Digital Product Manager

The Charles Schwab Corporation; Lone Tree (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

The Charles Schwab Corporation is seeking a Digital Product Manager for the Retail Onboarding, Activation & Growth team. You will own the digital onboarding and account opening experience, collaborating with design, business, and technology partners to deliver customer-centric digital solutions at scale.

You will work with an agile scrum team to translate vision into deliverables, manage backlogs, and lead cross-functional efforts across website and retail applications.

Qualifications

• Experience as an Agile Product Owner or leading scrum teams with agile methodologies and outcome-driven roadmaps.
• Strong digital product management skills, enterprise platforms, and ability to synthesize qualitative and quantitative data.
• Experience developing or managing digital experiences with knowledge of underlying technology.
• Cross-functional collaboration with technology, service, marketing, and product teams to design and launch complex digital experiences.
• Excellent listening skills to understand and refine business intent behind requirements.
• High emotional intelligence to lead people through challenging projects.
• Self-starter with strong organizational skills managing multiple projects in parallel.

Responsibilities

• Define the strategic vision and technical execution of the platform and cross-enterprise experiences.
• Translate product vision into deliverables and manage the product backlog with rigor.
• Lead a development scrum team toward objectives and results.
• Apply design thinking, outcome orientation, and data-driven decision making.
• Frame challenges as solvable problems through collaboration.
• Produce actionable recommendations based on data analysis and metrics.
• Build relationships and influence teams to drive scale and outcomes.
• Oversee discovery and client experience requirements.
• Prioritize work via validation and stakeholder consensus.
• Collaborate to determine technical feasibility and sequencing dependencies.
• Generate innovative ideas from market analytics and stakeholder input.
• Champion Agile methodologies in ceremonies and releases.
• Define product release requirements with cross-functional partners.
• Deeply understand backend architecture and analytics tools.

Skills

Agile Product Ownership

Scrum

Digital product management

Cross-functional collaboration

Financial services knowledge

Education

Bachelor’s degree

Tools

Jira

Confluence

Adobe Analytics

Job description

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.

Digital Product Manager

Charles Schwab's Retail Onboarding, Activation & Growth team manages the new client digital experience and is responsible for the enterprise platform that delivers this at scale. We are obsessed with solving customer needs, and collaborate with design, business, and technology partners across the enterprise to build digital experiences that our clients are passionate about.

We are looking for a product and customer champion to help us craft the future of Schwab’s digital platforms focused on onboarding and digital account open. We are on a journey to build the future of financial services. We help our retail clients plan for their future, and they are enthusiastic about the tools and experiences we provide.

Key Functions:

Working hand in hand with an agile scrum team, the Product Manager manages user story creation, prioritization, grooming, UAT, and oversight for top digital client experience as well as the primary point of contact for all production bugs and client escalations across the website and retail application. The Product Manager must be a client advocate, understanding client personas and associated needs, clearly define questions for UX Research, and understand impacts of UX Design options. The ability to quickly learn complex technical systems and think outside the box when problem solving is critical to meeting the dynamic demands of the business.

What you’ll do

• You will be responsible for strategic vision and technical execution of our platform and cross-enterprise experiences.
• You will translate product vision into specific deliverables and ensure rigor in execution and attention to detail by effectively managing the product backlog.
• You will effectively lead a development scrum team toward key objectives and results.
• You will be at the forefront of evolving the way we work across teams and the company by practicing design thinking, outcome-orientation, data driven decision making, and product experimentation.
• You will frame challenges as problems that are solved through critical thinking and collaboration.
• You will focus on business impact and produce actionable recommendations informed by high quality data analysis and metrics.
• You will build key relationships, effectively lead a development scrum team, and influence teams across the enterprise to drive scale and deliver shared outcomes.
• You will be accountable for discovery and developing the client experience requirements.
• You will prioritize work through opportunity validation and stakeholder consensus building.
• You will develop an implementation plan by collaborating with a team to determine technical feasibility and sequencing dependencies.
• You will lead the generation of innovative ideas based on market analytics and interactions with stakeholders, clients, and prospects.
• You will champion Agile methodologies in daily stand‑up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.
• You will work cross‑functionally with technical, design, business, and compliance counterparts to define product release requirements and investigate production issues as they arise.
• You will deeply understand the backend architecture associated with your experiences.
• You will lead data analysis, leveraging Adobe Analytics and Splunk.

What you have

To ensure that we have fulfilled our promise of 'challenging the status quo,' this role has specific qualifications that successful candidates should have.

Required Qualifications

• Prior experience as an Agile Product Owner or leading scrum teams with a deep understanding of agile methodologies and outcome driven roadmaps.
• Strong digital product management skills, experience with enterprise platforms, and demonstrated ability to synthesize qualitative and quantitative data from multiple sources.
• Strong knowledge base and experience developing or managing digital experiences, coupled with knowledge of the underlying technology, both current and emerging.
• Skilled at working cross‑functionally with technology, service, marketing, and product teams to design, develop and launch a complex digital experience.
• Expert listening skills with the demonstrated ability to understand and refine the business intent behind stated requirements.
• High emotional intelligence to embody our ‘through the client’s eyes’ mindset and ability to lead people through challenging projects and initiatives.
• Curiosity, a can‑do attitude, and the ability to learn quickly and thrive in a complex, dynamic environment.
• Self‑starter with outstanding organizational skills and ability to track multiple projects (3-4) in parallel with minimal direction.
• Experience working in a large organization with many stakeholders.
• Effective relationship builder - ability to partner cross‑functionally and work effectively with various personality types at all levels of the organization.
• Superior communication skills, able to communicate complex messages and trade‑offs and tell a compelling story.
• Good understanding and/or experience with financial services regulations is a plus.
• Experience with digital analytics; Adobe Analytics experience preferred.

Technical/Functional Qualifications:

• 3-5 years agile scrum experience
• 3-5 years digital Product Ownership experience
• 3-5 years experience in a financial or fintech firm
• Experience with responsive web and mobile app development
• Experience with Jira and Confluence applications
• Experience with Adobe Analytics preferred
• Bachelor’s degree required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance