilities. You will define and lead the delivery of WMS related initiatives, including key integrations across fulfillment, transportation, inventory, and enterprise systems that enhance customer experiences, streamline service operations, and drive business value. Acting as the voice of the customer, you will manage and prioritize product backlogs, ensure seamless delivery of features, and maximize impact for both the business and customers.

ESSENTIAL FUNCTIONS

• Collaborate with business and technology stakeholders to create and prioritize the product roadmap.
• Collaborates with stakeholders, product, and engineering teams on both internal and external bugs and feature improvements.
• Run scrum ceremonies such as refinement sessions, stand‑ups, etc.
• Collaborate with other product managers to align the roadmap and priorities for cross‑functional features.
• Manage other team members.
• Partner with stakeholders to ensure successful adoption of the product.
• Defines product features and requirements, Epics, Stories, and leads the implementation of new digital products and/or digital product updates.
• Ensures that all necessary user acceptance, performance, and post‑production testing is conducted and documented according to Herman Miller testing guidelines.
• Fosters a culture of customer‑centered design throughout the organization.
• Analyze operational KPIs to measure product success and customer value.
• Identifies opportunities and trends from the digital marketplace, analyzing relevant vendors and keeping an eye toward our competitive landscape.
• Manages vendor and stakeholder relationships.
• Researches and maintains knowledge of emerging technologies and how they may optimize current business practices.
• Utilizes analytics and customer research to measure product effectiveness and to direct future product development.
• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree in IT or Business, Supply Chain, or a related field, or an equivalent combination of education and experience.
• 3-5 years of experience in product or delivery management, product ownership, business analysis, preferably within a digital warehouse operations environment.
• 3-5 years serving as the Product Owner/Sr. Business Analyst for WMS capabilities, including inbound, receiving, putaway, picking, packing, shipping, returns, and cycle counting.
• Experience managing requirements for WMS integrations with upstream and downstream systems (e.g., ERP, Order Management, Transportation, Inventory)
• Product Owner/business analyst experience for Transport Management Systems (TMS), logistics capabilities, and their integration is nice-to-have.
• Good understanding of agile or iterative delivery methods.
• Strong organizational and project management abilities.
• Experience in vendor management.
• Strong communication and presentation skills.
• Demonstrated experience in intake management and product roadmapping.

Skills and Abilities

A passion for and understanding of digital products and marketplaces.

Strong analytical skills with a deep understanding of web analytics.

Experience in requirements analysis and definition.

A deep understanding of the contemporary digital ecosystem.

Excellent written and verbal communication skills with the ability to influence decision making and creative concepts.

A history of delivering consistent results with a high attention to detail.

The ability to use the office automation, communication, software, and tools in the Herman Miller office environment.

The ability to perform all essential job functions of the position with or without accommodations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].