Digital Platform Tooling Analyst

HUB International; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player in the insurance and employee benefits sector is seeking a skilled Technical Support Specialist. This role offers an exciting opportunity to provide essential support to customers while working in a collaborative environment that values innovation and client service. With flexible work arrangements, including remote options, you will engage with cross-functional teams to resolve technical issues and enhance customer satisfaction. Join a rapidly evolving organization where your contributions can lead to significant impacts and career advancement opportunities.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Flexible Work Arrangements

Qualifications

• 5+ years in technical support within software development.
• Strong knowledge of cloud infrastructures like Azure and AWS.

Responsibilities

• Provide technical support through the internal ticketing system.
• Document customer support communications and resolutions.

Skills

Technical Support

Analytical Skills

Troubleshooting

Problem-Solving

SQL

API Knowledge

Azure

AWS

Tools

Dynatrace

Atlassian (Jira, Confluence)

Okta

PowerBI

Google Cloud

PowerShell

Job description

Employer Industry: Insurance and Employee Benefits

Why consider this job opportunity:
- Salary range up to $100,000
- Comprehensive benefits including health/dental/vision/life/disability insurance, 401(k), and paid-time-off
- Opportunity for career advancement and growth within a rapidly evolving organization
- Flexible work arrangements, including remote work options
- Supportive and collaborative work environment focused on innovation and client service
- Chance to make a significant impact through technical improvements and customer support

What to Expect (Job Responsibilities):
- Provide technical support to customers through the internal ticketing system
- Track and document all customer support communications, escalations, and resolutions
- Triage issues, perform root cause analysis, and implement solutions
- Develop and maintain technical documentation, requirements, processes, and work plans
- Engage with product management and software engineers regarding digital platform issues

What is Required (Qualifications):
- 5+ years of experience in a technical support role within a software development organization
- Strong knowledge of Azure and AWS cloud infrastructure
- Proficiency in SQL querying and API knowledge
- Exceptional analytical, troubleshooting, and problem-solving skills
- Ability to work independently and collaboratively across various teams

How to Stand Out (Preferred Qualifications):
- Experience with Dynatrace, Atlassian tools (Jira, Confluence), and Okta
- Familiarity with PowerBI and developing PowerBI reports
- Knowledge of Google Cloud platforms
- Background in the insurance industry
- Experience with PowerShell

#Insurance #TechnicalSupport #RemoteWork #CareerGrowth #Collaboration #Innovation

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