Digital Payments Operations Specialist

TechWish; Pensacola (FL); On-site; USD 48,000 - 70,000; Full time

Job summary

TechWish in Pensacola, FL is seeking a Payment Operations role focused on wire transfers, cashier’s checks, and faster payments, while ensuring compliance with OFAC, BSA, and fraud controls. You will analyze complex payment scenarios, resolve exceptions, and maintain accuracy in documentation.

The ideal candidate demonstrates problem solving with a balance of member service, risk, and operational requirements, and collaborates effectively with team members to support operational objectives.

Qualifications

• Knowledge of wire transfers, cashier’s checks, faster payments, Western Union and related processes.
• Awareness of OFAC screening, BSA requirements, fraud prevention controls, and internal policies.

Skills

Payment ops expertise

Regulatory compliance

Critical thinking

Detail oriented

Communication & collaboration

Job description

Description

• Payment Operations Expertise - Demonstrates solid knowledge of wire transfers, cashier’s checks, faster payments, Western Union, and related operational processes
• Risk and Compliance Awareness - Understands and applies regulatory requirements, including OFAC screening, fraud prevention controls, Bank Secrecy Act (BSA) requirements, and internal policies to mitigate operational and compliance risk
• Critical Thinking and Problem Solving - Analyzes complex payment scenarios, identifies root causes, resolves exceptions efficiently, and makes sound decisions while balancing member service, risk, and operational requirements
• Detail Oriented - Maintains a high level of accuracy when reviewing payment instructions, account information, and supporting documentation to prevent errors and financial losses
• Communication and Collaboration - Effectively partners with team members and stakeholders to resolve issues, provide updates, and support operational objectives