Digital Product Manager

SquareTrade; San Francisco (CA); Hybrid; USD 145,000 - 170,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Wellbeing budget

Connectivity stipend

Tuition reimbursement

Hybrid work arrangements

Job summary

SquareTrade is seeking an experienced Digital Product Manager to accelerate our billing and payments roadmap, ensuring accuracy, compliance, operational excellence, and frictionless customer experiences across the billing and payment lifecycle. You will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.

This role serves as a critical bridge between operations, customer experience, partner management, finance,

Qualifications

• 2+ years of experience as a product manager within a technology development environment.
• BA/BS Degree.
• Experience driving measurable business or product outcomes and breaking down work into iterative delivery.

Responsibilities

• Bridge operations, customer experience, partner management, finance and technology.
• Define and support the product lifecycle and backlog.
• Collaborate with engineering and global product teams to design solutions and drive end-to-end experiences.
• Define key results and enable teams to deliver customer and agent experiences that drive business value.

Skills

2+ years PM experience

Data-driven decisions

Communication with stakeholders

Education

BA/BS Degree

Tools

AI technologies (LLMs, GenAI)

Scrum Master / Project Management

Job description

SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.

Job Description

At SquareTrade, we help our customers when they need us most. As the market leader in protection plans, we touch the lives of millions of people across the world. Our success comes from delivering great service to our customers through a modern, digital platform.

We are looking for an experienced Digital Product Manager to support strategic initiatives that accelerate our roadmap for billing and payments, ensuring accuracy, compliance, operational excellence, and frictionless customer experiences across the billing and payment lifecycle. As a Digital Product Manager, you will define and support the delivery and lifecycle management of your product, ensuring every effort is tied to measurable business outcomes.

This role serves as a critical bridge between operations, customer experience, partner management, finance, and technology. You will work closely with subject matter experts across the business to deeply understand challenges, validate assumptions through product discovery, and translate insights into actionable priorities. You will support and contribute to the strategic product vision, roadmap, and backlog to maximize enterprise and customer value.

Beyond discovery, you will partner with engineering and global product teams to drive solution design and reimagine the end-to-end experience. In this high-impact role, you’ll define desired key results, enable teams to deliver best‑in‑class customer and customer service agent experiences, and directly influence overall business success through innovative, outcome‑based delivery.

What’s Great About This Role?

• Shape the future of core billing and payments capabilities by delivering measurable business and customer outcomes.
• Contribute to high-impact initiatives with visibility across the organization and influencing strategic priorities.
• Collaborate with senior stakeholders to align product vision with enterprise goals and customer needs.
• Play a pivotal role in transforming complex processes into seamless, intuitive experiences for customers and agents.

You’re A Great Candidate If You:

• Have a curious, empathetic, customer obsessed mindset
• Communicate clearly and build trust by fostering strong relationships with stakeholders and ensuring alignment through transparent updates and collaboration.
• Use data to guide decisions, leveraging KPIs, customer feedback, and insights to support prioritization and influence product direction within the team.
• Engage in discovery and test‑and‑learn activities to validate assumptions and guide product direction
• Can decompose problems into manageable stories to then create and prioritize a clear backlog for the product team
• Can support roadmap execution, aligning work with the product vision and providing timely input during development cycles to keep progress on track.
• Can identify risks and concerns early along with identifying opportunities to deliver value
• Are flexible and adaptable, able to navigate ambiguity within your product and across the organization while maintaining focus on outcomes

Qualifications

• 2+ years of experience as a product manager within a technology development environment
• Experience driving measurable business or product outcomes and breaking down work into iterative and incremental delivery to achieve those outcomes
• BA/BS Degree

Nice to Have:

• Knowledge of AI technologies (LLMs, GenAI, and Agentic AI)
• Previous Scrum Master or Project Management experience
• Familiarity with billing systems, payment processors, PCI compliance, or financial workflows

Additional Information

At SquareTrade you’ll have access to:

• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team
• Various corporate perks and discounts

This role is a hybrid role associated with our Bay Area Office or Denver, CO office.

SquareTrade estimates the possible base compensation for this role, if hired in the San Francisco Bay Area, California, to be in the range : $145K - 170K

SquareTrade estimates the possible base compensation for this role, if hired in the Denver, Colorado, to be in the range : $114K - 154K

The candidate(s) offered this position will be required to submit to a background investigation.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.