Digital Product Manager (Member Engagement)

Hunkemöller; Deerfield (IL); Hybride; USD 110 000 - 165 000; Plein temps

Avantages offerts par ce poste

25 days of annual leave

Hybrid work model

Work from abroad up to 2 weeks per int

International work environment

Travel allowance

Hunkemöller Academy

25% employee discount

Résumé du poste

Hunkemöller is building an AI-native product function within its E-commerce division in the United States. You will own the vision and roadmap for loyalty and member engagement across web and app, partnering with engineers, designers and data specialists to convert guest shoppers into members.

You will measure guest-to-member conversion, activation and repeat purchases while embracing Agentic Agile ways of working and a startup-like culture across teams in multiple countries.

Qualifications

• Proven experience as a Product Manager in e-commerce, digital products or tech orgs focusing on loyalty and/or member engagement.
• Strong commercial mindset with ability to deliver measurable business impact.
• Excellent analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decision making.
• Ability to influence stakeholders and align diverse teams.

Responsabilités

• Own product vision, strategy and roadmap for loyalty and member engagement across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritized initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum in an evolving environment and champion AI-enabled discovery.

Connaissances

Product management

E-commerce

Loyalty

Member engagement

Data analytics

Experimentation

AI awareness

Cross-functional collaboration

Formation

Bachelor's degree in a relevant field

Outils

Jira

Mixpanel/analytics

CRM systems

Description du poste

Our technology organisation is evolving from a largely externally-driven delivery model towards empowered internal product and engineering teams.

Together with our Tech counterparts, we are shaping a startup-like culture within the broader Hunkemöller organisation. We value ownership, curiosity, speed, collaboration and a can-do mentality.

We are actively integrating AI into discovery, decision-making and delivery and are exploring Agentic Agile ways of working. Product Managers joining this team will help define what an AI-enabled product organization looks like.

Your mission

Turn guest shoppers into members who come back, by making membership easy to join and worth using across web and app.

Your product area covers

Member sign-up & onboarding, login & account, member profile & personalisation model, member surfaces across web and app, using member rewards and preferences & consent.

The metrics you are accountable for

Guest-to-member conversion, member activation, second-purchase rate, contactable member rate and redemption journey completion.

You will thrive here if you…

• Get energy from solving meaningful customer and business problems.
• Have a strong bias for action and focus on outcomes over activity.
• Are comfortable operating in ambiguity and creating clarity.
• Combine customer obsession with commercial thinking.
• Challenge assumptions and continuously improve ways of working.
• Enjoy partnering with engineers, designers and data specialists.
• Are excited about using AI to work smarter and move faster.

Key responsibilities

• Own product vision, strategy and roadmap for your domain across web and app.
• Identify opportunities through customer research, analytics and experimentation.
• Translate problems into measurable outcomes and prioritized initiatives.
• Drive cross-functional collaboration with Engineering, UX, Data, CRM and Commercial teams.
• Create momentum and progress in an evolving environment.
• Champion AI-enabled discovery, prioritization and product development.
• Contribute to building a modern product culture within Hunkemöller.

What we are looking for

• Proven experience as a Product Manager in e-commerce, digital products or technology organizations in the area of loyalty and/or member engagement.
• Strong commercial mindset and experience delivering measurable business impact.
• Excellent analytical and problem-solving capabilities.
• Experience with experimentation, customer insights and data-informed decision making.
• Ability to influence without authority and align diverse stakeholders.
• Comfortable navigating change, ambiguity and organizational transformation.
• Curiosity about AI and enthusiasm for adopting emerging ways of working.

AI-native product management

We believe AI will fundamentally change how product teams discover opportunities, make decisions and deliver value. We are embedding AI into our daily workflows and evolving towards Agentic Agile ways of working. We are looking for Product Managers who want to help lead that transformation.

What we offer

• 25 days of annual leave , with the option to buy or sell up to 4 additional days
• Hybrid work model , combining office and remote working
• Possibility to work from abroad for up to 2 weeks per year
• An international work environment , working with teams across different countries
• Travel allowance to support commuting costs
• Access to the Hunkemöller Academy for professional development
• 25% employee discount on all Hunkemöller products

We are building something new. Our team is a newly established strategic product function within Hunkemöller E-commerce, created to accelerate customer experience innovation, commercial growth and modern product practices and the transition towards a more customer- and product-led organization.