Digital PM Analyst

Citibank (Switzerland) AG; New York (NY); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life, accident & disability insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Digital PM Analyst to leverage data to continually optimize the platform and develop new products and services. You will partner with engineering to transform pain points into prioritized requirements, using usability metrics and competitive analysis to align platform needs with business goals.

The role operates in a global matrixed environment, requiring proactive innovation, risk-aware decisions, and collaboration across teams to drive platform performance and roadmap

Qualifications

• 5-8 years of experience in product management or analytics.
• Ability to think on your feet and propose innovative solutions.
• Strong written and verbal communication skills.
• Experience coaching/new recruits and working in cross-functional teams.

Responsibilities

• Build new products and services and optimize the platform using data.
• Collaborate with engineering to translate pain points into prioritized requirements.
• Understand and operate within a global matrixed organization.
• Innovate and seek new solutions for platform improvements.
• Contribute to platform product portfolio and roadmap.
• Coordinate with engineering to make release goals and monitor feature health.

Skills

Experience

Analytical thinking

Communication

Leadership

Problem solving

Team collaboration

Customer-centric

Education

Bachelor’s degree or equivalent

Tools

Usability studies

Metrics

Job description

The Digital PM Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities

• Responsible for building new products and services, working with data to continually optimize the platform
• Develop relationships with the engineering organization to turn pain points into prioritized requirements and using usability studies, metrics and competitive analysis to understand the platform and business needs for the platform
• Understand how a global matrixed organization operated and functions, and thrive in this type of environment
• Innovate and seek out new solutions
• Contribute to the platform product portfolio and roadmap
• Responsible for working collaboratively with the engineering organization to make trade off decisions on the platform product features, to determine release goals, to monitor feature development by maintaining bug catalogs at the feature level, to review product demos against acceptance criteria and to monitor platform performance, adoption, and operational health for feature sets
• Responsible for identifying and researching anomalous performance and operational risks
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 5-8 years of experience Sharp
• think on your feet, quickly come up with innovative solutions and always one step ahead
• Consumer-centric; empathetic towards the customer with the ability to put yourself in their customer's shoes
• Obsession for digital products A willingness and appetite to do what it takes to take the product from concept to launch
• Distinct analytical background with the ability to find data, identify and run tests, distil the results quickly and turn it into actionable insights
• Consistently demonstrates clear and concise written and verbal communication
• Great team member and partner

Education

Bachelor’s/University degree or equivalent experience

Job Family Group: Product Management and Development

Job Family: Digital Product Management

Time Type: Full time

Primary Location: New York New York United States

Primary Location Full Time Salary Range: $121 200,00 - $181 800,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.