Digital Product Manager - Collision Center

Penske Truck Leasing Co., L.P.; Reading (Berks County); On-site; USD 90,000 - 140,000; Full time

Job summary

Penske Truck Leasing Co., L.P. is seeking a Digital Product Manager for the Collision Center to define, prioritize, and deliver digital capabilities that enhance customer experience, operational efficiency, and business results.

You will partner with operations, customer experience, engineering, and design to turn pain points into actionable product strategies and measurable outcomes. The role focuses on customer-facing and internal experiences across scheduling, estimates, repair status, and

Qualifications

• Bachelor's degree in business, technology, engineering, or related field preferred.
• 3+ years of product management, digital product, business analysis, or related experience preferred.
• Experience defining product roadmaps, prioritizing backlogs, and delivering digital products in an Agile environment preferred.
• Strong ability to gather and translate customer, operational, and business needs into clear product requirements and priorities.
• Experience working cross-functionally with engineering, UX/design, operations, and business stakeholders.
• Strong communication, presentation, and stakeholder management skills.
• Demonstrated ability to use data, customer feedback, and business goals to inform product decisions and prioritization.

Responsibilities

• Define and execute the product vision, roadmap, and priorities for digital products supporting the Collision Center business.
• Partner with stakeholders to identify user needs, workflow inefficiencies, and business opportunities.
• Translate customer, operational, and business needs into product requirements, user stories, and prioritized backlogs.
• Lead product discovery efforts through user feedback, workflow analysis, research, and data-driven decision-making.
• Collaborate with cross-functional teams to deliver digital solutions that improve customer experience, operational efficiency, and business performance.
• Establish and monitor product success metrics such as adoption, cycle time improvements, user satisfaction, and operational impact.
• Communicate product strategy, roadmap, priorities, and progress to stakeholders across multiple levels of the organization.
• Support Agile product delivery activities including backlog refinement, sprint planning, testing, release readiness, and continuous improvement.
• Serve as a champion for user-centered design, iterative delivery, and cross-functional collaboration.
• Help remove roadblocks and align teams to support successful execution and delivery.
• Stay informed on market trends, customer expectations, and digital best practices relevant to collision repair and service operations.
• Mentor and support team members by sharing product management and Agile best practices.

Skills

Product management

Agile

Cross-functional collaboration

Data-driven decisions

Communication skills

Stakeholder management

Analytical thinking

Education

Bachelor's degree

Job description

Penske Truck Leasing Co., L.P. is seeking a Digital Product Manager for the Collision Center to define, prioritize, and deliver digital capabilities that enhance customer experience, operational efficiency, and business results.

You will partner with operations, customer experience, engineering, and design to turn pain points into actionable product strategies and measurable outcomes. The role focuses on customer-facing and internal experiences across scheduling, estimates, repair status, and