Operations Manager - Electronic Payments

Ameris Bank; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with company matching

Paid Sick and Vacation Leave

Employee Stock Purchase Plan

Education Assistance

Job summary

A financial institution is seeking a Digital Payments Operations Manager in Atlanta. This role involves overseeing the development, implementation, and management of digital payment operations. The ideal candidate should have over 8 years of experience in digital payment management, solid project management skills, and a Bachelor's degree in business. The position offers comprehensive benefits, including medical, dental, and a retirement plan with company matching, fostering a supportive working environment.

Qualifications

• 8+ years of relevant digital payment management experience.
• 5+ years of management experience.
• 2+ years of experience in electronic payments or payment card industry.

Responsibilities

• Oversee research and development of digital payment channels.
• Prepare executive-level reports for board of directors.
• Monitor transaction flows and key performance indicators.
• Ensure compliance with regulatory requirements.

Skills

Strong project management skills

Ability to present and influence an audience

Detail orientation

Strong understanding of digital payment methods

Excellent analytic and problem-solving skills

Strong PC and Microsoft Office Suite proficiency

Education

Bachelor’s degree in business or related field

Master’s degree in business administration

Job description

Job Summary

Digital Payments Operations Manager is responsible for the research and development, implementation, and ongoing management and strategy of the bank’s end‑to‑end operations for digital payment channels, vendors, products, and services. The role ensures efficient payment processing across all channels and performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Prepares executive level reporting for use by bank’s board of directors and senior management.
• Monitors transaction flows, system performance and operational key performance indicators to identify issues or opportunities for improvement.
• Works with internal teams and risk management to ensure due diligence for processes and procedures.
• Maintains strong controls, with fraud prevention and bank loss measures.
• Ensures all payment processes comply with regulatory requirements and internal audit needs.
• Properly escalates issues to management for awareness and resolution.
• Drives product strategy in alignment with key business and operational/functional partners.
• Communicates effectively at all levels of the organization and fosters a positive working environment.
• Focuses on product ownership.
• Participates and leads aspects of the proposal development process.
• Supports various internal project needs from planning, budgeting, and deliverables.
• Contributes to the development of proposal pricing strategies.
• Manages outside vendor relationships and holds accountable to quality standards and service level agreements.
• Leads and develops a high‑performing team with proper recruiting, onboarding, coaching, training and performance management. Adheres to company leadership standards.
• Enables a strong partnership with cross‑functional teams including IT, Finance, Compliance, Retail Administration, BSA and Risk to establish department and bank goals.
• Maintains a working knowledge of all bank regulatory requirements and policies and procedures.

Required Knowledge, Skills and Competencies

• Ability to present and influence an audience.
• Strong project management skills with ability to multi‑task.
• Detail orientation and strong organization skills.
• Ability to work with all types of teammates, internal and external partners.
• Strong understanding of digital payment methods, settlement processes and regulatory frameworks.
• Excellent analytic, problem‑solving and communication skills.
• Proven ability to lead teammates and manage complex, fast‑moving operational environments.
• Strong PC and Microsoft Office Suite product proficiency.

Industry And Work Experience

• 8+ years of relevant digital payment management experience required.
• 5+ years of management experience required.
• 2+ years of experience in electronic payments or payment card industry required.

Academic

• Bachelor’s degree in business or related field required.
• Master’s degree in business administration preferred.

Benefits Available To Employees

• Medical, Dental and Vision Insurance
• Ameris Bank absorbs a major portion of the cost of healthcare. Eligible for coverage on the first of the month following 30 days of employment.
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long‑Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages For Employees

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.