Digital Product Analyst / Business Analyst

Randstad USA; Chicago (IL); Hybrid; USD 63,000 - 79,000; Full time

Job summary

Randstad USA in Chicago, IL is seeking a Product Owner to drive digital product strategy for Customer Contact Center initiatives. You will define capabilities, write stories, and align cross-functional teams across UX, IT, QA, and business units to deliver value.

You will participate in agile ceremonies, maintain backlogs, and partner with stakeholders to ensure processes meet business goals. This contract role offers hybrid work 3 days onsite and a competitive hourly rate.

Qualifications

• Bachelor's degree in Industrial Engineering, Information Technology, or related field.
• 3-5+ years of experience in business product analysis, digital product management, or workflow optimization.
• 1-2+ years of experience working within an Agile/Scrum development environment.
• Proven track record of writing detailed user stories and business requirements.
• Willingness to work hybrid (3 days onsite per week in Chicago, IL).

Responsibilities

• Function as a Product Owner for Customer Contact Center digital products and applications, defining future-state capabilities.
• Develop and maintain user stories, detailed business requirements, business policies, and project documentation.
• Participate actively in agile scrum rituals including story grooming, sprint planning, and daily standups.
• Collaborate with UX, development (IT), and QA teams to define story boundaries, overall strategy, and scope.
• Define, document, and test real-world business use cases and workflows with cross-functional stakeholders.
• Manage and prioritize backlogs, develop project plans, track performance, and proactively mitigate risks.

Skills

Sprint planning

Agile/Scrum

Cross-functional communication

Business use cases

User stories

Writing user stories

Workflows

Project documentation

Risk mitigation

Backlogs

Develop project plans

QA

Process mapping

Change management

Digital product management

Customer contact

Product ownership

Education

Bachelor's degree in Industrial Engineering, Information Technology, or related field

Tools

Excel

Outlook

PowerPoint

Microsoft Applications

Word

Job description

Job Summary

Join a high-performing team focused on transforming the customer and employee digital experience within Customer Contact Centers. In this role, you will function as a Product Owner, driving digital product strategy, defining capabilities, and streamlining business processes across cross-functional groups.

Job Details

Location: Chicago, Illinois • Job Type: Contract • Salary: $46.75 - 56.75 per hour • Education: Bachelors

Responsibilities

• Function as a Product Owner for Customer Contact Center digital products and applications, defining future-state capabilities.
• Develop and maintain user stories, detailed business requirements, business policies, and project documentation.
• Participate actively in agile scrum rituals including story grooming, sprint planning, and daily standups.
• Collaborate with UX, development (IT), and QA teams to define story boundaries, overall strategy, and scope.
• Define, document, and test real-world business use cases and workflows with cross-functional stakeholders.
• Manage and prioritize backlogs, develop project plans, track performance, and proactively mitigate risks.

Qualifications

• Bachelor's degree in Industrial Engineering, Information Technology, or related field.
• 3-5+ years of experience in business product analysis, digital product management, or workflow optimization.
• 1-2+ years of experience working within an Agile/Scrum development environment.
• Proven track record of writing detailed user stories and business requirements.
• Willingness to work hybrid (3 days onsite per week in Chicago, IL).

Preferred Qualifications

• Experience within Customer Contact Center operations or customer service environments.
• Hands-on experience with process mapping and swim lane diagrams.
• Proficiency with Microsoft Office Suite (Teams, Excel, PowerPoint, Word).

Skills

• Excel
• Outlook
• PowerPoint
• Microsoft Applications
• Word
• sprint planning
• Agile/Scrum
• forward-thinking
• proactively
• thought leader
• backlogs
• Process mapping
• business processes
• business requirements
• business policies
• change management
• Cross-functional communication
• Customer Contact
• digital products
• Innovation
• employee experience
• digital product development
• Digital Product Management
• Project management
• develop project plans
• QA
• risks
• risk mitigation
• swim
• business use cases
• UX
• user stories
• writing user stories
• workflows
• project documentation

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.