Digital Product Manager

Montefiore Health System; New York (NY); On-site; USD 128,000 - 160,000; Full time

Job summary

Montefiore Health System, located in Elmsford area, seeks a Digital Product Manager to define and execute digital journeys that improve patient access and clinician focus. You will lead cross-functional teams across IT and clinical teams to deliver patient-centered digital experiences end-to-end.

The role emphasizes data-driven prioritization, end-user research, and a strong focus on adoption and measurable outcomes within a large enterprise healthcare setting.

Qualifications

• Bachelor's degree in a technical or business field is required.
• 4-6 years of Digital Product Manager experience in a complex enterprise.
• Experience with a variety of digital solutions.
• Ability to navigate ambiguity and define user challenges.
• Ability to break down complex problems and prioritize solutions.
• Experience leading large deployments and driving adoption.

Responsibilities

• Define and articulate a clear product strategy aligned with hospital goals.
• Define solution sets with end-users and technology teams.
• Engage senior leaders in design and implementation discussions.
• Use data and user research to prioritize features.
• Identify ideas and test/validate rapidly.
• Own product vision, roadmap, and success metrics.

Skills

Product strategy

End-user research

Data-driven decisions

Cross-functional collaboration

Communication

Education

Bachelor's degree in technical or business field

Tools

Roadmapping tools

Analytics tools

Job description

City/State
Elmsford, New York
Grant Funded
No
Department
IT - Digital Provider Communications
Work Shift
Day
Work Days
MON-FRI
Scheduled Hours
7:30 AM-5 PM
Scheduled Daily Hours
7.5 HOURS
Pay Range
$128,000.00-$160,000.00

Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years, we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and worldwide. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its digital teams as a system-level priority, and we are seeking a Digital Product Manager who is excited to define new digital journeys and experiences to change the way individuals interact with the healthcare system.

Digital Product Managers at Montefiore are responsible for the ideation, development, value delivery, and ongoing evolution of digital products to improve patient access and experience, enable clinicians to focus on delivering care, and provide the tools to allow operational leads to seamlessly conduct their work. Our teams are directly focused on tangible solutions that improve patient access, reduce clinician burnout, create optimal operations, and thoughtfully deploy analytics.

Essential Functions

• Collaborate with executive leadership to define and articulate a clear product strategy aligned with the organization's overall goals.
• Define solution set with end-users and technology.
• Engage, communicate, and lead senior leaders in design and implementation discussions.
• Utilize data and conduct end-user research and market analysis to prioritize solutions and features.
• Proactively identify new ideas and define methods to rapidly test and validate.
• Own individual product vision, strategies, and roadmap in the context of broader product or journey goals.
• Collaborate and galvanize individuals across functions to deliver product experiences.
• Define and measure success metrics for product features.
• Deeply understand affected processes and technology to develop implementation plans.
• Deploy solutions successfully and drive adoption.
• Coach end-users to build comfort with digitally enabled operational experiences.
• Measure and communicate adoption success.

Requirements

• Bachelor's degree in a technical or business field
• 4-6 years of experience as a Digital Product Manager in a complex enterprise organization
• Experience working with a variety of digital solutions.
• Comfort with ambiguity and proactively defining a user challenge.
• Demonstrated ability to break-down, evaluate, and prioritize complex problems into their component parts.
• Success leading complex operational and technology deployments across end-users.
• Quantitative aptitude and ability to identify value drivers for digital efforts and build business cases.
• Exceptional emotional intelligence, empathy, and relationship building.
• Exceptional communication and collaboration skills across stakeholders and functions

• Montefiore employees must be available to work on-site at our Yonkers and Bronx, NY locations as business needs require.

Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.