Digital Product Manager Lead - PNC.com Digital Experience

PNC Financial Services Group, Inc.; United States; On-site; USD 91,000 - 203,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension plan

Stock purchase plan

Job summary

PNC Financial Services Group, Inc. is seeking a Digital Product Manager Lead within its MarTech organization.

Based in a Marketing Hub location, you will guide multiple Agile teams to deliver customer-facing experiences on the pnc.com site and translate strategy into roadmaps and measurable digital capabilities. You will collaborate with Product Owner, architecture, design, content, analytics, and risk partners to balance speed, security, and maintainability while driving continuous improvement

Qualifications

• Experience in digital product management and customer-facing delivery.
• Ability to develop roadmaps and manage complex backlogs.
• Strong Agile planning, acceptance criteria, release management, and incremental delivery.

Responsibilities

• Partner with the Product Owner to translate strategy into actionable roadmaps and delivery plans.
• Lead product execution across multiple Agile teams with aligned backlogs and milestones.
• Define epics, features, requirements, acceptance criteria, and measurable outcomes.
• Prioritize customer experience improvements, platform modernization, debt, and regulatory needs.
• Ensure accessible, mobile-first digital experiences and collaboration with architecture and engineering teams.
• Measure performance with analytics and prioritize continuous improvements.

Skills

Agile Web Development

BRD Documentation

Data Visualization

Digital User Experience

Employee Engagement

IT Architecture

JavaScript

Wireframing

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Digital Product Manager Lead within PNC's MarTech organization, you will be based in a Marketing Hub location. PNC is seeking a Digital Product Manager Lead to guide multiple Agile teams responsible for delivering and enhancing customer-facing experiences on the pnc.com website. Working closely with the Product Owner, this role will translate strategic direction, customer needs, and business objectives into product roadmaps, prioritized backlogs, and measurable digital capabilities. The Digital Product Manager Lead will coordinate delivery across product, technology, design, content, analytics, marketing, risk, and line-of-business partners. The ideal candidate combines strong digital product management experience with the ability to lead complex, cross-team delivery in a large, regulated organization.

Key Responsibilities

• Partner with the Product Owner to translate PNC.com strategic direction into actionable product roadmaps, priorities, and delivery plans.
• Lead product execution across multiple Agile teams, aligning backlogs, milestones, dependencies, and release plans.
• Define epics, features, business requirements, acceptance criteria, and measurable success outcomes.
• Prioritize customer experience improvements, platform modernization, defects, technical debt, regulatory needs, and operational enhancements.
• Guide the delivery of accessible, mobile-first, customer-centered digital experiences.
• Partner with architecture and engineering teams to balance customer value, speed, scalability, security, reliability, and maintainability.
• Work with analytics and optimization teams to measure performance, evaluate outcomes, and prioritize continuous improvements.
• Manage cross-team risks, dependencies, scope decisions, and stakeholder expectations.
• Support launch readiness, user acceptance testing, defect triage, documentation, training, deployment releases and post-launch monitoring.
• Provide product oversight for external vendors, aligning deliverables, timelines, dependencies, quality standards, and knowledge transfer with the Product Owner’s strategic direction and PNC.com priorities.

Ideal Candidate will have:

• Significant experience in digital product management, product ownership, or customer-facing digital delivery.
• Demonstrated experience leading or coordinating multiple Agile teams.
• Experience developing product roadmaps and managing complex, interdependent backlogs.
• Strong understanding of Agile planning, refinement, acceptance criteria, release management, and incremental delivery.
• Ability to balance strategic thinking with disciplined attention to detail, ensuring teams have clear requirements, priorities, acceptance criteria, and success measures.
• Strong stakeholder management, facilitation, analytical, and executive communication skills.
• Experience working in a complex, matrixed, or regulated organization.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licencures needed to be successful in this position.

Preferred Skills

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Competencies

• Business Acumen
• Competitive Environment
• Data Gathering and Reporting
• Design ThinkingEffective Communications
• Innovation
• Knowledge Of Product Line
• Marketing Strategy and Positioning
• Product Development Life Cycle
• Project Management
• Solutions Development

Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Pay Transparency Base Salary

Base Salary: $91,000.00 – $202,800.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 09/10/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Check out the top reasons to join PNC.

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.

If you're not ready to apply yet, or you'd like to learn more about PNC, join the Talent Community to receive regular updates on what's happening at PNC and available career opportunities.