Digital & Process Automation Analyst

campbellsoup; New Jersey; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical & dental

401(k) with match

Paid time off

On-site fitness center

Volunteer program

Job summary

Campbell's is seeking a Digital & Process Automation Analyst to modernize the People & Culture experience through automation and digital innovations. You will transform manual processes into scalable, data-informed solutions that improve service delivery and capacity across Campbell's.

In this role, you will identify opportunities, document requirements, and support configuration, testing, and rollout of workflow automation across ServiceNow, Workday, and Microsoft 365.

Qualifications

• Bachelor's degree in HR, IS, Business, Tech, or related field.
• Experience in digital operations, process improvement, or HR tech.
• Experience gathering requirements and translating needs into solutions.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration with technical and non-technical teams.
• Experience configuring workflows and automations in low-code/no-code platforms.
• Familiarity with ServiceNow, Workday, Power Platform, or similar technologies.
• Experience in Agile delivery and continuous improvement initiatives.
• Proficiency with Microsoft 365 tools (Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams).

Responsibilities

• Identify, analyze, and support automation opportunities across People & Culture processes and services.
• Document business requirements, map workflows, and recommend scalable process improvements.
• Support configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.
• Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.
• Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement.
• Collaborate with technical and functional teams to support integrations across ServiceNow, Workday, and Microsoft 365.
• Monitor metrics to identify trends, bottlenecks, and optimization opportunities.
• Support troubleshooting, root-cause analysis for workflow and automation challenges.
• Develop and maintain process documentation, knowledge articles, and SOPs.
• Drive adoption of digital capabilities through training, communication, and change management.
• Ensure solutions align with governance, security, and operational standards.

Skills

Digital operations

Process improvement

Workflow automation

HR technology

Analytical skills

Communication

Agile delivery

Cross-functional collaboration

Multitasking

Education

Bachelor's degree

Tools

Power Platform

ServiceNow

Workday

Microsoft 365

Job description

Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Prego, Pace, Rao's Homemade, Snack Factory, Snyder's of Hanover. Swanson, and V8.

Why Campbell's...

Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell's offers unlimited sick time along with paid time off and holiday pay. If in WHQ - free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell's. Our "Campbell's Cares" program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell's has a variety of Employee Resource Groups (ERGs) to support employees.

As a Digital & Process Automation Analyst, you will help modernize and simplify the People & Culture employee experience through workflow automation, process optimization, and digital innovation. You will play a key role in transforming manual and fragmented processes into scalable, efficient, and employee-centered solutions that improve service delivery, increase operational capacity, and accelerate business outcomes across Campbell's. This role will identify and make end-to-end improvements across people, process, data and tech. Your work will directly contribute to building a more connected, data-informed, and digitally enabled People & Culture organization.

WHAT YOU WILL DO...

• Identify, analyze, and support automation opportunities across People & Culture processes and services.
• Partner with stakeholders to document business requirements, map workflows, and recommend scalable process improvements.
• Supports configuration, testing, implementation, and ongoing optimization of workflow automation solutions and digital tools.
• Assist in managing automation backlogs, enhancement requests, and delivery priorities across multiple initiatives.
• Participate in agile delivery activities including sprint planning, backlog refinement, testing, and continuous improvement efforts.
• Collaborate with technical and functional teams to support integrations and workflow solutions across platforms such as ServiceNow, Workday, and Microsoft 365.
• Monitor operational metrics and process performance to identify trends, bottlenecks, and optimization opportunities.
• Support troubleshooting, issue resolution, and root cause analysis for workflow and automation-related challenges.
• Develop and maintain process documentation, knowledge articles, and standard operating procedures.
• Help drive adoption of current and new digital capabilities through training, communication, and change management support.
• Ensure solutions align with enterprise governance, compliance, security, and operational standards.

WHO YOU WILL WORK WITH...

• People & Culture Centers of Excellence including Total Rewards, Talent, Employee Services, Payroll, and P&C Operations
• People & Culture Solutions, Data & Analytics and Digital Experience teams
• Information Technology, Enterprise Applications, and Automation partners
• ServiceNow, Workday, and Microsoft platform teams
• Cross-functional business stakeholders and operational leaders
• External vendors and implementation partners, as needed

WHAT YOU BRING TO THE TABLE... (MUST HAVE)

• Bachelor's degree in Human Resources, Information Systems, Business, Technology, or related field
• 5+ years of experience supporting digital operations, process improvement, workflow automation, HR technology, or related business functions
• Experience gathering business requirements and translating needs into operational or technical solutions
• Strong analytical, organizational, and problem-solving skills
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Strong communication and collaboration skills with the ability to work across technical and non-technical teams
• Experience configuring workflows, forms, automations, or digital solutions within low-code/no-code enterprise platforms such as Power Platform, ServiceNow, Workday, or similar technologies.
• Experience with ServiceNow, Workday, Power Platform, or other workflow automation technologies
• Experience supporting or participating in Agile delivery methodologies and continuous improvement initiatives
• Proficiency with Microsoft 365 tools including Copilot, Power Apps, Power Automate, Excel, PowerPoint, Teams, and re