Digital Product Manager Lead Senior-Digital Payments

PNC Bank NA; EE. UU.; Presencial; USD 112.000 - 229.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and prescription coverage

Dental and vision options

401(k) with company match

Pension and stock purchase plans

Descripción de la vacante

PNC is seeking a Digital Product Manager Lead Senior to drive payment experiences across online and mobile banking. You will lead the execution and management of emerging payment experiences within the Retail Bank, focusing on Zelle, Digital Assets, and AI integration.

You will partner with stakeholders across customer care, technology, fraud, risk, and other lines of business to ensure digital services align with strategic priorities and deliver high-quality customer outcomes.

Formación

• Extensive payments and product management experience across full lifecycle from idea to delivery.
• Proficient in competitor research and market analysis to inform strategy.
• Skilled at data-driven decision making with customer feedback and market signals.
• Proven ability to lead agile teams with engineering and design through complex initiatives.

Responsabilidades

• Drive digital strategy across business segments to optimize experiences.
• Monitor marketplace trends to propose new or enhanced digital experiences.
• Develop business cases and design features to meet identified needs or opportunities.
• Collaborate with stakeholders to ensure alignment with strategic goals and risk considerations.

Conocimientos

Agile product ownership

Market analysis

Data mining

Cross-functional teamwork

Strategic thinking

Customer experience

Leadership

AI integration

Payments domain knowledge

Digital payments

Educación

Bachelor's degree

Descripción del empleo

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Digital Product Manager Lead Senior within PNC's Digital organization, you will be based in Pittsburgh or Philadelphia, PA; Wilmington DE; Atlanta, GA; Charlotte, NC; Birmingham, AL; Columbus, OH; Houston or Dallas, TX. As a Digital Product Manager Lead Senior on the Digital Payments product team, you will lead the execution and management of emerging payment experiences in online and mobile banking within the Retail Bank focused on Zelle, Digital Assets, and integration of AI. This role will blend innovation, strategy, and execution to deliver excellent optimized payment experiences that delight our customers and grow the business. You will partner with several key stakeholders including customer care center, employee readiness, technology, fraud, risk, and other lines of business to ensure digital services align to strategic priorities with high quality.

• Extensive payments and product management experience with a proven track record of taking concepts from initial idea through full product lifecycle to delivery
• Proactively performing competitor research / market analysis
• Driving the data mining necessary to understand consumer interest & needs for digital and payments solutions through company data, customer feedback, social media, third party research, and other available channels
• Strong Agile product ownership experience collaborating closely with engineering, design, and cross functional teams
• Excellent critical thinking abilities with strong attention to detail and analytical decision making
• Deep commitment to delivering high-quality customer experiences and driving meaningful outcomes
• Demonstrated leadership with the ability to take initiative, independently drive work forward, and excel in ambiguous or fast changing environments
• Ability to support after-hour releases as needed

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

Job Description

Drives digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.

Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.

Prioritizes and decisions recommendations. Drives business case development. Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences. Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Partners with Marketing to develop in product‑specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs. Drives business, financial, and customer experience results of new and existing products and effectively recommends modifications in experiences and/or marketing to improve results. May coordinate and/or coach Product Managers and Associates.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Qualifications

• Preferred Skills: Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, Wireframing
• Competencies: Business Acumen, Competitive Environment, Data Gathering and Reporting, Design Thinking, Effective Communications, Innovation, Knowledge Of Product Line, Marketing Strategy and Positioning, Product Development Life Cycle, Project Management, Solutions Development
• Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education: Bachelors
• Certifications: No Required Certification(s)
• Licences: No Required License(s)
• Language Assessments: No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $112,000.00 - $228,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 11/10/2026, although it may be longer with business discretion.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• and years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

About PNC

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.